David Lee
Review from Google · view on GoogleBen and Aaron were great!!
1-800-GOT-JUNK? Louisville
5.0 ★★★★★ 3,306 Google reviews · 24 photos
99%five-star reviews
2%reviews answered by the owner
Nov 2026latest review
1-800-GOT-JUNK? Louisville at a glance
Customers frequently praise the company for punctual same-day service, professional conduct, and efficient removal of bulky items like furniture and appliances. Recurring positive themes include clear communication and helpful crews who handle large loads quickly. However, several low-star reviews criticize the pricing structure, noting that online estimates often differ significantly from final truck-based charges and that small trucks may struggle with whole-house cleanouts.
- Google rating: 5.0 out of 5 from 3,306 reviews (99% five-star).
- Reviews on this page: 3,306 Google reviews (3,077 with written comments, 80 with photos).
- Owner responses: the business replied to 2% of reviews.
- Most recent review: November 3, 2026.
- Service: Junk Removal serving Louisville, Kentucky.
Data from Google, last updated November 3, 2026.
Star ratings
3,306 Google reviews we collected
- 5 stars3,26099%
- 4 stars291%
- 3 stars10%
- 2 stars50%
- 1 star110%
Praise vs complaints
Phrases our text analysis found in 2,500 written reviews
- Praise4,295100%
- Complaints210%
Topic share
How often each topic comes up in the written reviews
- Staff & attitude1,26729%
- Speed & response1,21728%
- Quality & results86120%
- Would recommend52012%
- Price & value2566%
- Communication1503%
- Honesty & trust451%
What customers talk about
We read 2,500 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Aaron and Ben were very professional, fast, and did a great job!”
“They were able to pick up a very bulky piece of furniture the same day I called.”
“Ben and Aaron did a great job at getting our kitchen appliances out of the house!”
“Absolutely horrible and their little trucks can’t handle large loads, I wanted my fathers whole house cleared out and they only did 3 rooms , they tri…”
“The team John and Jon were super amazing and professional - very courteous and friendly - HIGHLY recommend 1-800 - Got Junk!”
“Your employees hovering over me until I review the buisness and watching me pressing five stars is too much.”
“I wasn't sure how much a service like this costs and when they came for the free estimate it was a bit more than I wanted to pay.”
“A little pricey to take a Christmas tree but that's not their fault.”
“Good communication, polite, professional, and saved our day while moving out of our house.”
“On time, polite, up front about pricing, everything!”
“The job was performed professionally: the rate structure is a SCAM!”
People customers mention
- Austin 160 reviews
- Allen 160 reviews
- Adam 117 reviews
- John 115 reviews
- Cohen 96 reviews
- Levi 90 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Photos
Customer reviews
5.0 ★★★★★ 3,306 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Team members customers mention
K. Schmidt2 reviewsTotal number of Google reviews K. has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleDon't like being forced to make a Google review. My experience either was that good or that bad for me to write a review. Your employees hovering over me until I review the buisness and watching me pressing five stars is too much. Very uncomfortable situation. Trucks are very small. I paid around 500 for about half of the truck. Please disregard all 5 star reviews as they bully, force, and overlook customers while making their reviews before they leave with their junk. This was a 5 star review that I chose to change and speak about this issue as they were in my face waiting for me to provide a five star review inside my home. Please do not use this company.
Response from the owner · 3 years ago
Hi K; Sorry to hear you didn't have a 5-star experience with our team. Please reach out to me with the full name and phone number associated with your booking and I'll look into this further. Kindest Regards, Hillary - [email protected]
Madison Rockwell
Review from Google · view on GoogleThey were able to pick up a very bulky piece of furniture the same day I called. Aaron and Ben were very professional, fast, and did a great job!
Janet Bowman8 reviewsTotal number of Google reviews Janet has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleMalachi and Xavier did a wonderful job today!
tim markinLocal Guide · 20 reviewsTotal number of Google reviews tim has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGreat move it out and fast
Response from the owner · a day ago
Hi Tim Markin, We're thrilled to hear you had a great experience with the team, but noticed you left a low star rating. If there is something we can offer assistance with please let us know and we'll be happy to follow up with you. Kindest Regards, - [email protected]
Tab F10 reviewsTotal number of Google reviews Tab has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleI am moving and needed all the junk in my shed cleaned out along with some miscellaneous items in the backyard. Eli and Cohen were wonderful. They cleaned up everything, quickly and neatly. They are very polite and courteous even going back to pick up one I forgot to show them. They left my shed looking very tidy!! Have used them before and would definitely use their services again!
Ellie Grey1 reviewTotal number of Google reviews Ellie has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleAdam and Austin were phenomenal! They came on time and quickly moved our washer and dryer, they were super helpful and nice it made one of the things we were dreading about being left in our old place super easy and quick. 10/10 would use them again
J Farman3 reviewsTotal number of Google reviews J has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleAdam and Austin are very friendly and professional!. I highly recommend their services!
Miklos Pakozdy3 reviewsTotal number of Google reviews Miklos has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleBen and Aaron Extremely professional and took care not to bump or scratch on the way out. Thank you!
Tanner Jennings1 reviewTotal number of Google reviews Tanner has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleAdam and Austin were great! 👍 n and out in a hurry and polite. Would use again!
Business details
- Phone: (502) 829-8035
- Website: 1800gotjunk.com
- Service area: Louisville, KY