Customers frequently praise 1st Call Plumbing & AC for rapid response times, professional communication, and clear explanations of repairs. Services range from leak detection and drain unclogging to water heater installation and AC maintenance. However, several low-star reviews criticize high diagnostic fees and cost estimates, with some customers noting that prices for simple fixes or camera inspections were significantly higher than expected.
Google rating: 4.9 out of 5 from 2,126 reviews (95% five-star).
Reviews on this page: 2,126 Google reviews (1,724 with written comments, 29 with photos).
Owner responses: the business replied to 92% of reviews.
Most recent review: November 10, 2026.
Service: Water Heater Installation Service serving San Antonio, Texas.
Data from Google, last updated November 11, 2026.
Star ratings
2,126 Google reviews we collected
4.9of 5
5 stars2,02395%
4 stars553%
3 stars80%
2 stars60%
1 star342%
Praise vs complaints
Phrases our text analysis found in 1,724 written reviews
99%praise
Praise3,90299%
Complaints561%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude1,08527%
Speed & response87622%
Quality & results64716%
Would recommend40310%
Communication38410%
Price & value38110%
Honesty & trust1825%
What customers talk about
We read 1,724 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“The people are friendly and professional at every stage and in the end my problem is resolved quickly and correctly!”
“They told me what they thought the problem was, gave me the estimate without being rude or pushy, and took care of my clogged drain quickly.”
“But when there master plummer came out to my house and I told him that the water was coming out slow.”
“Fixed the issue and was gone in less than one hour!”
“60 for a new water heater last year that is now not working.”
“We highly recommend their services and will call on 1st call first thing in the future!”
“I told him we paid 1st call 650 he then told me 1st Call Plumbing is notorious for taking advantage of customers and over charging NEVER AGAIN !”
“Jake and Fred did a phenomenal job unclogging our bathroom sink and explaining the issue to us.”
“We will continue to use their services since they have always performed quality work within a reasonable timeframe.”
“I don’t mind paying a fair price for services, I do mind however, being overcharged for services.”
“We had a leak under the slab and to be honest, I called one of those plumbers who have the catchy Ads at first.”
“😂😂 🤔 shady!”
People customers mention
Chris36 reviews
Josh35 reviews
Heating33 reviews
Ryan32 reviews
David27 reviews
Oscar27 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
We had a leak under the slab and to be honest, I called one of those plumbers who have the catchy Ads at first. When they tried to sell us everything under the moon with no real urgency on the major LEAK we had pouring out the side of our house and then quoting us an entire house repipe for $45k, we knew we needed a second opinion. 1st Call was recommended to me and honestly they should always be your FIRST call (that’s the slogan you outta remember.) Wade came out and you instantly felt his honest nature, not to mention his confidence and knowledge. His priority was where it needed to be and when they left, we had no doubt on who we were going with. They completed a reroute of our hot water line AND cleaned up in FOUR-ish hours. 1st Call will be our first call when any plumbing issues happen again. Thank you so much for helping us.
Team arrived within 30 minutes! Super nice professional guys!! Fixed the issue and was gone in less than one hour!! Highly recommend!!!
Price assessment: Reasonable price
Price: $200–400
Services: Plumbing pipe repair
Response from the owner · a day ago
Thank you so much Mark for the great review and the recommendation! We're glad our team was able to get there quickly and get the issue resolved for you. We'll be sure to pass along your kind words to the guys!
Tracy York4 reviewsiTotal number of Google reviews Tracy has written across all businesses on Google Maps, not just this one.
I am so happy to have found 1st Call! It is so conforting to be able to trust the diagnosis and the work being done. The people are friendly and professional at every stage and in the end my problem is resolved quickly and correctly! Great company! Customer for life!
Price assessment: Reasonable price
Price: $2,000+
Services: Service not listed
Response from the owner · a day ago
Thank you so much Tracy for the wonderful review! Knowing you feel confident in our recommendations and can trust the work we do means a lot to us. We're so glad we were able to get everything resolved for you and look forward to being your plumbing company for years to come!
Karen Milliren7 reviewsiTotal number of Google reviews Karen has written across all businesses on Google Maps, not just this one.
Ryan and Jason were exceptional in replacing my garbage disposal and getting my sink back to normal again. I will always use 1st Call Plumbing going forward. I’m very happy with this company and their service.
Price assessment: Reasonable price
Services: Garbage disposal installation
Response from the owner · 3 days ago
Thank you so much Karen - we’re super happy to hear! We appreciate you taking the time to share and we thank you for your business!
Vernel Newnam3 reviewsiTotal number of Google reviews Vernel has written across all businesses on Google Maps, not just this one.
Jake and Fred did a phenomenal job unclogging our bathroom sink and explaining the issue to us. We highly recommend their services and will call on 1st call first thing in the future!
Price assessment: Reasonable price
Price: $200–400
Services: Cleaning, Service not listed
Response from the owner · a week ago
Thank you Mikayla for the kind review! We're glad Jake and Fred were able to get your sink unclogged and explain what was going on. We appreciate your recommendation and look forward to helping you again should the need arise!
Jane De Leon7 reviewsiTotal number of Google reviews Jane has written across all businesses on Google Maps, not just this one.
Great service w Greg Enriquez very professional explained how and why problem existed and how he can fix it
Price assessment: Overpriced
Price: $200–400
Services: Shower installation, Faucet repair
Response from the owner · a week ago
Thank you Jane for the kind review! We’re glad Greg took the time to explain what was going on and walk you through the solution. We’ll be sure to pass along your comments to him - we appreciate your business!
Natalie Hightower2 reviewsiTotal number of Google reviews Natalie has written across all businesses on Google Maps, not just this one.
I was so surprised they were able to work me in on the day I called. The gentlemen who showed up were so nice and straightforward. They told me what they thought the problem was, gave me the estimate without being rude or pushy, and took care of my clogged drain quickly. Mr Wade Cameron was great!! Highly recommended!!
Price assessment: Reasonable price
Price: $200–400
Services: Drain cleaning
Response from the owner · a week ago
Thank you so much Natalie for sharing your experience! We’re glad we could get Wade out to you same day and get your drain cleared quickly. We believe in being upfront with our pricing and giving our customers options without the pressure. We’ll be sure to share your kind words with Wade!
kimberly IsonLocal Guide · 10 reviewsiTotal number of Google reviews kimberly has written across all businesses on Google Maps, not just this one.
Nate and Fred were the most professional, kindest, and knowledgeable than any service professional I've ever dealt with. They even made me laugh during a bad situation. I will call you and refer you whenever it's needed. Thank you 1st Call!!!
Price assessment: Reasonable price
Price: $200–400
Services: Toilet repair
Response from the owner · 2 weeks ago
We’re so happy to hear Nate and Fred made such a positive impression! We love hearing that they could make a stressful situation a little easier and even bring some laughter along the way. We’ll be sure to share your kind words with them. Thank you for trusting 1st Call Plumbing & AC and for recommending us to others!
V Vic5 reviewsiTotal number of Google reviews V has written across all businesses on Google Maps, not just this one.
We received a SAWS leak notification and we noticed water on side of the house. Wade and Tim came to our house quickly and were diligent and professional in locating the leak coming from our foundation. Their experience helped them identify the problem and resolved it efficiently. We truly appreciate their excellent work and highly recommend their plumbing service!
Thank you so much for taking the time to share your experience! We know finding a leak near your foundation can be stressful, but we’re glad Wade and Tim were able to find the problem and get it taken care of in a timely manner. We’ll be sure to share your comments with them. We appreciate your trust in our team and your recommendation of 1st Call Plumbing & AC!
