Carlos Saldana4 reviewsTotal number of Google reviews Carlos has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleEast 1 was amazing
1-800-GOT-JUNK? Phoenix
5.0 ★★★★★ 20,050 Google reviews · 24 photos
99%five-star reviews
4%reviews answered by the owner
Nov 2026latest review
1-800-GOT-JUNK? Phoenix at a glance
Customers frequently praise the company for same-day availability, punctual crews, and efficient junk removal from garages and yards. However, low-star reviews highlight significant concerns regarding pricing transparency, with complaints about estimates differing from final charges and items falling from trucks during transport. Other criticisms include unresponsive customer service regarding billing disputes and a lack of clear communication about donation options.
- Google rating: 5.0 out of 5 from 20,050 reviews (99% five-star).
- Reviews on this page: 20,050 Google reviews (19,469 with written comments, 752 with photos).
- Owner responses: the business replied to 4% of reviews.
- Most recent review: November 11, 2026.
- Service: Junk Removal serving Mesa, Arizona.
Data from Google, last updated November 11, 2026.
Star ratings
20,050 Google reviews we collected
- 5 stars19,83899%
- 4 stars970%
- 3 stars280%
- 2 stars170%
- 1 star700%
Praise vs complaints
Phrases our text analysis found in 2,500 written reviews
- Praise3,82099%
- Complaints281%
Topic share
How often each topic comes up in the written reviews
- Staff & attitude1,22132%
- Speed & response1,00826%
- Quality & results69918%
- Would recommend46912%
- Price & value2727%
- Communication1384%
- Honesty & trust411%
What customers talk about
We read 2,500 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“These young men did a great job and very polite 👏 👍”
“Called Got Junk at noon and scheduled a same day service.”
“Route East 1 did an amazing job picking up my old couch.”
“He handled removing my couch entirely on his own, taking extreme care to ensure the couch wasn't damaged or scuffed in any way during the move.”
“I would absolutely recommend them and this company to anyone needing junk removal and more.”
“Based on my experience, I would not recommend this company.”
“Gave us a great price and appreciate that he was able to negotiate the price with us.”
“Incredibly over priced.”
“They communicated when they were on the way and when they arrived, and they were super friendly.”
“Upfront about the costs, did a good quick job and were very professional.”
“The individuals who came to collect my mattress lied, and scammed me out of an additional almost $100.”
People customers mention
- South 79 reviews
- East 58 reviews
- West 49 reviews
- Jeremiah 35 reviews
- Carlos 32 reviews
- Andrew 32 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Photos
Customer reviews
5.0 ★★★★★ 20,050 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Team members customers mention
Wakinyan Redbull4 reviewsTotal number of Google reviews Wakinyan has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleWest 3 was awesome! Highly recommend!
Jordan Leeper1 reviewTotal number of Google reviews Jordan has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleThe guys from west 1 were great!
Jordan2 reviewsTotal number of Google reviews Jordan has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleSouth 1 was fast and efficient!
Jordan1 reviewTotal number of Google reviews Jordan has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleEast 2 did great!!
Ronda Secory4 reviewsTotal number of Google reviews Ronda has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleSouth 4… awesome team!
Michael LuxLocal Guide · 13 reviewsTotal number of Google reviews Michael has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleThese young men did a great job and very polite 👏 👍
Kenzi Stein1 reviewTotal number of Google reviews Kenzi has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleCalled Got Junk at noon and scheduled a same day service. Quick and easy! Unit south 4 helped me out. They were personable, responsive, and very efficient. Two guys cleared my garage in about 30 mins! Would hire them again!
Christopher MarcumLocal Guide · 7 reviewsTotal number of Google reviews Christopher has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleWest 1was great. Super friendly and fast
Chantel Levie2 reviewsTotal number of Google reviews Chantel has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleWest 1 - Ruben and Dylan did an amazing job! I would absolutely recommend them and this company to anyone needing junk removal and more. I had a mountain of stuff piled up on my side yard and they were able to get me an unbelievable quote and came and removed everything within an hour of me reaching out to them. So happy with this service and all the kind workers met along the way.
Business details
- Phone: (602) 894-7730
- Website: 1800gotjunk.com
- Service area: Mesa, AZ