I called 1-800-got-junk to help me get rid of old stuff in our new place, before the moving truck arrived. Gerry and Mykel were thorough, thoughtful, and respectful of the stuff on my property that was NOT junk. They gave me the full hour's worth of work, even exceeding my expectations by sweeping out the garage after removing the pile from in there. They walked through the property with me, to make sure that all of the refuse was gone. This was the second time I called this company to help me out with moving-related junk, and my first experience was just as excellent as this one. Are they more expensive than renting a pickup truck and making 6 or 8 runs to the dump yourself? I don't think so. They are worth every penny. You have more important things to do than make those dump runs; call 1-800-GOT-JUNK Boston North, and ask for Gerry and Mykel.
1-800-GOT-JUNK? Boston North
1-800-GOT-JUNK? Boston North at a glance
Customers frequently praise the punctuality, efficiency, and friendly demeanor of the crews during junk removal services. Recurring themes include thorough cleanup after item removal and helpful communication throughout the process. However, several low-star reviews criticize the lack of upfront pricing, describing costs as excessive or deceptive. Some customers reported significant discrepancies between initial quotes and final bills, including unexpected charges for items or volume.
- Google rating: 5.0 out of 5 from 13,160 reviews (99% five-star).
- Reviews on this page: 13,153 Google reviews (12,326 with written comments, 252 with photos).
- Owner responses: the business replied to 6% of reviews.
- Most recent review: November 10, 2026.
- Service: Junk Removal serving Boston, Massachusetts.
Data from Google, last updated November 11, 2026.
Star ratings
13,153 Google reviews we collected
- 5 stars12,99699%
- 4 stars951%
- 3 stars220%
- 2 stars80%
- 1 star320%
Praise vs complaints
Phrases our text analysis found in 2,500 written reviews
- Praise4,21199%
- Complaints501%
Topic share
How often each topic comes up in the written reviews
- Staff & attitude1,32931%
- Speed & response1,04625%
- Quality & results73917%
- Would recommend55513%
- Price & value2726%
- Communication2446%
- Honesty & trust762%
What customers talk about
We read 2,500 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Gerry and Mykel were thorough, thoughtful, and respectful of the stuff on my property that was NOT junk.”
“Second time was the worst they do not cre about handicap people cause my mom's card froze they dumped everything could you say rude”
“they were professional, friendly, and got everything removed quickly and efficiently.”
“…hey seemed to take so many for such a small item but they were also very slow at getting the price from this supervisor and removing the item.…”
“Jeff T and Peter R were amazing: courteous, efficient, and got the job done!”
“Terrible company which way over charges, would not recommend them to anyone.”
“Bradley a Joan where amazing they helped me so much today I would’ve never been able to get rid of the big items I had I highly recommend them awesome guy!”
“If I were you I'd Completely avoid this service at all costs unless you want to spend a crapton of money on the smallest amount of items.”
“They helped me out so much and it was 100% worth the money.”
“The work was done well, but they overcharged on the bill in a way that wasn't revealed until received the emailed receipt.”
“Joshua C and Tyler were professional, efficient, pleasant and so easy to work with!”
“We truly appreciate your hard work and would definitely recommend 1-800-GOT-JUNK to anyone looking for a reliable and professional junk removal service.”
“The guys were great but unexpected pricing and call center was not honest about timing”
People customers mention
- Nate 52 reviews
- Enrique 47 reviews
- Loyals 45 reviews
- Sebastian 45 reviews
- Johnny 39 reviews
- Joe 32 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Photos
Customer reviews
5.0 ★★★★★ 13,160 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Deandre and john did an amazing job! they were professional, friendly, and got everything removed quickly and efficiently. they made the whole process super easy. Highly recommend!
Bradley a Joan where amazing they helped me so much today I would’ve never been able to get rid of the big items I had I highly recommend them awesome guy!!
Brandon L. Shawndell did an amazing job. They were efficient and very polite!
Shyy and Anthony
Jeff T and Peter R were amazing: courteous, efficient, and got the job done! Thank you, guys… definitely worth the call.
S/o Brandon L. & Shawndell for the outstanding teamwork!
Antonio and Clerf were awesome. They finished quickly despite needing to call for a second truck. They were social, professional, and did a great job sweeping up after removing some drywall
Kervantz and Xavier are great workers! They are kind and courteous and made the process easy as pie. Thank you!
Joshua c and Chris b Did a phenomenal job with all the items I had they they took everything that I asked and then I was able to add things and they took those two. They were friendly efficient and extremely well skilled at what they did. I highly recommend this crew for any job with one 800 got junk. I give them the highest rating and I will absolutely invite them back to my house to help me again.
Business details
- Phone: (781) 404-8572
- Website: 1800gotjunk.com
- Service area: Boston, MA