Analyzing 9,268,0599.3M ReviewsFor 26,36926.4K Experts
Google reviewers rate 1-800-GOT-JUNK? Raleigh 4.9 out of 5 based on 3,509 reviews. Positive feedback highlights punctual crews, professional conduct, and reasonable pricing for removing furniture and appliances. However, recurring criticisms involve missed appointment windows without communication, unexpected labor fees for stair access, and isolated incidents of property damage or unauthorized entry.
Data from Google, last updated November 9, 2026.
3,508 Google reviews we collected
Phrases our text analysis found in 2,500 written reviews
How often each topic comes up in the written reviews
We read 2,500 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“The 2 gentlemen who did the pickup were friendly, easy to talk to, and easy to deal with.”
“The money grab that my cousin's appointment turned out to be unprofessional, along with giving us an inaccurate time quote.”
“The gentlemen were very nice, efficient, and quick, and best of all, the price was very reasonable.”
“…at long without cashing it or contacting either of us to explain the delay and having him worry for almost 30 days.…”
“Great service, easy to arrange, excellent customer service.”
“Thorough, but you will pay every nickel of their "worst case scenario" estimate.”
“I highly recommend this company and will use them again!”
“Do not recommend plan to share on social media so that others are aware.”
“Very easy to schedule through their online portal and the cost was reasonable.”
“Came at the end of the time frame, was very expensive.”
“They were on time as scheduled and the pricing system was explained in detail.”
“They double checked our haul, double checked the directions, and were clear and upfront about the price before they started loading.”
“This company is a scam.”
praise complaint · found by our text analysis, Google review wording unchanged.
4.9 ★★★★★ 3,509 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Lamonz and Quell provided great service! Quick and efficient!
Thank you for the fantastic review! It's wonderful to hear that our team delivered quick and efficient service. We're always here to help, making junk removal a breeze. Hope to assist again soon!
Quell and lamonz did an amazing job!
Thrilled to hear that Quell and Lamonz provided amazing service! The team is dedicated to delivering top-notch experiences, and it’s great to know that it made a positive impact. Thanks for sharing your feedback!
Great service, easy to arrange, excellent customer service. Would use again!
Thrilled to hear about the great service experience! Our team is dedicated to making junk removal as easy as possible, and it's wonderful to know it resonated with you. Looking forward to helping again in the future!
The 2 gentlemen who did the pickup were friendly, easy to talk to, and easy to deal with. They did a great job and were quick! Excellent service!
I had the Durham team of Devon and G do a pickup this past week. They were fantastic. So professional and efficient. Looking forward to our next opportunity for them to help me reclaim my garage!
Thanks for the awesome feedback! It’s wonderful to hear that the team in Durham delivered such a fantastic experience. Looking forward to helping reclaim that garage and making more space for great things soon!
Just used this group to remove 16 metal file cabinets from a commercial office. Very easy to schedule through their online portal and the cost was reasonable. Crew was extremely nice and friendly. Absolutely recommend.
Thank you for the fantastic review! It's wonderful to hear that the scheduling was a breeze and that our team made such a positive impression during the removal. Your recommendation means so much to us, and we look forward to helping again in the future!
I am so pleased and so grateful to the 1-800-GOT-JUNK Durham Team! I am a 7 month pregnant single mom to a 3 year old - moving was the last thing I was planning or needing. It seemed daunting, but this team (I WISH I could remember their names) made the final step of removing/donating my last items an absolute daydream. They worked so hard to make it easier on me, and I cannot say how appreciative I am. Thank you, all, so much!
What a wonderful review! It brings joy to the team to know the experience was so positive and made moving easier during such an important time. Thank you for sharing this fantastic feedback; it truly encourages us to keep doing our best!
7/25/2026 Yesterday I had 2 guys show up to give me a quote on removing a pool table from upstairs. Nice guys. They gave me a quote for $750 but then the other guy started mentioning labor fees, etc. So I asked the original guy about that and he started listing out the cost and mentioned labor fees and said it would be around $750/$800. I said I would like them to give me a written quote and I would make an appointment for the next day because they said it could take a couple of hours and I just didn't have the time right then. I also wanted a quote first before i agreed to anything. They said the girl who texted me would send me a quote and they made an appointment with me for the next morning at 8. I never received a quote, I texted Meranda asking about the quote and got no response. So I sent another text cancelling the appointment however my account did not show a pending appointment for the next day, only my original appointment. I am disappointed in their customer service. Something seems scammy to me when they say they will do something and don't follow through and then ghost you.
If I could give zero stars I would. This company is a disgrace. They showed up 30 minutes early (this matters as both my husband and I work from home ) i was on a zoom call and witnessed them backing into my driveway where my SUV was parked. This disrupted my work call as i heard glass breaking. They misjudged and ended up hitting my car. A chain on the back of their truck smashed my windshield, they also left a bunch of scratches, broke the emblem on my mazda and the back canera is off center . The owner of this franchise did get us a window appointment and got it fixed but then disappeared for the rest of the work. Here we are a month and a half later and the work finally is getting completed tomorrow.
Hi Chris McDonald, Sorry to hear about your experience. We'll be reaching out to you shortly. Kindest Regards, Customer Loyalty Team - [email protected]
Update 7/3/2026: I emailed Megan from Customer Service on June 18th per her request on my review original review. No one has responded to me. No complaints about the guys who did the work. My complaint is about pricing. Website says price is based on volume. No mention of extra fees for labor when items have to be moved down stairs. Charge for labor was $130 or $140 per person, and 2 people were there. That's on top of the $500 for the three items themselves. When someone needs items removed under a deadline, one can feel stuck in the moment and unable to send them away. All aspects of pricing should be transparent from the beginning. I won't use this company again. I won't recommend them.
Hi Catherine, Sorry to hear our service did not meet your expectations. Please send me your job details and I'll be happy to follow up with you. Kindest Regards, Megan - [email protected]
Analyzing 9,268,0599.3M ReviewsFor 26,36926.4K Experts