The Best Carpet Cleaning in Indiana
We graded 5 companies on seven things customers actually report: satisfaction, reliability, workmanship, value, momentum, track record and how owners handle complaints.
From 44,405 Google reviews of 108 top-rated carpet cleaning nationwide; 5 of them in Indiana. Updated October 29, 2026.
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Best carpet cleaning in Indiana for general carpet cleaning
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Steam-it Inc.How Job match is calculatedBuilt only from reviews Google tagged “General carpet cleaning”:Stars on this job 55%5.00★Number of such jobs 25%20Overall Experts Score 20%92Job match= 97Stars are pulled toward the category average (4.92★) when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.97
Xcellent Care carpet cleaningHow Job match is calculatedBuilt only from reviews Google tagged “General carpet cleaning”:Stars on this job 55%5.00★Number of such jobs 25%15Overall Experts Score 20%75Job match= 91Stars are pulled toward the category average (4.92★) when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.91
JBRS Carpet Cleaning & RestorationHow Job match is calculatedBuilt only from reviews Google tagged “General carpet cleaning”:Stars on this job 55%5.00★Number of such jobs 25%4Overall Experts Score 20%99Job match= 84Stars are pulled toward the category average (4.92★) when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.84Job match = this company’s ★ on reviews Google tagged “General carpet cleaning” (shrunk toward the category average when there are few), how many such jobs it has done, and its overall Experts Score.
What customers said about general carpet cleaning
JBRS Carpet Cleaning & RestorationDanny and his crew are some of the best in the area when it comes to the services they offer, hands down! They offer reasonably priced services, and more importantly, high-quality work and honest dependable service. We will always call JBRS for our carpet and exterior cleaning needs.
Steam-it Inc.We have used "Steam It" for about 8 years, on a family member recommendation. Their work is excellent and costs reasonable. 5 Stars!
Xcellent Care carpet cleaningRobert did an amazing job cleaning our carpets. It looks new and vibrant again. He was on time, very friendly, and took his time in heavy traffic areas. Robert also gave us some useful tips to keep our carpets cleaner for longer. He was much more thorough than any carpet cleaner we've used before. I highly recommend him for any job.
JBRS Carpet Cleaning & RestorationJBRS was thorough and the house smelled great! I appreciate how quickly I was able to schedule. Highly recommend them!
Steam-it Inc.I am so glad that I finally found a carpet cleaning company that I can trust. The Steam-It Team has provided my home with detailed carpet cleaning and professionalism since day one. I love the texting feature to communicate and schedule. They are always on time. My carpets have never looked better. I highly recommend Steam-It.
Steam-it Inc.Showed up on time and explained everything before they started. Very friendly and answered all of my questions. Would definitely use them again and recommend them to family and friends!
Overall ratings
Experts Score 0–100Experts Score (0–100)Absolute quality first: recency-weighted star average (≈54%), share of 1–2★ reviews (≈24%), customers’ price verdicts (≈14%), owner replies to critical reviews (≈7%); minus up to 10 points each for complaints flagged in Google review highlights and for a real slide in recent ratings. Hover a company’s score on its page for the full breakdown. and a letter grade per factor (A = top 20% of carpet cleaning).
| # | Company | ScoreExperts Score (0–100)Absolute quality first: recency-weighted star average (≈54%), share of 1–2★ reviews (≈24%), customers’ price verdicts (≈14%), owner replies to critical reviews (≈7%); minus up to 10 points each for complaints flagged in Google review highlights and for a real slide in recent ratings. Hover a company’s score on its page for the full breakdown. | FactorsFactor grades, in orderSatisfaction (54%): Recency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Reliability (24%): How rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Craft & service (0%): Google review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Value (14%): Customers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Momentum (0%): Penalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Replies to reviews (7%): How often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.One letter per factor score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = below 20. | ★Google star rating as shown on Google Maps. | Typical billMedian bill customers of this company reported in their reviews (needs 3+ priced reviews). |
|---|---|---|---|---|---|
| 1 | JBRS Carpet Cleaning & RestorationKendallville, IN | A 99How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%99+58.1Reliability 26%98+25.6Value 15%100+15.2Craft & service penalty99−0.1Experts Score= 99Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews. | AAAAA– | 5.00 | $136 |
| 2 |  Sabrina's Cleaning ServicesKendallville, IN | A 98How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%98+57.5Reliability 26%99+25.8Value 15%99+15.1Experts Score= 98Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews. | AA–AA– | 4.99 | $315 |
| 3 | Steam-it Inc.Butler, IN | A 92How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%91+49.6Reliability 24%86+20.8Value 14%100+14.1Replies to reviews 7%100+7.1Experts Score= 92Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews. | AAAAAA | 4.93 | $176 |
| 4 |  SERVPRO of Steuben, DeKalb and LaGrange CountiesKendallville, IN | A 80How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%83+45.3Reliability 24%78+18.9Value 14%60+8.5Replies to reviews 7%100+7.1Craft & service penalty99−0.1Experts Score= 80Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews. | ABABAA | 4.84 | — |
| 5 | Xcellent Care carpet cleaningKendallville, IN | B 75How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%80+43.6Reliability 24%72+17.5Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty81−1.9Momentum penalty50−5Experts Score= 75Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews. | ABAACA | 4.82 | — |
What jobs cost
What customers paid, from the price Google asks reviewers to report.
| Job | Low25th percentile: 1 in 4 customers paid less than this. | TypicalMedian of the bill customers reported in their Google review (Google asks reviewers for a price range; we use the middle of each range). | High75th percentile: 1 in 4 customers paid more than this. | FairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”. |
|---|---|---|---|---|
| General carpet cleaning | $170 | $233 | $334 | 98% |
| Carpet steam cleaning | $176 | $240 | $340 | 99% |
| Pet stain & odor removal | $139 | $217 | $360 | 99% |
| Upholstery cleaning | $189 | $259 | $359 | 98% |
| Area rug cleaning | $170 | $259 | $447 | 98% |
| HVAC duct & vent cleaning | $292 | $614 | $928 | 99% |
| Deep clean | $297 | $356 | $471 | 99% |
| Standard cleaning | $158 | $221 | $290 | 97% |
| Carpet cleaning | $146 | $183 | $310 | 98% |
| Moving-related cleaning | $251 | $374 | $705 | 100% |
| General housekeeping | $132 | $193 | $310 | 100% |
| Interior & exterior window cleaning | $259 | $350 | $555 | 100% |
Carpet Cleaning in Indiana at a glance
How the 5 carpet cleaning we rated in Indiana compare, and what customers praise most.
Experts Score grades
A = score 80+, F = below 20.
- Grade A480%
- Grade B120%
- Grade C00%
- Grade D00%
- Grade F00%
Google ratings
Average stars per company.
- 4.90★ and up360%
- 4.80–4.89★240%
- 4.60–4.79★00%
- Below 4.60★00%
What customers praise
Share of Google review highlights.
- Quality10,61822%
- Professionalism11,02223%
- Responsiveness8,93218%
- Punctuality9,81220%
- Value8,35017%
Was the price fair?
All price verdicts left with reviews.
- Great price2,35234%
- Reasonable4,34962%
- Overpriced1041%
- Not sure1983%
Price verdicts by year
Share calling it great / reasonable / overpriced.
How we grade
Satisfaction (54%) — Recency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.
Reliability (24%) — How rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.
Craft & service (penalty, up to −10) — Google review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.
Value (14%) — Customers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.
Momentum (penalty, up to −10) — Penalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.
Replies to reviews (7%) — How often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.