Window cleaning service · Pflugerville, TX · reviewed since 2018
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%94+55.2Reliability 26%91+23.7Value 15%100+15.2Experts Score= 94Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.94SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#82 of 127 window cleaning servicesiPosition by Experts Score among all companies we track in this category. · better than 36%
5.0★★★★★169 Google reviews · 24 photos
99%five-star reviews
4.91★last 12 monthsiAverage stars on reviews from the last 12 months only.
1.4%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate 3 Lee’s Surface Cleaners five stars based on 169 reviews, with the owner responding to 99% of feedback. Customers frequently praise the company for punctuality, clear communication, and reasonable pricing across services like window cleaning, gutter maintenance, power washing, and fence staining. Recurring themes highlight professional conduct, detailed work, and same-day availability. The only negative feedback involved a complaint about rude phone interactions and a report of missed appointments despite online bookings.
Google rating: 5.0 out of 5 from 169 reviews (99% five-star).
Reviews on this page: 169 Google reviews (152 with written comments, 13 with photos).
Owner responses: the business replied to 99% of reviews.
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: reliability.
3 Lee’s Surface CleanersWindow Cleaning Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.3 Lee’s Surface Cleaners: 94/100 on this factor. Category median: 97.A
94
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.3 Lee’s Surface Cleaners: 91/100 on this factor. Category median: 97.A
91
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.3 Lee’s Surface Cleaners: 100/100 on this factor. Category median: 99.A
100
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.3 Lee’s Surface Cleaners: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.3 Lee’s Surface Cleaners: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 85.–
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Bar = this company · dark tick = category median.
Star ratings
169 Google reviews we collected
5.0of 5
5 stars16799%
4 stars00%
3 stars00%
2 stars00%
1 star21%
Praise vs complaints
Phrases our text analysis found in 152 written reviews
99%praise
Praise38699%
Complaints21%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price330%
Reasonable770%
Overpriced00%
Not sure00%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude9023%
Quality & results8823%
Speed & response6918%
Would recommend5614%
Price & value5013%
Communication236%
Honesty & trust123%
What customers talk about
We read 152 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“He was prompt to respond, had availability the next day, gave us a surprisingly fair quote, and was very friendly and professional.”
“We had such a great experience that we’ve booked him to clean our windows, too.”
“Needed our gutters cleaned same-day and 3 Lee's came through — they were here within a day, arrived right on time, and were professional from start to finish.”
“We definitely will use 3 Lees’ services again, and recommend them.”
“Their work is always completed meticulously, on time and at very reasonable rate.”
“Customer service was top notch, quick and communicative, friendly and fairly priced.”
“Ken runs a great operation and is honest, forthcoming, and flexible.”
People customers mention
Kenny20 reviews
Ken5 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired 3 Lee’s Surface Cleaners for 5 kinds of job. Pick one to see what they paid and said.
Lucia6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 days ago★★★★★
Ken helped us today with replacing a lightbulb that was located about 30ft high. He was prompt to respond, had availability the next day, gave us a surprisingly fair quote, and was very friendly and professional.
We had such a great experience that we’ve booked him to clean our windows, too.
I love finding contractors you can trust!
Jani4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 days ago★★★★★
The device is exceptional and we keep having 3 Lee's window cleaner back year after year....not to mention they also hang our Christmas lights on the house each year. Always professional😀
Reasonable price
CaryLocal Guide · 17 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Great service and attention detail. We have used 3 Lee's for serval years for multiple services and we continue to be impressed with the quality of work and timeliness. Highly recommend Ken and his team
Great priceInterior & exterior window cleaningPower/pressure washingGutter cleaning
Dávid11 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Needed our gutters cleaned same-day and 3 Lee's came through — they were here within a day, arrived right on time, and were professional from start to finish. Highly recommend this company.
Ryan2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Absolutely best for roof/gutter service. Customer service was top notch, quick and communicative, friendly and fairly priced. Ken runs a great operation and is honest, forthcoming, and flexible.
Reached out for a quote inquiry, and within 24hrs the job was completed. 10/10 recommend.
Alyson7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
3 Lee's was a great choice for my window cleaning. I was impressed with their communication, professionalism and quality of the cleaning. Their pricing also beat out their competitors.
Ken helped us today with replacing a lightbulb that was located about 30ft high. He was prompt to respond, had availability the next day, gave us a surprisingly fair quote, and was very friendly and professional.
We had such a great experience that we’ve booked him to clean our windows, too.
I love finding contractors you can trust!
Response from the owner · 5 days ago
Thank you so much, Lucia! A light 30 feet up is no problem for our team, and we're glad we could get out to you the next day with a fair quote. We can't wait to make your windows sparkle too!
3 Lee's Surface Cleaners is locally owned in Round Rock, serving Austin, Round Rock & nearby areas with:
✨ Window cleaning
🍂 Gutter cleaning
💦 Power washing
☀️ Solar panel cleaning
🎄 Holiday lighting installation
Trust is everything to us, and we appreciate you!
📞 (512) 695-9784
🌐 3leescleaners.com
Respectfully,
The 3 Lee's Team
Jani Abe4 reviewsiTotal number of Google reviews Jani has written across all businesses on Google Maps, not just this one.
The device is exceptional and we keep having 3 Lee's window cleaner back year after year....not to mention they also hang our Christmas lights on the house each year. Always professional😀
Price assessment: Reasonable price
Response from the owner · 5 days ago
Jani,
Thank you so much! It means a lot that you keep bringing 3 Lee's back year after year for your window cleaning, and that you trust us with your Christmas light installation every holiday season too. Our locally owned Round Rock crew takes pride in being professional on every visit, from streak-free windows to holiday lights that make your home shine. We're already looking forward to this year's holiday lighting. Thanks for being a loyal customer here in the Austin area! Book anytime at 3leescleaners.com or (512) 695-9784.
Karen Fransen1 reviewiTotal number of Google reviews Karen has written across all businesses on Google Maps, not just this one.
Hi Karen,
Thank you! We're so glad you love how everything turned out. Making Austin and Round Rock homes shine is what our locally owned crew does best, whether it's window cleaning, gutter cleaning, power washing, solar panel cleaning, or holiday lighting installation. Thanks for trusting 3 Lee's Surface Cleaners, and we'll see you next time!
Respectfully,
The 3 Lee's Team
Anne Freeman13 reviewsiTotal number of Google reviews Anne has written across all businesses on Google Maps, not just this one.
Hi Anne,
Thank you so much for the 5-star review! We're glad you were happy with your service from 3 Lee's Surface Cleaners. Our locally owned team in Round Rock takes pride in professional window cleaning, gutter cleaning, power washing, solar panel cleaning, and holiday lighting installation across Austin, Round Rock, and nearby. We'd love to help again anytime!
Respectfully,
The 3 Lee's Team
Cary BrzezinskiLocal Guide · 17 reviewsiTotal number of Google reviews Cary has written across all businesses on Google Maps, not just this one.
Great service and attention detail. We have used 3 Lee's for serval years for multiple services and we continue to be impressed with the quality of work and timeliness. Highly recommend Ken and his team
Thank you so much, Cary! We're grateful you've trusted 3 Lee's Surface Cleaners with multiple services over the years, and we're glad our attention to detail shows. Loyal customers like you are what keep our local team going here in Round Rock and Austin. We look forward to your next visit!
Respectfully,
The 3 Lee's Team
Dávid Volosinovszki11 reviewsiTotal number of Google reviews Dávid has written across all businesses on Google Maps, not just this one.
Needed our gutters cleaned same-day and 3 Lee's came through — they were here within a day, arrived right on time, and were professional from start to finish. Highly recommend this company.
Response from the owner · 2 weeks ago
Hello David,
Thank you so much for the 5 -star review! We’re glad our crew could get out to you within a day for your gutter cleaning, show up on time, and keep things professional. Fast, reliable gutter cleaning is what we aim for on every home in Round Rock and the Austin area. We appreciate your recommendation and look forward to helping your gutters, windows, or any other exterior cleaning needs next time.
Respectfully,
The 3 Lee’s Team
Ryan Autry2 reviewsiTotal number of Google reviews Ryan has written across all businesses on Google Maps, not just this one.
Absolutely best for roof/gutter service. Customer service was top notch, quick and communicative, friendly and fairly priced. Ken runs a great operation and is honest, forthcoming, and flexible.
Reached out for a quote inquiry, and within 24hrs the job was completed. 10/10 recommend.
Response from the owner · a month ago
Hi Ryan,
Thank you so much for the 10/10 review! We’re thrilled you had such a great experience with our roof and gutter service.
Ken and the team take pride in being honest, transparent, and flexible — exactly the kind of gutter company you want when you need fast, fairly priced work. We’re glad the quote-to-completion turnaround (under 24 hours) lived up to what you needed!
If you or anyone you know needs gutter cleaning, gutter repair, or gutter guard installation, we’re here and ready to help again.
Thanks again for recommending us. We truly appreciate it!
Alyson Friesen7 reviewsiTotal number of Google reviews Alyson has written across all businesses on Google Maps, not just this one.
3 Lee's was a great choice for my window cleaning. I was impressed with their communication, professionalism and quality of the cleaning. Their pricing also beat out their competitors.
Price assessment: Reasonable price
Services: Window washing
Response from the owner · a month ago
Thank you so much for choosing 3 Lee’s Window Cleaning!
We’re thrilled you found us a great choice for your window cleaning. Our team works hard to deliver clear communication, professional service, and high-quality window cleaning that leaves your glass spotless.
We’re also glad our competitive pricing beat other window cleaning companies. For affordable, professional residential window cleaning you can count on, 3 Lee’s is here whenever you need us again.
We truly appreciate your kind words and your business!
Kirk MeadeLocal Guide · 12 reviewsiTotal number of Google reviews Kirk has written across all businesses on Google Maps, not just this one.
Company was on time and communicated arrival and departure. Used their service that was suggested by our local homeowners group. The work was good..
Thank
Price assessment: Reasonable price
Services: Service not listed
Response from the owner · a month ago
Hi Kirk — thank you so much for the 5-star review! We’re glad we were on time and kept you in the loop on arrival and departure. It means a lot that the local homeowners group pointed you our way, and we’re happy the work lived up to that recommendation. We’d love to help again whenever you need us. Thanks for choosing 3 Lee’s Surface Cleaners!
Deena Silverman3 reviewsiTotal number of Google reviews Deena has written across all businesses on Google Maps, not just this one.
Shout out to 3 Lees Surface Cleaners for doing an excellent job cleaning the inside and outside of my windows today.
He also cleaned the outside of the whole house. I told my husband he “gave it a bath”. 😆 I didn’t know cleaning it was a thing, so after 20 years, this service was sorely needed.
We definitely will use 3 Lees’ services again, and recommend them.
Price assessment: Reasonable price
Services: Interior & exterior window cleaning, Power/pressure washing, Service not listed
Response from the owner · a month ago
Hi Deena,
Thank you so much for the glowing review! We are thrilled to hear that you’re loving your crystal-clear windows and fresh home exterior.
Giving houses a well-deserved "bath" after 20 years is what we do best! Whether you need professional window cleaning (inside and out), gutter cleaning, or soft washing to lift years of buildup, our team at 3 Lees Surface Cleaners is always here to make your home shine.
We truly appreciate your recommendation and look forward to working with you again on your next exterior cleaning project!
