Susan Makris1 reviewTotal number of Google reviews Susan has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGreat job, amazing service and reasonable price.
1-800-GOT-JUNK? Oceanside
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%99+54Reliability 24%99+24Value 14%100+14.1Replies to reviews 7%100+7.1Experts Score= 99Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.99SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#43 of 110 junk removal servicesPosition by Experts Score among all companies we track in this category. · better than 61%
5.0 ★★★★★ 809 Google reviews · 8 photos
98%five-star reviews
5.00★last 12 monthsAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
95%reviews answered by the owner
Oct 2026latest review
1-800-GOT-JUNK? Oceanside at a glance
Google reviewers rate the service 5/5 based on 809 reviews, frequently highlighting punctuality, professional communication, and efficient removal of various items. Customers often appreciate the friendly demeanor and same-day availability, noting that crews typically arrive on time and complete jobs quickly. However, some lower-rated excerpts describe pricing discrepancies where final bills exceeded initial phone estimates, leading to complaints about unexpected costs despite the generally positive feedback regarding staff courtesy and service speed.
- Google rating: 5.0 out of 5 from 809 reviews (98% five-star).
- Reviews on this page: 809 Google reviews (738 with written comments, 18 with photos).
- Owner responses: the business replied to 95% of reviews.
- Most recent review: October 24, 2026.
- Service: Junk Removal serving Vista, California.
Data from Google, last updated October 28, 2026.
Score profile vs other junk removal services
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: reliability.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.1-800-GOT-JUNK? Oceanside: 99/100 on this factor. Category median: 98.A
99
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.1-800-GOT-JUNK? Oceanside: 99/100 on this factor. Category median: 98.A
99
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.1-800-GOT-JUNK? Oceanside: 100/100 on this factor. Category median: 100.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.1-800-GOT-JUNK? Oceanside: 100/100 on this factor. Category median: 100.A
100
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.1-800-GOT-JUNK? Oceanside: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.1-800-GOT-JUNK? Oceanside: 100/100 on this factor. Category median: 92.A
100
Bar = this company · dark tick = category median.
Star ratings
809 Google reviews we collected
- 5 stars79598%
- 4 stars101%
- 3 stars20%
- 2 stars00%
- 1 star20%
Praise vs complaints
Phrases our text analysis found in 738 written reviews
- Praise1,444100%
- Complaints70%
Topic share
How often each topic comes up in the written reviews
- Speed & response44531%
- Staff & attitude43330%
- Quality & results20914%
- Would recommend15611%
- Price & value1037%
- Communication846%
- Honesty & trust211%
What customers talk about
We read 738 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“They showed up promptly and were done in no time at all.”
“Eddie and Dylan were professional and courteous and price was very reasonable.”
“They did a great job and were able to provide a fair price for the service.”
“Definitely recommend the company and would definitely recommend Tony and Dylan as well.”
“Jason and Ray were great …efficient and made it affordable…honest from the start.”
“Over charged almost $200 from these scammers”
“Followed up with appointment times - excellent communication is paramount to good service - they both have that!”
“The company is so upfront about pricing and no pressure to use their services.”
People customers mention
- Tony 99 reviews
- Kevin 94 reviews
- Sai 53 reviews
- Ray 27 reviews
- Jon 25 reviews
- Cooper 23 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired 1-800-GOT-JUNK? Oceanside for 4 kinds of job. Pick one to see what they paid and said.
Recent reviews
Suzie2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Gerardo and Tony were awesome to work with. Followed up with appointment times - excellent communication is paramount to good service - they both have that!
ChristopherLocal Guide · 81 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
They showed up promptly and were done in no time at all. Tony was exceptionally helpful!
Lance4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Eddie and Dylan were professional and courteous and price was very reasonable. Thank you guys
Stephanie1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Super quick and friendly. Easy to book online and find a day/time wth short notice.
SandraLocal Guide · 42 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
We recently used one 800 got junk and we couldn’t be happier with the service. Tony and Dylan were great! They called us beforehand to let us know that they were coming. They arrived on time and were very professional and friendly. They did a great job and were able to provide a fair price for the service. They…
Ethan2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Tony gave me effective communication. When they arrived they delivered efficient work! I’m very satisfied with their service and 100% recommend them.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Junk removal | 16 | — |
| House & garage cleanouts | 6 | — |
| Furniture removal | 5 | — |
| Yard debris removal | 2 | — |
Compare with
Photos
Customer reviews
5.0 ★★★★★ 809 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Enrique Garcia Dominguez7 reviewsTotal number of Google reviews Enrique has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleExcelente!
Susan Jayich1 reviewTotal number of Google reviews Susan has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleEddie was great! We will call him again! Thank you. A real lifesaver.
Suzie Powanda2 reviewsTotal number of Google reviews Suzie has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGerardo and Tony were awesome to work with. Followed up with appointment times - excellent communication is paramount to good service - they both have that!
Response from the owner · a month ago
Gerardo and Tony are amazing. I am glad tohear they exceeded your expectations regarding apointment timing. Thank you so much for trusting us with your junk removal needs!
Christopher SchumacherLocal Guide · 81 reviewsTotal number of Google reviews Christopher has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleThey showed up promptly and were done in no time at all. Tony was exceptionally helpful!
Response from the owner · a month ago
Glad we could help you in a timely matter. Tony is a great communicator and loves helping people find the possibilities of getting their space back.
Lance Rogers4 reviewsTotal number of Google reviews Lance has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleEddie and Dylan were professional and courteous and price was very reasonable. Thank you guys
Response from the owner · a month ago
Thank you for the kind words Mr. Rogers. Our truck team members endeavor to provide an exceptional customer experience. We hope you enjoy your newfound space and find a sense of relief.
Chris Tardiff7 reviewsTotal number of Google reviews Chris has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleTony and the crew were fantastic!
Response from the owner · 2 months ago
Thanks for trusting the experts from 1-800-GOT-JUNK?
AZ DZ8 reviewsTotal number of Google reviews AZ has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleShy and Gerardo did a great job! 10/10 would use again
Response from the owner · 2 months ago
We make junk disappear!
Sarah S.4 reviewsTotal number of Google reviews Sarah has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleEddie was the best! Very helpful and such a pro!
Response from the owner · 2 months ago
Happy to help!
Stephanie Sunser1 reviewTotal number of Google reviews Stephanie has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleSuper quick and friendly. Easy to book online and find a day/time wth short notice.
Response from the owner · 2 months ago
We come when its convenient for you. Happy to make your junk disappear!
Business details
- Phone: (760) 303-7397
- Website: 1800gotjunk.com
- Service area: Vista, CA