Analyzing 6,757,8566.8M ReviewsFor 19,12819.1K Experts
Google reviewers rate the service 4.9 out of 5 based on 348 reviews, with the owner responding to 53% of them. Customers frequently praise the crew's punctuality, professionalism, and clear communication regarding space and costs. However, some low-star reviews cite unexpected final charges, missed appointment windows, and instances of property damage or items left behind as recurring issues.
Data from Google, last updated November 1, 2026.
348 Google reviews we collected
Phrases our text analysis found in 287 written reviews
How often each topic comes up in the written reviews
We read 287 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“He was very professional and made it a painless process.”
“Two men showed up, one of them being very unprofessional and asking where I live.”
“They were fast, friendly and on time made sure I understood exactly how much space I had for my junk and what it would cost.”
“…ALL GAVE THE PHONE CALL THE SET UP THE MINEY PROCESS TO THE WONDERFUL WONDERFUL SERVICE THE LOADERS GAVE WHILE HERE YO GET EVERYTHING I ASKED TO TAKE…”
“Pricing was fair for what was needing to be removed and they were in and out in 5mins.”
“I feel ripped off.”
“So helpful and highly recommend anyone needing this service!”
“Get ready for them to not show up or call you back, absolutely aweful customer service, highly recommend find anyone else”
“The gentleman that come are so polite and helpful~ and they explain everything.”
“…ed up in the time window I selected in scheduling and gave me a price upfront after looking at all that needed to be done and had it loaded and out in…”
praise complaint · found by our text analysis, Google review wording unchanged.
4.9 ★★★★★ 348 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Great company to work with. Colton was a pleasure to deal with. He was very professional and made it a painless process.
Thank you so much for the 5-star review, Mary! We're so glad to hear you enjoyed working with us. We truly appreciate your support and kind feedback!
The Plaza was very happy about the service received from both young men that picked up the junk that we were trying to get rid of. We appreciate their great customer service and working with us.
Thank you so much for the 5-star review, Jae! We're thrilled to hear that The Plaza had such a great experience with our crew. Providing courteous, flexible, and top-notch customer service is always our goal, especially when working with local businesses and communities. We truly appreciate your support and look forward to partnering with you again whenever you need items cleared out!
I wasn’t very happy with the price of the service. I was charged $268 to have them take a single couch that took less than 10 minutes. They were also over an hour late from their quoted time. The two representatives were great but the pricing is absurd.
Hi Nick, Sorry to hear our service did not meet your expectations. Please send me your job details and I'll be happy to follow up with you. Kindest Regards, Maria - [email protected]
They did great, I got the request in on a Sunday afternoon and they were able show up 2 hours later. Made whole experience so easy, will use again
Thank you so much for the 5-star review, Omar! We're thrilled that we could get out to you within two hours on a Sunday afternoon and make the whole experience completely seamless. Being there right when you need us is always our goal. We truly appreciate your support and look forward to working with you again!
Always fast and competitive pricing!
Thank you so much for the 5-star review! We're thrilled to hear that you consistently experience fast service and competitive pricing with our team. Delivering prompt, reliable junk removal at a fair rate every time is always our top priority. We truly appreciate your continued support and look forward to working with you again!
I can’t say enough about these two guys and their truck for my junk! They were fast, friendly and on time made sure I understood exactly how much space I had for my junk and what it would cost. I definitely recommend them.
Thank you so much for the wonderful 5-star review, Karen! We're thrilled to hear that the team was prompt, friendly, and fast, and that they made sure you had total clarity on truck space and pricing upfront. Transparency and great customer care are what we aim for on every single run. We truly appreciate your high recommendation and your support as a Local Guide!
The crew had to come to my house for 2 days to pick up all of what I needed done. They did a wonderful job. This is a great crew. I would have them back anytime.
Thank you so much for the fantastic 5-star review, Tess! Taking on a multi-day cleanout can be a huge undertaking, and we're thrilled to hear that the team did such a wonderful job handling everything you needed. Knowing that you'd welcome our crew back anytime means the world to us. We truly appreciate your support and your review as a Local Guide!
Came up and grabbed all our junk, quick and easy
Thank you so much for the 5-star review, Alexander! We're thrilled to hear that the team took care of your items quickly and easily. Keeping the entire process fast and hassle-free is what we aim for on every single haul. We truly appreciate your support and hope to help you out again in the future!
Great bunch of guys; quick and on time
Thank you so much for the 5-star review, Ian! We're thrilled to hear that the team was prompt, quick, and great to work with. Delivering fast and friendly service on time is what we strive for every day. We truly appreciate your support!
On time and great service!
Thank you so much for the 5-star review, Martin! We're thrilled to hear that our team was right on time and provided great service. Being prompt and reliable is what we strive for every day. We truly appreciate your support and feedback!
Analyzing 6,757,8566.8M ReviewsFor 19,12819.1K Experts