The Best Auto Repair Shops in Rockford, IL

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1Caliber Collision★ 4.95 on this job21 jobs reviewediHow Job match is calculatedBuilt only from reviews Google tagged “Steering & suspension repair”:Stars on this job 55%4.95★Number of such jobs 25%21Overall Experts Score 20%93Job match= 92Stars are pulled toward the category average (4.84★) when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.92

2Butitta Auto – Rockford on Mill Rd.★ 5.00 on this job12 jobs reviewediHow Job match is calculatedBuilt only from reviews Google tagged “Steering & suspension repair”:Stars on this job 55%5.00★Number of such jobs 25%12Overall Experts Score 20%87Job match= 88Stars are pulled toward the category average (4.84★) when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.88

3Butitta Auto – Rockford on Alpine Rd.★ 4.88 on this job17 jobs reviewediHow Job match is calculatedBuilt only from reviews Google tagged “Steering & suspension repair”:Stars on this job 55%4.88★Number of such jobs 25%17Overall Experts Score 20%86Job match= 85Stars are pulled toward the category average (4.84★) when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.85

4DM auto repair & mufflers★ 5.00 on this job5 jobs reviewediHow Job match is calculatedBuilt only from reviews Google tagged “Steering & suspension repair”:Stars on this job 55%5.00★Number of such jobs 25%5Overall Experts Score 20%95Job match= 81Stars are pulled toward the category average (4.84★) when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.81

5Clendening Auto Body★ 5.00 on this job6 jobs reviewediHow Job match is calculatedBuilt only from reviews Google tagged “Steering & suspension repair”:Stars on this job 55%5.00★Number of such jobs 25%6Overall Experts Score 20%87Job match= 81Stars are pulled toward the category average (4.84★) when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.81

6Auto Clinic Of Rockford★ 5.00 on this job5 jobs reviewediHow Job match is calculatedBuilt only from reviews Google tagged “Steering & suspension repair”:Stars on this job 55%5.00★Number of such jobs 25%5Overall Experts Score 20%85Job match= 79Stars are pulled toward the category average (4.84★) when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.79

7Vidal Auto Repair★ 5.00 on this job4 jobs reviewediHow Job match is calculatedBuilt only from reviews Google tagged “Steering & suspension repair”:Stars on this job 55%5.00★Number of such jobs 25%4Overall Experts Score 20%97Job match= 79Stars are pulled toward the category average (4.84★) when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.79

8Wick Automotive★ 5.00 on this job4 jobs reviewediHow Job match is calculatedBuilt only from reviews Google tagged “Steering & suspension repair”:Stars on this job 55%5.00★Number of such jobs 25%4Overall Experts Score 20%93Job match= 78Stars are pulled toward the category average (4.84★) when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.78

Job match = this company’s ★ on reviews Google tagged “Steering & suspension repair” (shrunk toward the category average when there are few), how many such jobs it has done, and its overall Experts Score.

What customers said about steering & suspension repair

Dianna5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 weeks ago★★★★★

DM auto repair & mufflers

Carla is amazing. Very nice young lady and very helpful. This shop has done great work on my Honda Pilot. So far they have repaired my muffler, catalytic converter and CV axles for my truck. I will be back to do business with them again.

Great priceSteering & suspension repair

Denis5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

Wick Automotive

Wick Automotive will be my go to for any future repairs on my car. I went there thinking my front shocks needed to be replaced, which would have cost me a lot. They instead found that the sound my car was making had to do with the rocker arm, which they replaced and saved me a ton of money! They also fixed an… Read full review

Great priceSteering & suspension repair

Dave6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

Butitta Auto – Rockford on Mill R…

Bill and the folks at Butitta Auto on Mill Rd are the VERY BEST, hands down! They're honest, fair, and truly a business of integrity. They've gone the extra mile for us more than once and I'm thrilled to have a shop I can & will recommend to anybody without a second thought. My family and I would not even consider taking our vehicles anywhere else.

Great priceBrakesWiper blade installationSteering & suspension repair

Tiffany5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Auto Clinic Of Rockford

Yall these people are amazing NEVER had an issue getting my cars fixed here these folks know their stuff and they are straight foward and reliable all around great folks. Thanks Brad and your team for always taking care of me and my vehicles !!! Tiff :)

Great priceSteering & suspension repairWheel alignmentOil change

JayleneLocal Guide · 33 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Caliber Collision

I had an accident, and even though I was nervous about how my car would be, I trusted them. It was as if nothing had happened. It was in the shop for almost a month and a half, but it was worth it. I'm happy. Thanks Caliber Collision

Steering & suspension repairPaintingBody & Trim

Guadalupe2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Vidal Auto Repair

Jose has been mine and my family go to auto repair guy for a few years now. He explains and gives you accurate details on the diagnosis of your vehicle and stands 100% behind his work

Great priceElectrical repairSteering & suspension repairGeneral repairs & maintenance

Overall ratings

Experts Score 0–100iExperts Score (0–100)Absolute quality first: recency-weighted star average (≈54%), share of 1–2★ reviews (≈24%), customers’ price verdicts (≈14%), owner replies to critical reviews (≈7%); minus up to 10 points each for complaints flagged in Google review highlights and for a real slide in recent ratings. Hover a company’s score on its page for the full breakdown. and a letter grade per factor (A = top 20% of auto repair shops).

#	Company	ScoreiExperts Score (0–100)Absolute quality first: recency-weighted star average (≈54%), share of 1–2★ reviews (≈24%), customers’ price verdicts (≈14%), owner replies to critical reviews (≈7%); minus up to 10 points each for complaints flagged in Google review highlights and for a real slide in recent ratings. Hover a company’s score on its page for the full breakdown.	FactorsiFactor grades, in orderSatisfaction (54%): Recency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Reliability (24%): How rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Craft & service (0%): Google review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Value (14%): Customers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Momentum (0%): Penalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Replies to reviews (7%): How often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.One letter per factor score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = below 20.	★iGoogle star rating as shown on Google Maps.	Typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
1	Vidal Auto RepairRockford, IL	A 97iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%97+56.9Reliability 26%97+25.3Value 15%100+15.2Experts Score= 97Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.	AA–AA–	4.98	—
2	DM auto repair & mufflersRockford, IL	A 95iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%95+55.8Reliability 26%93+24.3Value 15%100+15.2Experts Score= 95Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.	AA–AA–	4.96	—
3	Caliber CollisionRockford, IL	A 93iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%93+50.7Reliability 24%87+21.1Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty96−0.4Experts Score= 93Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.	AAAAAA	4.88	—
4	Wick AutomotiveRockford, IL	A 93iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%91+49.6Reliability 24%94+22.8Value 14%100+14.1Replies to reviews 7%90+6.4Experts Score= 93Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.	AAAAAA	4.90	—
5	Butitta Auto – Rockford on Mill Rd.Rockford, IL	A 87iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%91+49.6Reliability 24%83+20.1Value 14%100+14.1Replies to reviews 7%55+3.9Craft & service penalty95−0.5Experts Score= 87Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.	AAAAAC	4.77	—
6	Clendening Auto BodyRockford, IL	A 87iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%91+49.6Reliability 24%92+22.3Value 14%100+14.1Replies to reviews 7%34+2.4Craft & service penalty86−1.4Experts Score= 87Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.	AAAAAD	4.89	—
7	Butitta Auto – Rockford on Alpine Rd.Rockford, IL	A 86iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%87+47.5Reliability 24%85+20.6Value 14%92+13Replies to reviews 7%77+5.4Craft & service penalty91−0.9Experts Score= 86Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.	AAAAAB	4.78	—
8	Auto Clinic Of RockfordRockford, IL	A 85iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%84+45.8Reliability 24%85+20.6Value 14%94+13.3Replies to reviews 7%100+7.1Momentum penalty83−1.7Experts Score= 85Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.	AAAAAA	4.86	—
9	Buchanan Auto RepairRockford, IL	A 84iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%91+49.6Reliability 24%91+22.1Value 14%100+14.1Replies to reviews 7%37+2.6Craft & service penalty60−4Experts Score= 84Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.	AABAAD	4.88	—
10	Scott's RV Truck and Auto RepairRockford, IL	B 77iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%79+43.1Reliability 24%77+18.7Value 14%100+14.1Replies to reviews 7%13+0.9Experts Score= 77Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.	BBAAAF	4.76	—

What jobs cost

What customers paid, from the price Google asks reviewers to report.

Auto Repair Shops in Rockford, IL at a glance

How the 10 auto repair shops we rated in Rockford, IL compare, and what customers praise most.

How we grade

Satisfaction (54%) — Recency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.

Reliability (24%) — How rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.

Craft & service (penalty, up to −10) — Google review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.

Value (14%) — Customers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.

Momentum (penalty, up to −10) — Penalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.

Replies to reviews (7%) — How often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.