1st Choice Plumbing, Heating & Air Solutions at a glance
Google reviewers rate the company 4.9 out of 5 based on 1998 reviews, with the owner responding to 97% of them. Customers frequently highlight punctual arrival, thorough inspections, clear communication regarding pricing, and professional handling of HVAC, plumbing, and heating services. Recurring positive themes include detailed explanations of repairs and transparent estimates. However, some low-star reviews criticize billing discrepancies, incomplete repairs, and poor follow-up communication regarding scheduled appointments.
Google rating: 4.9 out of 5 from 1,998 reviews (95% five-star).
Reviews on this page: 1,998 Google reviews (1,698 with written comments, 25 with photos).
Owner responses: the business replied to 97% of reviews.
Most recent review: October 24, 2026.
Service: Water Heater Installation Service serving Fort Worth, Texas.
Data from Google, last updated October 26, 2026.
Photos
Customer reviews
4.9
★★★★★
1,998 reviews on Google
5★1,903
4★25
3★7
2★7
1★56
Reviews from Google, shown as published (original wording, unedited).
TC
Todd CarverLocal Guide · 13 reviews
★★★★★
Robby was very profession and very knowledgeable. He came in and did a thorough examination of our heating system to get us prepared for the winter season.
Positive: Value
Services: Heating system repair
Response from the owner · 3 years ago
Thank you Todd for taking extra time to leave 1st Choice and our technician, Vinny a 5 star review. We would appreciate referrals as well and we promise to take care of all that you send our way. We hope you have a wonderful holiday season and thanks for being our customer. Your 1st Choice family.
Daniel did a great job checking my AC unit and provided great feedback and recommendations.
Price assessment: Reasonable price
Price: $1–200
Services: Repair HVAC
Response from the owner · 4 days ago
Thank you, Julius, for your kind words! We're glad to hear that Daniel provided you with excellent service and valuable feedback during your AC unit check. We appreciate your support of 1st Choice Plumbing, Heating & Air Solutions LLC!
CJ helped me detect a leak in my bathroom. Saved me thousands of dollars.
Price assessment: Great price
Price: $600–800
Services: Plumbing leak detection
Response from the owner · 4 days ago
Thank you, Bruce, for your kind words! We're glad to hear that CJ was able to help you detect the leak and save you money. Your satisfaction means a lot to us at 1st Choice Plumbing, Heating & Air Solutions LLC.
1st Choice Air is amazing! Robby came out and offered awesome service. He did a full inspection and maintenance on my HVAC system and explained the results and presented many solutions at different price points. This is definitely the company you want if you have HVAC issues. I always get great service. Highly, highly recommended!
Updated 9/13
Kellen came out and did an awesome job, he was very thorough and knowledgeable. He took the time to unblock a massive stoppage in one of the pipes in my bathroom that was causing my unit to leak water. He gave me excellent recommendations and laid out a great roadmap to help resolve my issue. Highly recommended and I appreciate him coming out on a Saturday morning to help.
Updated 8/4/26
CJ came out to do a free drain inspection and he did an awesome job! Answered all my questions and was able to educate me on a few things. I really appreciate the professionalism and attention to detail! Even offered to drain my water heater same day which was huge relieve to make sure it was clean and operating properly.
Updated 10/21/26
Daniel Conchas came out to do a routine heating tuneup/inspection and he did a great job! Checked everything and made sure my system is ready to go for the winter. Awesome experience!
Price assessment: Great price
Price: $1–200
Services: Service not listed
Services: Cleaning, HVAC system maintenance, HVAC system repair, A/C system vent cleaning
Response from the owner · 3 years ago
Thank you so much T. Rock, we greatly appreciate you as well. Have a wonderful weekend. Your 1st Choice family.
Daniel from First Choice Plumbing was Amazing. He explained everything to me and our family. Great Service tech. Thats why we Love this Company. Great Service.
Response from the owner · 6 days ago
Thank you so much for your kind words, Margaret! We're thrilled to hear that Daniel provided amazing service and took the time to explain everything to you and your family. We appreciate your support for 1st Choice Plumbing, Heating & Air Solutions LLC!
Brandon was absolutely amazing! Having been through months of issues and multiple technicians (within 1st Choice) unable to locate our unit’s source of short, HE DID! And within a short amount of time as well! Thank you again, Brandon. :)
Price assessment: Great price
Price: $1–200
Services: Thermostat repair, Repair HVAC
Response from the owner · 6 days ago
Thank you, Jasmine, for your wonderful review! We're thrilled to hear that Brandon was able to resolve your unit's issue efficiently. Your satisfaction means a lot to us at 1st Choice Plumbing, Heating & Air Solutions LLC!
Thank you, Jana, for your kind words! We're glad to hear you had a positive experience with our service and communication at 1st Choice Plumbing, Heating & Air Solutions. Your feedback means a lot to us!
Diara Clayborn went above and beyond in his service. First, he arrived a little earlier than he said he would which was great! Asked to see where all the HVAC equipment was so he could get started quickly on our Winter Maintenance. Was very polite, thorough, knowledgeable and professional. We’d make him our permanent Tech if that was possible! Highly recommend Diara and 1st Choice Plumbing, Heating & Air Solutions.
Price assessment: Reasonable price
Services: Service not listed
Response from the owner · a week ago
Thank you, Brenda, for your wonderful review! We're thrilled to hear that Diara provided you with exceptional service during your Winter Maintenance. Your recommendation means a lot to us at 1st Choice Plumbing, Heating & Air Solutions.
Wow, thanks Damian! We're glad we could help. Whether it’s seasonal HVAC maintenance or a last-minute plumbing issue, 1st Choice Plumbing, Heating & Air Solutions is proud to serve families across Fort Worth, Dallas, and the surrounding neighborhoods with honest, high-quality service.
