Tomás GD2 reviewsTotal number of Google reviews Tomás has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGreat service
1A Soft & Hard Computers & TV Repair
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%94+51.3Reliability 24%92+22.3Value 14%100+14.1Replies to reviews 7%100+7.1Experts Score= 95Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.95SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#8 of 50 computer repair servicesPosition by Experts Score among all companies we track in this category. · better than 86%
4.9 ★★★★★ 353 Google reviews · 18 photos
97%five-star reviews
5.00★last 12 monthsAverage stars on reviews from the last 12 months only.
0.8%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
98%reviews answered by the owner
Oct 2026latest review
1A Soft & Hard Computers & TV Repair at a glance
Customers frequently praise the technician's technical knowledge, quick turnaround times, and clear communication regarding repairs for computers, TVs, and other electronics. Many note fair pricing and the absence of diagnostic fees, with the owner actively responding to the vast majority of reviews. However, a small number of low-star reviews criticize unresponsiveness, including ignored phone calls and allegations of extended repair delays without adequate updates.
- Google rating: 4.9 out of 5 from 353 reviews (97% five-star).
- Reviews on this page: 353 Google reviews (305 with written comments, 12 with photos).
- Owner responses: the business replied to 98% of reviews.
- Most recent review: October 14, 2026.
- Service: Computer Repair Service serving Pharr, Texas.
Data from Google, last updated October 25, 2026.
Score profile vs other computer repair services
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: reliability.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.1A Soft & Hard Computers & TV Repair: 94/100 on this factor. Category median: 91.A
94
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.1A Soft & Hard Computers & TV Repair: 92/100 on this factor. Category median: 86.A
92
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.1A Soft & Hard Computers & TV Repair: 100/100 on this factor. Category median: 99.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.1A Soft & Hard Computers & TV Repair: 100/100 on this factor. Category median: 98.A
100
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.1A Soft & Hard Computers & TV Repair: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.1A Soft & Hard Computers & TV Repair: 100/100 on this factor. Category median: 85.A
100
Bar = this company · dark tick = category median.
Star ratings
353 Google reviews we collected
- 5 stars34497%
- 4 stars31%
- 3 stars10%
- 2 stars00%
- 1 star51%
Praise vs complaints
Phrases our text analysis found in 305 written reviews
- Praise63999%
- Complaints41%
Topic share
How often each topic comes up in the written reviews
- Staff & attitude14422%
- Would recommend13221%
- Quality & results11618%
- Speed & response10216%
- Price & value8313%
- Honesty & trust366%
- Communication305%
What customers talk about
We read 305 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Thank You Anibal for the professionalism and the quick turn around time in which you got it done.”
“Great Job and would recommend him to anyone who is has tried everything and haven’t been helped.”
“Very satisfied with such delicate work, no damage to my screen, exceptional work n welcoming atmosphere.”
“My laptop was not working properly and they saved all my files and restored it.”
“So when I spoke to Anibal he was able to quickly take my laptop and diagnose it.”
“The pricing was fair, and you can tell the tech really knows what they’re doing.”
“Anibal is extremely professional, talented, and honest.”
“They fixed my computer and explained everything clearly.”
People customers mention
- Anibal 40 reviews
- Ota 4 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
Janie3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Very satisfied with such delicate work, no damage to my screen, exceptional work n welcoming atmosphere. Thank u
Juan6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
I needed someone to take care of my computer needs and Mr. Anibal Otano met those needs. I highly recommend him. He is very knowledgeable and very professional! He does quick return on repairs. I am very happy and satisfied with the work he did. Thank you Anibal from your customer Tony!
IvanLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
I tried sending my laptop back to DELL since I bought it and they returned it saying they couldn’t repair it. So I had to keep my brand new messed up laptop. I would later take it to repair shops and they never knew what the issue was and or what could be done. So when I spoke to Anibal he was able to quickly take…
Julian6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Anibal was very professional, kind, and knowledgeable, replaced all my LEDs to my 75” TCL. Definitely would recommend Anibal to anyone needing TV repairs!
Arminda3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
“Great computer repair service! They were professional, fast, and very helpful. They fixed my computer and explained everything clearly. I highly recommend them!”
Douglas5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
He came to my home helped me diagnose the problem and didn't charge me. Great guy, highly recommend!
Photos
Customer reviews
4.9 ★★★★★ 353 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Alex Lopez1 reviewTotal number of Google reviews Alex has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleExperience was great and excellent customer service.
Edgar Campos6 reviewsTotal number of Google reviews Edgar has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleReliable service.
Janie Buentello3 reviewsTotal number of Google reviews Janie has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleVery satisfied with such delicate work, no damage to my screen, exceptional work n welcoming atmosphere. Thank u
Juan García6 reviewsTotal number of Google reviews Juan has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleI needed someone to take care of my computer needs and Mr. Anibal Otano met those needs. I highly recommend him. He is very knowledgeable and very professional! He does quick return on repairs. I am very happy and satisfied with the work he did. Thank you Anibal from your customer Tony!
Maria G Cantu1 reviewTotal number of Google reviews Maria has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleExcellent job.!!
Response from the owner · a month ago
Ms Maria, thank you so much for your excellent review & rating !. It has been our pleasure to assist you. Always at your service ! 1A Soft & Hard Computers & TV Repair
Ivan AcostaLocal Guide · 16 reviewsTotal number of Google reviews Ivan has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleI tried sending my laptop back to DELL since I bought it and they returned it saying they couldn’t repair it. So I had to keep my brand new messed up laptop. I would later take it to repair shops and they never knew what the issue was and or what could be done. So when I spoke to Anibal he was able to quickly take my laptop and diagnose it. He took little to no time to repair it as well. It ended up being my keyboard and was able to repair it in no time. Thank You Anibal for the professionalism and the quick turn around time in which you got it done. Great Job and would recommend him to anyone who is has tried everything and haven’t been helped. He will surely make it right and will fix what many other can’t and won’t.
Response from the owner · a month ago
Ivan, thank you so much for your excellent review & rating !. It has been our pleasure to assist you. Always at your service ! 1A Soft & Hard Computers & TV Repair
Julian Moreno6 reviewsTotal number of Google reviews Julian has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleAnibal was very professional, kind, and knowledgeable, replaced all my LEDs to my 75” TCL. Definitely would recommend Anibal to anyone needing TV repairs!
Response from the owner · a month ago
Julian, thank you so much for your excellent review & rating !. It has been our pleasure to assist you. Always at your service ! 1A Soft & Hard Computers & TV Repair
Arminda Cheatham3 reviewsTotal number of Google reviews Arminda has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google“Great computer repair service! They were professional, fast, and very helpful. They fixed my computer and explained everything clearly. I highly recommend them!”
Response from the owner · a month ago
Ms Arminda, thank you so much for your excellent review & rating !. It has been our pleasure to assist you. Always at your service ! 1A Soft & Hard Computers & TV Repair
Douglas Haugen5 reviewsTotal number of Google reviews Douglas has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleHe came to my home helped me diagnose the problem and didn't charge me. Great guy, highly recommend!
Response from the owner · a month ago
Thank you so much for your excellent review & rating !. Always at your service ! 1A Soft & Hard Computers & TV Repair
Business details
- Phone: (956) 581-4798
- Website: otecno.com
- Service area: Pharr, TX