David Beneson5 reviewsTotal number of Google reviews David has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleRobert k and John t are some and on time professional and friendy
1-800-GOT-JUNK? Oakland County
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%96+61Reliability 28%94+26.5Replies to reviews 8%46+3.8Experts Score= 91Not enough data for value; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.91SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#91 of 110 junk removal servicesPosition by Experts Score among all companies we track in this category. · better than 17%
5.0 ★★★★★ 4,613 Google reviews · 24 photos
98%five-star reviews
4.91★last 12 monthsAverage stars on reviews from the last 12 months only.
0.9%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
10%reviews answered by the owner
Oct 2026latest review
1-800-GOT-JUNK? Oakland County at a glance
Reviewers frequently highlight the punctuality, efficiency, and professional demeanor of the removal teams, noting that staff often arrive early and handle large items like pianos with care. The service is described as quick and thorough, with positive mentions of clear communication during the job. However, lower-rated reviews cite significant concerns regarding property damage to floors and walls that went unresolved, as well as pricing discrepancies where final invoices exceeded initial quotes due to labor fees or additional item charges.
- Google rating: 5.0 out of 5 from 4,613 reviews (98% five-star).
- Reviews on this page: 4,613 Google reviews (4,074 with written comments, 65 with photos).
- Owner responses: the business replied to 10% of reviews.
- Most recent review: October 28, 2026.
- Service: Junk Removal serving Dearborn Heights, Michigan.
Data from Google, last updated October 28, 2026.
Score profile vs other junk removal services
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: replies to reviews.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.1-800-GOT-JUNK? Oakland County: 96/100 on this factor. Category median: 98.A
96
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.1-800-GOT-JUNK? Oakland County: 94/100 on this factor. Category median: 98.A
94
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 100.–
–
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 100.–
–
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.1-800-GOT-JUNK? Oakland County: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.1-800-GOT-JUNK? Oakland County: 46/100 on this factor. Category median: 92.C
46
Bar = this company · dark tick = category median.
Star ratings
4,613 Google reviews we collected
- 5 stars4,54298%
- 4 stars351%
- 3 stars40%
- 2 stars100%
- 1 star220%
Praise vs complaints
Phrases our text analysis found in 2,500 written reviews
- Praise3,85599%
- Complaints201%
Topic share
How often each topic comes up in the written reviews
- Staff & attitude1,18531%
- Speed & response1,02626%
- Quality & results87923%
- Would recommend41811%
- Price & value2015%
- Communication1263%
- Honesty & trust401%
What customers talk about
We read 2,500 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Robert k and John t are some and on time professional and friendy”
“Joe and Malakhi did a wonderful job, quick and easy!”
“They never showed up and did not call.”
“Born and Hamed did a great job showing up even earlier than expected and took time to give me a great price for pick up of additional items.”
“I recommended them to my realtor, because they were that good.”
“I don’t understand how this company has five stars with this type of service.”
“Austin picked up my car's luggage carrier and was very reasonable on price, even though it was huge.”
“This company is a rip off, charging is rated by location and how much they can get away with”
“They worked swiftly as a team and had phenomenal communication.”
“They introduced themselves, made eye contact, were genuinely pleasant, and even took a few minutes to make some friendly small talk.”
“Either we were lied to on the phone or the people who did the pickup weren't doing their job.”
People customers mention
- Mark 67 reviews
- Dave 46 reviews
- Montee 45 reviews
- Ammon 42 reviews
- Hassan 42 reviews
- Mike 40 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
Amy10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 days ago★★★
Dane H and Adam W were respectful and kind. Very fast! However, I didn't appreciate them asking for a 5 star review immediately and waiting while I did it so I'm editing the review. I don't blame them because I'm sure they are told to do that. However, I would not hire this company again because of their pricing. I…
Michelle1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 days ago★★★★★
Jordan L and Kyle H were very professional. Did a great job! Fast and efficient.
Carol3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Born and Hamed did a great job showing up even earlier than expected and took time to give me a great price for pick up of additional items.
Holly3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Robert K and Jamal were amazing!! Super kind and thorough!! They worked swiftly as a team and had phenomenal communication. Jamal is a problem solver and has great spatial awareness and capacity to figure out positioning with moving things. Great experience and great team!
DianaLocal Guide · 27 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
They were excellent! Delano Dobson and Jayqwon came in the evening, took absolutely everything, and were incredibly efficient, nice and polite. Delano packed the stuff in the truck like it was a game of Tetris. I'll never pack my car the same way after watching him. I recommended them to my realtor, because they were that good.
Antoinette7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Born and John D were very helpful and fast. Very nice too. I appreciate them for helping me
Photos
Customer reviews
5.0 ★★★★★ 4,613 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Team members customers mention
Susan Suarez1 reviewTotal number of Google reviews Susan has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleAndrew and Juan were great.
Georgia Grant3 reviewsTotal number of Google reviews Georgia has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleRick and Mike s were great
Alaa Sahyouni4 reviewsTotal number of Google reviews Alaa has written across all businesses on Google Maps, not just this one.
Review from Google · view on Googleadam and mike were great!!
Yasser Alward9 reviewsTotal number of Google reviews Yasser has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleAdam and mike were so great!
Xena Marie4 reviewsTotal number of Google reviews Xena has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleJoe and Malakhi did a wonderful job, quick and easy!
Amy Kantz10 reviewsTotal number of Google reviews Amy has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleDane H and Adam W were respectful and kind. Very fast! However, I didn't appreciate them asking for a 5 star review immediately and waiting while I did it so I'm editing the review. I don't blame them because I'm sure they are told to do that. However, I would not hire this company again because of their pricing. I never expected to have to pay over 500 dollars to get rid of one large heavy item(a 65 inch 20 year old tv). I feel like a fool for paying it, but I just wanted it gone today.
Jill Pointer6 reviewsTotal number of Google reviews Jill has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleAbdul and Michael were amazing!!!!!
Michelle Ketelhut1 reviewTotal number of Google reviews Michelle has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleJordan L and Kyle H were very professional. Did a great job! Fast and efficient.
Carol Toth3 reviewsTotal number of Google reviews Carol has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleBorn and Hamed did a great job showing up even earlier than expected and took time to give me a great price for pick up of additional items.
Business details
- Address: 24361 Indoplex Cir, Farmington Hills, MI 48335
- Phone: (313) 356-7916
- Website: 1800gotjunk.com
- Service area: Dearborn Heights, MI