The Best Auto Body Shops in Richmond, VA

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Pick the job — we re-rank companies by how customers rated that exact job.

1Caliber Collision★ 5.00 on this job22 jobs reviewediHow Job match is calculatedBuilt only from reviews Google tagged “Steering & suspension repair”:Stars on this job 55%5.00★Number of such jobs 25%22Overall Experts Score 20%74Job match= 91Stars are pulled toward the category average (4.84★) when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.91

2Axselle Auto Service★ 5.00 on this job5 jobs reviewediHow Job match is calculatedBuilt only from reviews Google tagged “Steering & suspension repair”:Stars on this job 55%5.00★Number of such jobs 25%5Overall Experts Score 20%89Job match= 79Stars are pulled toward the category average (4.84★) when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.79

3Caliber Collision★ 4.82 on this job17 jobs reviewediHow Job match is calculatedBuilt only from reviews Google tagged “Steering & suspension repair”:Stars on this job 55%4.82★Number of such jobs 25%17Overall Experts Score 20%74Job match= 79Stars are pulled toward the category average (4.84★) when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.79

4CARSTAR Alan Conner Collision Center★ 5.00 on this job3 jobs reviewediHow Job match is calculatedBuilt only from reviews Google tagged “Steering & suspension repair”:Stars on this job 55%5.00★Number of such jobs 25%3Overall Experts Score 20%89Job match= 75Stars are pulled toward the category average (4.84★) when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.75

5Affordable Body Work★ 5.00 on this job4 jobs reviewediHow Job match is calculatedBuilt only from reviews Google tagged “Steering & suspension repair”:Stars on this job 55%5.00★Number of such jobs 25%4Overall Experts Score 20%72Job match= 74Stars are pulled toward the category average (4.84★) when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.74

6Caliber Collision★ 4.57 on this job21 jobs reviewediHow Job match is calculatedBuilt only from reviews Google tagged “Steering & suspension repair”:Stars on this job 55%4.57★Number of such jobs 25%21Overall Experts Score 20%63Job match= 64Stars are pulled toward the category average (4.84★) when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.64

7Caliber Collision★ 4.43 on this job7 jobs reviewediHow Job match is calculatedBuilt only from reviews Google tagged “Steering & suspension repair”:Stars on this job 55%4.43★Number of such jobs 25%7Overall Experts Score 20%76Job match= 59Stars are pulled toward the category average (4.84★) when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.59

Job match = this company’s ★ on reviews Google tagged “Steering & suspension repair” (shrunk toward the category average when there are few), how many such jobs it has done, and its overall Experts Score.

What customers said about steering & suspension repair

TTimLocal Guide · 20 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

Axselle Auto Service

Took my car to Axselle to have a power steering line replaced, they did a good job on my car, Dave is a great person along with everyone else. Me and my fiance both had our cars worked on in the past and never had a problem, I am happy to say that I will be using them again when the time comes. They are honest people. Thank you

Steering & suspension repair

WWendy1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Caliber Collision

Great customer service & communication! Kai was wonderful to work with and he kept us updated throughout the entire process. Having our vehicle repaired by Caliber Collision was a stress free experience & our car looks and drives as good as new.

Great priceTiresSteering & suspension repairPainting

KKatlynn1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Caliber Collision

I had a wonderful experience thanks to Kaitlyn. She was always quick to answer my questions, kept me in the loop throughout the repair process, and made sure I felt comfortable every step of the way. Her kindness, professionalism, and attention to detail turned an otherwise frustrating situation into a smooth and… Read full review

Great priceSteering & suspension repair

MMonicaLocal Guide · 415 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 months ago★★

Caliber Collision

Didn't do a good job with my insurance repair work. My car is not aligned and vibrates heavily. The missed putting one thing in the repair list and now my insurance will not cover it. It's their miss... Also they left the cover of my battery in the back seat. Car was definitely not cleaned or buttoned up correctly. Disappointing

Not sureSteering & suspension repairBody & Trim

LLynneLocal Guide · 16 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Caliber Collision

Johnny was an incredible project manager from start to finish, even testing my car on the road with me to ensure my satisfaction. Responsive, skilled and invested in my satisfaction. Keep your good employees! You made a difficult situation EASIER. The shop repaired my car in a shorter timeframe than expected, and… Read full review

Reasonable priceSteering & suspension repairBody & TrimService not listed

Sshawonna4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Affordable Body Work

Very friendly, reasonable prices , and they also did a great job looks like my car is brand new again. If you need any body work done they will definitely get you right ASAP! You want be disappointed after the work is done .

PaintingSteering & suspension repairService not listed

Overall ratings

Experts Score 0–100iExperts Score (0–100)Absolute quality first: recency-weighted star average (≈54%), share of 1–2★ reviews (≈24%), customers’ price verdicts (≈14%), owner replies to critical reviews (≈7%); minus up to 10 points each for complaints flagged in Google review highlights and for a real slide in recent ratings. Hover a company’s score on its page for the full breakdown. and a letter grade per factor (A = top 20% of auto body shops).

#	Company	ScoreiExperts Score (0–100)Absolute quality first: recency-weighted star average (≈54%), share of 1–2★ reviews (≈24%), customers’ price verdicts (≈14%), owner replies to critical reviews (≈7%); minus up to 10 points each for complaints flagged in Google review highlights and for a real slide in recent ratings. Hover a company’s score on its page for the full breakdown.	FactorsiFactor grades, in orderSatisfaction (54%): Recency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Reliability (24%): How rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Craft & service (0%): Google review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Value (14%): Customers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Momentum (0%): Penalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Replies to reviews (7%): How often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.One letter per factor score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = below 20.	★iGoogle star rating as shown on Google Maps.	Typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
1	Teo CustomsRichmond, VA	A 92iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%95+51.8Reliability 24%95+23Value 14%100+14.1Replies to reviews 7%40+2.8Craft & service penalty99−0.1Experts Score= 92Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.	AAAAAC	4.95	—
2	CARSTAR Alan Conner Collision CenterRichmond, VA	A 89iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%89+48.5Reliability 24%81+19.6Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty91−0.9Experts Score= 89Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.	AAAAAA	4.86	—
3	Axselle Auto ServiceRichmond, VA	A 89iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%86+46.9Reliability 24%84+20.4Value 14%100+14.1Replies to reviews 7%100+7.1Experts Score= 89Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.	AAAAAA	4.81	—
4	Caliber CollisionRichmond, VA	B 76iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%78+42.5Reliability 24%62+15Value 14%100+14.1Replies to reviews 7%74+5.2Craft & service penalty94−0.6Momentum penalty99−0.1Experts Score= 76Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.	BBAAAB	4.76	—
5	Caliber CollisionRichmond, VA	B 74iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%73+39.8Reliability 24%62+15Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty94−0.6Momentum penalty84−1.6Experts Score= 74Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.	BBAAAA	4.77	—
6	Caliber CollisionRichmond, VA	B 74iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%73+39.8Reliability 24%61+14.8Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty83−1.7Experts Score= 74Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.	BBAAAA	4.71	—
7	Head Over Wheels Collision & Mechanical - RichmondRichmond, VA	B 73iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%74+40.4Reliability 24%63+15.3Value 14%100+14.1Replies to reviews 7%49+3.5Experts Score= 73Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.	BB–AAC	4.78	—
8	Affordable Body WorkRichmond, VA	B 72iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%79+43.1Reliability 24%64+15.5Value 14%100+14.1Replies to reviews 7%24+1.7Craft & service penalty89−1.1Momentum penalty83−1.7Experts Score= 72Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.	BBAAAD	4.80	—
9	Caliber CollisionRichmond, VA	B 63iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%65+35.5Reliability 24%46+11.2Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty92−0.8Momentum penalty62−3.8Experts Score= 63Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.	BCAABA	4.66	—
10	M&S Auto RepairRichmond, VA	B 62iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%65+35.5Reliability 24%49+11.9Value 14%100+14.1Replies to reviews 7%15+1.1Craft & service penalty99−0.1Experts Score= 62Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.	BCAAAF	4.75	—

What jobs cost

What customers paid, from the price Google asks reviewers to report.

Auto Body Shops in Richmond, VA at a glance

How the 10 auto body shops we rated in Richmond, VA compare, and what customers praise most.

How we grade

Satisfaction (54%) — Recency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.

Reliability (24%) — How rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.

Craft & service (penalty, up to −10) — Google review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.

Value (14%) — Customers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.

Momentum (penalty, up to −10) — Penalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.

Replies to reviews (7%) — How often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.