J Elise5 reviewsTotal number of Google reviews J has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleWill & Jimmy were fast friendly and efficient! The best movers
1-800-GOT-JUNK? Virginia Beach
5.0 ★★★★★ 9,703 Google reviews · 24 photos
99%five-star reviews
20%reviews answered by the owner
Nov 2026latest review
1-800-GOT-JUNK? Virginia Beach at a glance
Customers frequently praise the punctuality, efficiency, and friendly professionalism of the removal teams, noting that staff often arrive ahead of schedule and handle heavy items with care. However, recurring criticisms focus on pricing, with several reviewers stating that quotes were significantly higher than local competitors or that initial estimates increased upon arrival. Additional complaints include unhelpful hold music and issues with data privacy requests, though the majority of feedback remains positive regarding the speed and quality of the junk removal service.
- Google rating: 5.0 out of 5 from 9,703 reviews (99% five-star).
- Reviews on this page: 9,700 Google reviews (8,195 with written comments, 269 with photos).
- Owner responses: the business replied to 20% of reviews.
- Most recent review: November 10, 2026.
- Service: Hauling Service serving Norfolk, Virginia.
Data from Google, last updated November 10, 2026.
Star ratings
9,700 Google reviews we collected
- 5 stars9,56699%
- 4 stars921%
- 3 stars170%
- 2 stars30%
- 1 star220%
Praise vs complaints
Phrases our text analysis found in 2,500 written reviews
- Praise3,81299%
- Complaints231%
Topic share
How often each topic comes up in the written reviews
- Staff & attitude1,17031%
- Speed & response1,08828%
- Quality & results67218%
- Would recommend47612%
- Price & value2366%
- Communication1474%
- Honesty & trust461%
What customers talk about
We read 2,500 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Five stars for their friendly and professional service.”
“Cam and CJ are wonderful individuals and made everything very quick and easy!”
“Amazing service from Jaquan and Will, fast, friendly and efficient!”
“I would highly recommend them for Removing unwanted items from your home.”
“But I cannot recommend that anyone pay $250 to move an item that many municipal trash services would do for free or for a fraction of the cost.”
“Jared and Will were great, fast cleanup great price.”
“…ridiculous and I emailed corporate and they told me they absolutely over charged me!…”
“James and Bobby were great and proficient in explaining everything to ensure I understood everything!”
“It’s not every day you come across people who genuinely care about helping others.”
“…t 85% instantly ( or in any time frame ) without outting yourself as dishonest and clearly one to take advantage of someone’s ignorance.…”
People customers mention
- James 73 reviews
- Jamari 70 reviews
- Bobby 69 reviews
- Jamarcus 66 reviews
- Shane 66 reviews
- Jared 60 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Photos
Customer reviews
5.0 ★★★★★ 9,703 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Felicia Paige
Review from Google · view on GoogleBobby and Kam were fast and efficient
FWC NORFOLK
Review from Google · view on GoogleCam and CJ are wonderful individuals and made everything very quick and easy!
Mary Malley1 reviewTotal number of Google reviews Mary has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleDeshaun was amazing. Super helpful and fast service.
Alisia Jamerson10 reviewsTotal number of Google reviews Alisia has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleAZ and Cam were wonderful !Definitely recommend!
Martha O'Gorman6 reviewsTotal number of Google reviews Martha has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleJamarcus and Will helped me out so much. A fast efficient job saved me hours of frustration. Five stars for their friendly and professional service. I highly recommend 800 Got Junk when you need a job done fast and with perfect precision.
Olaes Family6 reviewsTotal number of Google reviews Olaes has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleCam & CJ were amazing.
Doris FergusonLocal Guide · 30 reviewsTotal number of Google reviews Doris has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleJaquan, Cameron , really appreciate the pickup, very. nice service!!!
Alisa Best5 reviewsTotal number of Google reviews Alisa has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleAmazing service from Jaquan and Will, fast, friendly and efficient!
James Johnson1 reviewTotal number of Google reviews James has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleCasey and James were quick fast and efficient
Business details
- Phone: (757) 800-0190
- Website: 1800gotjunk.com
- Service area: Norfolk, VA