Gabriella1 reviewTotal number of Google reviews Gabriella has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleVincent and Moses made the process extremely smooth and were very efficient :)
1-800-GOT-JUNK? Boulder & Fort Collins
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%98+62.3Reliability 28%98+27.7Replies to reviews 8%43+3.5Experts Score= 93Not enough data for value; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.93SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#24 of 25 waste removal servicesPosition by Experts Score among all companies we track in this category. · better than 4%
5.0 ★★★★★ 11,322 Google reviews · 24 photos
99%five-star reviews
4.98★last 12 monthsAverage stars on reviews from the last 12 months only.
0.4%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
8%reviews answered by the owner
Oct 2026latest review
1-800-GOT-JUNK? Boulder & Fort Collins at a glance
Google reviewers rate the service 5 out of 5 based on over 11,000 reviews. Customers frequently highlight the crew's friendliness, punctuality, and efficient handling of items like furniture, storage units, and construction debris. However, low-star feedback consistently cites significant price discrepancies between initial quotes and final bills, with some noting that the cost is higher than alternatives.
- Google rating: 5.0 out of 5 from 11,322 reviews (99% five-star).
- Reviews on this page: 11,324 Google reviews (10,464 with written comments, 457 with photos).
- Owner responses: the business replied to 8% of reviews.
- Most recent review: October 30, 2026.
- Service: Waste Removal Service serving Arvada, Colorado.
Data from Google, last updated November 1, 2026.
Score profile vs other waste removal services
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: replies to reviews.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.1-800-GOT-JUNK? Boulder & Fort Collins: 98/100 on this factor. Category median: 98.A
98
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.1-800-GOT-JUNK? Boulder & Fort Collins: 98/100 on this factor. Category median: 98.A
98
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 100.–
–
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 100.–
–
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.1-800-GOT-JUNK? Boulder & Fort Collins: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.1-800-GOT-JUNK? Boulder & Fort Collins: 43/100 on this factor. Category median: 96.C
43
Bar = this company · dark tick = category median.
Star ratings
11,324 Google reviews we collected
- 5 stars11,19299%
- 4 stars821%
- 3 stars100%
- 2 stars50%
- 1 star350%
Praise vs complaints
Phrases our text analysis found in 2,500 written reviews
- Praise3,69099%
- Complaints241%
Topic share
How often each topic comes up in the written reviews
- Speed & response1,16531%
- Staff & attitude1,16331%
- Quality & results63517%
- Would recommend42311%
- Price & value1584%
- Communication1233%
- Honesty & trust471%
What customers talk about
We read 2,500 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Vincent and Moses made the process extremely smooth and were very efficient :)”
“Very friendly good service Jason and Quentin were great”
“Jason and Anthony were amazing - outstanding service and excellent courtesy.”
“Price was terrible.”
“…mentia, they were by far the best team very professional and polite I highly recommend these guys…”
“We won't use them again and don't recommend them since their business practices didn't seem honest.”
“They explained everything about the process and did not pressure me to use their service after they gave me the free quote.”
“Pricing is way too expensive.”
“Being a first customer they explained everything thoroughly and we were very pleased with their service.”
“genuinely stellar service, while being reasonably priced.”
“…experience was more than overwhelmed by the exorbitant cost and very shady claim about how much truck space they claimed my load took.…”
People customers mention
- David 95 reviews
- Ryan 89 reviews
- Tanner 70 reviews
- Art 59 reviews
- Zander 53 reviews
- Nick 49 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
Daria3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a day ago★★★★★
Vincent and Moses did a great job today. They were very friendly. Being a first customer they explained everything thoroughly and we were very pleased with their service. Thank you very much.
Cat11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 days ago★★★★★
Jason and Anthony were amazing - outstanding service and excellent courtesy. Highly recommend!!!!!
Kennady4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Dontay was extremely helpful and nice! They cleared out my storage unit in 5 minutes. I will be telling all my friends to use 1-800-got-junk!
chauncey3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Cameron and Vincent were amazing They are very fast and thorough. They are also very good at staying safe.
Lee6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★
200% markup, total scam. I was quoted $600 and it was more than $1000 more. Liars.
Renee3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Vincent and Ben were awesome! I really appreciated their patience and professionalism as well as their cheerful and helpful service. Thank you! I’ll definitely use them again.
Photos
Customer reviews
5.0 ★★★★★ 11,322 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Team members customers mention
Daria Serna3 reviewsTotal number of Google reviews Daria has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleVincent and Moses did a great job today. They were very friendly. Being a first customer they explained everything thoroughly and we were very pleased with their service. Thank you very much.
Victor SieffLocal Guide · 20 reviewsTotal number of Google reviews Victor has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleVery friendly good service Jason and Quentin were great
DaRon Webb3 reviewsTotal number of Google reviews DaRon has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleVincent and Carlos were great, very nice guys, quick and easy. Thanks guys
Cat Denewiler11 reviewsTotal number of Google reviews Cat has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleJason and Anthony were amazing - outstanding service and excellent courtesy. Highly recommend!!!!!
Anita Gentile6 reviewsTotal number of Google reviews Anita has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleKahlil and Isaias did a great job.
Tim LandavazoLocal Guide · 7 reviewsTotal number of Google reviews Tim has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleKahlil and Isaias good
Herman Hess8 reviewsTotal number of Google reviews Herman has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleKhalil Isaias are amazing! Would 100% use them again!
Kennady Anderson4 reviewsTotal number of Google reviews Kennady has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleDontay was extremely helpful and nice! They cleared out my storage unit in 5 minutes. I will be telling all my friends to use 1-800-got-junk!
Preston GilesLocal Guide · 10 reviewsTotal number of Google reviews Preston has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleDonte and Isaias
Business details
- Phone: (720) 653-3324
- Website: 1800gotjunk.com
- Service area: Arvada, CO