Customers frequently praise the company for punctuality, efficient handling of furniture, and clear communication during local and long-distance moves. Recurring themes include the crew's professionalism, careful treatment of items, and the absence of hidden fees in many instances. However, low-star reviews report issues with undisclosed charges, damaged or missing belongings, and perceived unprofessionalism, though the owner has replied to only one percent of the 728 reviews contributing to a 4.9 rating.
Google rating: 4.9 out of 5 from 728 reviews (97% five-star).
Reviews on this page: 728 Google reviews (497 with written comments, 3 with photos).
Owner responses: the business replied to 1% of reviews.
Most recent review: November 6, 2026.
Service: Mover serving Jacksonville, Florida.
Data from Google, last updated November 13, 2026.
Star ratings
728 Google reviews we collected
4.9of 5
5 stars70697%
4 stars61%
3 stars51%
2 stars51%
1 star61%
Praise vs complaints
Phrases our text analysis found in 497 written reviews
97%praise
Praise84397%
Complaints293%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude23026%
Speed & response17420%
Quality & results17120%
Would recommend15518%
Price & value698%
Honesty & trust394%
Communication344%
What customers talk about
We read 497 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Sean and Brandon were extremely nice, professional and quick.”
“My experience with Brandon was extremely unprofessional and unreliable.”
“They were fast, efficient, professional, and extremely careful with all of our precious belongings.”
“I just unpacked myself since Brandon had no idea and was super slow.”
“Not only did they do an amazing job, the professionalism, energy, and interaction was top notch.”
“My furniture was damaged and nothing has been done after a week has passed.”
“I highly recommend them to anyone looking for reliable, hardworking movers who genuinely care about their customers and their belongings.”
“If you need a reputable moving company you can trust to honor its commitments, I strongly recommend looking elsewhere.”
“Their prices are very affordable, they worked hard, and we truly appreciate their service.”
“Sort by "lowest reviews" to see the common truths - underperform, overpriced.”
“If you’re looking for reliable, hardworking, and professional movers, Y’ALL NEED TO BOOK THEM ASAP!”
“I would NEVER trust these guys with a cash payment, so just add 10% onto whatever they tell you since you don't want to risk them claiming they were n…”
“They were communicative through the entire process and made a normally stressful situation enjoyable.”
People customers mention
Sean74 reviews
Brandon49 reviews
Tommy23 reviews
Jerome15 reviews
James11 reviews
Akeem11 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Called 1st coast express for a last minute appointment to unpack furniture and fire pit that were in crates. They were able to accommodate me the same day. They not only unboxed but setup my firepit. They cleaned up and took away all packaging including the crates.
I will definitely use this company again, Brandon and Sean were awesome!
Sunflower3 reviewsiTotal number of Google reviews Sunflower has written across all businesses on Google Maps, not just this one.
Sean and Brandon were extremely nice, professional and quick. They didn’t waste time packing/loading up items
, even items that I unexpected needed packed. Highly recommend.
AW
Price assessment: Great price
Price: $1–500
Services: Senior moving
Zach K9 reviewsiTotal number of Google reviews Zach has written across all businesses on Google Maps, not just this one.
Brandon and Tommy took amazing care of us! They handled our belongings gently and went above and beyond to put everything together before they left. This was a loooong day and they maintained the positive vibes, even though I KNOW they were tired! I’m beyond grateful!! 😌
Price assessment: Reasonable price
Services: In-state moving
Joe Emond1 reviewiTotal number of Google reviews Joe has written across all businesses on Google Maps, not just this one.
Thank you to Brandon, Sean, Trey, Zy. If it wasn’t for them we never would have been able to complete this move. Not only did they do an amazing job, the professionalism, energy, and interaction was top notch. The care they took with our items was pristine. Thank you gentlemen you all crushed!!!!
Price assessment: Reasonable price
Price: $2,000–2,500
Services: Small furniture moving, Oversized-item moving
Andrew PowellLocal Guide · 25 reviewsiTotal number of Google reviews Andrew has written across all businesses on Google Maps, not just this one.
Brandon, Trey, and Zy were quick and efficient. I had a third floor move with more things than I know what to do with. They did an absolutely fantastic job getting my home moved with care. I would 100% hire them again, requesting these fellas specifically. Thank you so much!
Walt Leavy1 reviewiTotal number of Google reviews Walt has written across all businesses on Google Maps, not just this one.
Brandon and Sean were awesome to work with! they did our move in record time.And assembled our beds and moved more than 100 boxes for us. Highly recommend this team!
Services: Small furniture moving, Interstate moving, Furniture assembly, Furniture storage
Tanya Monique1 reviewiTotal number of Google reviews Tanya has written across all businesses on Google Maps, not just this one.
Brandon and Antonio provided outstanding customer service from start to finish! They were fast, efficient, professional, and extremely careful with all of our precious belongings. Even while moving our things in the rain, they made sure everything stayed completely dry and protected!
They handled everything with great care, set up our furniture efficiently, and completed the entire move without any unnecessary delays. Their hard work, attention to detail, and professionalism made the entire moving experience smooth and stress-free.
If I ever have to move again, I would most definitely choose 1st Coast Express Movers and personally request Brandon and Antonio! I highly recommend them to anyone looking for reliable, hardworking movers who genuinely care about their customers and their belongings.
Thank you, Brandon and Antonio, for an amazing moving experience! ⭐⭐⭐⭐⭐
Chris Belly1 reviewiTotal number of Google reviews Chris has written across all businesses on Google Maps, not just this one.
Brandon and Sean did an AMAZING job helping us move our furniture from Port St. Lucie to Palm Bay! They came all the way from Jacksonville and went above and beyond. They moved our furniture, mounted two TVs, and took care of the assembly service. They started at 12 PM and finished around 6:45 PM.
Their prices are very affordable, they worked hard, and we truly appreciate their service. If you’re looking for reliable, hardworking, and professional movers, Y’ALL NEED TO BOOK THEM ASAP! 🙌🏽
Thank you, Brandon and Sean, for making our move so much easier. We couldn’t be happier with the service!
10/10 Highly recommended! You won’t regret it! 🏡📦👏🏽
