Google reviewers rate 1-Tom-Plumber 4.9 out of 5 based on 650 reviews, noting the owner responds to 98% of feedback. Customers frequently praise the company for prompt arrival times, clear communication, and fair pricing for services like drain unclogging, leak repairs, and valve replacements. However, some low-star reviews highlight instances where technicians failed to resolve issues, left messes, or did not provide accurate estimates before beginning work.
Google rating: 4.9 out of 5 from 650 reviews (96% five-star).
Reviews on this page: 650 Google reviews (549 with written comments, 8 with photos).
Owner responses: the business replied to 98% of reviews.
Most recent review: November 3, 2026.
Service: Plumber serving Columbus, Ohio.
Data from Google, last updated November 9, 2026.
Star ratings
650 Google reviews we collected
4.9of 5
5 stars62796%
4 stars81%
3 stars10%
2 stars51%
1 star91%
Praise vs complaints
Phrases our text analysis found in 549 written reviews
98%praise
Praise1,10698%
Complaints202%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude29326%
Speed & response26023%
Quality & results20919%
Would recommend14113%
Price & value11110%
Communication777%
Honesty & trust353%
What customers talk about
We read 549 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Marquez was very professional and knowledgeable and eager to help in a very efficient manner.”
“I called—as a new customer—and a plumber was at my door within an hour.”
“There was a delay for install; however, that was driven by the supplier delivering toilets in multiple shipments to the company.”
“Great service, and some great free advice on some thing I could fix myself, didn’t try”
“1-Tom-Plumber definitely deserves 5 stars, and I will be using their services again if needed.”
“Will never use them again and I would warn you to ask for some type of quote upfront.”
“I did not shop it around further, partly because water is not something you can wait on, but the number was reasonable enough.”
“A bit pricey but so are most of the (particularly afterhours) repair companies.”
“She came in explained everything she was going to do and did it to perfection.”
“…m start to finish—extremely kind, incredibly helpful, and completely upfront about managing expectations regarding pricing and timing.…”
People customers mention
Dan15 reviews
Brindy15 reviews
Blake15 reviews
Tyler12 reviews
Tony11 reviews
Plumbing11 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Incredible service. We had an issue in the morning and I called them and they were there before noon to help and get the problem fixed. Very diligent and got the job quickly and cleanly. Highly recommend!
Response from the owner · a year ago
Hi Santino, thanks a ton for your awesome review! We're so glad we could help with your issue promptly and get everything fixed before noon. It's great to hear that you found our service diligent and clean. Your recommendation means a lot to us!
A
Ann Badger7 reviewsiTotal number of Google reviews Ann has written across all businesses on Google Maps, not just this one.
All I can say is good things. I received the lowest estimate from this company out of 3 others who came to assess the situation. Dan was completely professional And friendly. It only took him and his assistant a short part of the day . And this was in a very weird placement in a condominium. I’m very grateful
Services: Plumbing pipe repair
Response from the owner · 5 days ago
Hi Ann, thank you for sharing your positive experience! We're pleased to hear that Dan and his assistant provided professional and efficient service, especially in a challenging location. Your feedback about our competitive pricing is greatly appreciated. We're grateful for your support and look forward to serving you again in the future!
C
Cassady Gee1 reviewiTotal number of Google reviews Cassady has written across all businesses on Google Maps, not just this one.
Very good and efficient. Stacy is very good at what she does! I would recommend.
Services: Service not listed
Response from the owner · a week ago
Hi Cassady, thank you for your kind words! We're pleased to hear that you found our team to be efficient and that they did a great job. Your feedback is greatly appreciated!
K
Kimberly Sparks3 reviewsiTotal number of Google reviews Kimberly has written across all businesses on Google Maps, not just this one.
Thanks for the review and the business! Glad we were able to get the clog out of your drain for you. Please keep us in mind if you have any plumbing needs in the future.
T
Tammy MillsLocal Guide · 27 reviewsiTotal number of Google reviews Tammy has written across all businesses on Google Maps, not just this one.
Stacy was absolutely amazing!!! She came in explained everything she was going to do and did it to perfection. She was a very kind young lady. Good job Stacy!!!
Price assessment: Reasonable price
Price: $1–200
Services: Drain cleaning
Response from the owner · 2 weeks ago
Hi Tammy, thank you for sharing your experience! It's fantastic to hear that Stacy provided such exceptional service and made a positive impression. We appreciate your kind words and will be sure to pass along your compliments to her. Looking forward to serving you again!
P
Poinvil Christy5 reviewsiTotal number of Google reviews Poinvil has written across all businesses on Google Maps, not just this one.
Stacy has been exceptional. She takes her time and knows what she is doing!
Price assessment: Reasonable price
Response from the owner · 2 weeks ago
Hi Poinvil Christy, thank you for sharing your experience! It's fantastic to hear that Stacy provided you with such exceptional service. We appreciate your feedback and look forward to serving you again!
D
Diane walter6 reviewsiTotal number of Google reviews Diane has written across all businesses on Google Maps, not just this one.
Exceptional service and fast! Marquez was very professional and knowledgeable and eager to help in a very efficient manner.
I will definitely call again if I need any plumbing repairs!
Hi Scott, thank you for sharing your positive experience! We're happy to hear that Jc and Marquez provided excellent service. Your feedback is greatly appreciated!
M
Mike PLocal Guide · 19 reviewsiTotal number of Google reviews Mike has written across all businesses on Google Maps, not just this one.
Great service, and some great free advice on some thing I could fix myself, didn’t try
To upsell me, just knocked out the job, would use again
Price assessment: Great price
Price: $200–400
Services: Toilet repair
Response from the owner · a month ago
Hi Mike, thank you for sharing your experience! It's fantastic to hear that you appreciated the service and the helpful advice. We're glad you felt comfortable with our approach and look forward to assisting you again in the future.
I
Ilene Kunin14 reviewsiTotal number of Google reviews Ilene has written across all businesses on Google Maps, not just this one.
I had an unexpected water leak. I called—as a new customer—and a plumber was at my door within an hour. The leak was resolved. I am very appreciative of the response from the beginning to the end.
Response from the owner · a year ago
Hi Ilene, thank you so much for your kind words! We're glad we could quickly address your unexpected water leak and get everything resolved for you. It's great to hear that you appreciated our prompt response and service. If you ever need us again, don't hesitate to call.
