T ELLIS
Review from Google · view on GoogleI set the appt and within 2hrs they were at my door. Stephen and his partner were friendly, fast, direct. I will definitely use them again. Thank you!!!
1-800-GOT-JUNK? Fresno
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%99+54Reliability 24%99+24Value 14%100+14.1Replies to reviews 7%100+7.1Experts Score= 99Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.99SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#13 of 35 waste removal servicesPosition by Experts Score among all companies we track in this category. · better than 65%
5.0 ★★★★★ 546 Google reviews · 23 photos
99%five-star reviews
5.00★last 12 monthsAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
93%reviews answered by the owner
Oct 2026latest review
1-800-GOT-JUNK? Fresno at a glance
Google reviewers rate 1-800-GOT-JUNK? Fresno five stars based on 546 reviews, noting the company's responsiveness with a 93% owner reply rate. Customers frequently praise the crew for punctuality, efficient cleanup, and clear communication regarding fair pricing for items like furniture and appliances. One negative review highlights an issue where the service attempted to change an appointment without prior verification, resulting in a higher final cost than the initial estimate.
- Google rating: 5.0 out of 5 from 546 reviews (99% five-star).
- Reviews on this page: 546 Google reviews (459 with written comments, 26 with photos).
- Owner responses: the business replied to 93% of reviews.
- Most recent review: October 31, 2026.
- Service: Waste Removal Service serving Fresno, California.
Data from Google, last updated November 1, 2026.
Score profile vs other waste removal services
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: reliability.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.1-800-GOT-JUNK? Fresno: 99/100 on this factor. Category median: 98.A
99
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.1-800-GOT-JUNK? Fresno: 99/100 on this factor. Category median: 98.A
99
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.1-800-GOT-JUNK? Fresno: 100/100 on this factor. Category median: 100.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.1-800-GOT-JUNK? Fresno: 100/100 on this factor. Category median: 100.A
100
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.1-800-GOT-JUNK? Fresno: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.1-800-GOT-JUNK? Fresno: 100/100 on this factor. Category median: 93.A
100
Bar = this company · dark tick = category median.
Star ratings
546 Google reviews we collected
- 5 stars54099%
- 4 stars51%
- 3 stars00%
- 2 stars00%
- 1 star10%
Praise vs complaints
Phrases our text analysis found in 459 written reviews
- Praise949100%
- Complaints10%
Topic share
How often each topic comes up in the written reviews
- Staff & attitude30332%
- Speed & response29031%
- Quality & results11812%
- Would recommend10411%
- Price & value9310%
- Communication293%
- Honesty & trust131%
What customers talk about
We read 459 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Stephen and his partner were friendly, fast, direct.”
“Would highly recommend Got-Junk for their swift arrival and quick clean up.”
“Steven and Jose did a great job, were super professional and took my junk away in literally 10 minutes.”
“I would definitely recommend this company to anyone looking to have their excess trash, paint and other stuff hauled off.”
“Pricing was fair, and I got a discount coupon because of the immediate repeat 👍”
“Communication was clear and flexible with getting here after I was out from work.”
“Shoutout to Steven and Jacob fast reliable A+ work.”
People customers mention
- Jacob 53 reviews
- Steven 28 reviews
- Javier 26 reviews
- Julian 21 reviews
- Tang 9 reviews
- Francisco 9 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired 1-800-GOT-JUNK? Fresno for 8 kinds of job. Pick one to see what they paid and said.
Recent reviews
Ta day ago★★★★★
I set the appt and within 2hrs they were at my door. Stephen and his partner were friendly, fast, direct. I will definitely use them again. Thank you!!!
Ryan2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Steven and Tan were awesome! Hard workers and friendly. Would highly recommend Got-Junk for their swift arrival and quick clean up. Very professional and we had some good laughs. 10/10
Jose1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Steve and Jacob were professional and took the couch quickly. Communication was clear and flexible with getting here after I was out from work. Will definitely choose this service when needing more junk disposed of.
Breanne1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Steven and Jacob were kind, on time and quick with our removal of furniture. Will use the service again when needed! Thank you SO much!
AshleyLocal Guide · 22 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Steven and Julian came the same day and cleaned up all our trash and swept everything. I would definitely recommend this company to anyone looking to have their excess trash, paint and other stuff hauled off.
T-bone7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Steven and Jose were extremely friendly and quick service. Got my junk hauled away in no time and they were very clean and professional.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Furniture removal | 23 | — |
| Junk removal | 22 | — |
| Mattress removal & disposal | 22 | — |
| House & garage cleanouts | 21 | — |
| Trash removal & disposal | 15 | — |
| Appliance removal & disposal | 7 | — |
| Electronic waste removal & disposal | 7 | — |
| Yard debris removal | 4 | — |
Compare with
Photos
Customer reviews
5.0 ★★★★★ 546 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Meredith Mirage3 reviewsTotal number of Google reviews Meredith has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google10/10 services and such gentlemen
South Gate Trails1 reviewTotal number of Google reviews South has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGreat service!
Ryan Olson2 reviewsTotal number of Google reviews Ryan has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleSteven and Tan were awesome! Hard workers and friendly. Would highly recommend Got-Junk for their swift arrival and quick clean up. Very professional and we had some good laughs. 10/10
GR Boden2 reviewsTotal number of Google reviews GR has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGreat guys! Very personable and efficient.
Jose Zuniga1 reviewTotal number of Google reviews Jose has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleSteve and Jacob were professional and took the couch quickly. Communication was clear and flexible with getting here after I was out from work. Will definitely choose this service when needing more junk disposed of.
Breanne wyse1 reviewTotal number of Google reviews Breanne has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleSteven and Jacob were kind, on time and quick with our removal of furniture. Will use the service again when needed! Thank you SO much!
Erica Udell1 reviewTotal number of Google reviews Erica has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleSteven and Jacob were punctual, kind, quick, and efficient! Thank you!
Ashley HagopianLocal Guide · 22 reviewsTotal number of Google reviews Ashley has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleSteven and Julian came the same day and cleaned up all our trash and swept everything. I would definitely recommend this company to anyone looking to have their excess trash, paint and other stuff hauled off.
JD Young1 reviewTotal number of Google reviews JD has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleSteven and Julian were quick and professional about clearing out our old couch.
Business details
- Phone: (559) 319-0146
- Website: 1800gotjunk.com
- Service area: Fresno, CA