Jason Fan1 reviewTotal number of Google reviews Jason has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleJeff and Edwin were courteous and installed an elliptical machine for us very promptly!
360 Fitness Superstore
360 Fitness Superstore at a glance
Google reviewers rate the store 4.9 out of 5 based on 228 reviews, noting that the owner responds to 57 percent of them. Customers frequently praise the knowledgeable staff for providing honest guidance, assisting with equipment selection, and offering prompt delivery and installation services for home gyms. However, some lower-rated reviews describe issues with product quality control, delayed deliveries, and inaccurate inventory information, leading to frustration during the purchase and setup process.
- Google rating: 4.9 out of 5 from 228 reviews (97% five-star).
- Reviews on this page: 228 Google reviews (153 with written comments, 4 with photos).
- Owner responses: the business replied to 57% of reviews.
- Most recent review: June 3, 2026.
- Service: Treadmill Repair Service serving San Jose, California.
Data from Google, last updated October 26, 2026.
Photos
Customer reviews
4.9
★★★★★228 reviews on Google
Reviews from Google, shown as published (original wording, unedited).
What customers talk about
We read 153 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Jeff and Edwin were courteous and installed an elliptical machine for us very promptly!”
“I highly recommend Top Fitness and Dylon for their competitive pricing, excellent service, and wide selection.”
“eliptical did not work and installer was not competent to fix it.”
“I’ll definitely keep Top Fitness on my list as a go-to source for future purchases.”
“…here are 25 different Precor bikes; I called and talked to Dylon; I explained that I wanted to buy my daughter the exact bike she uses at her gym; Dyl…”
“He was with a customer but immediately called me back and then assembled a new competing air bike I was considering so I could compare the two.”
“The store manager Reece was helpful in additional bike features, specifications, and competitive prices.”
“He was incredibly knowledgeable and honest throughout the entire process and continues to be there for me with support and pointers on how to maximize…”
People customers mention
- Mark 22 reviews
- Reece 17 reviews
- Cupertino 14 reviews
- Precor 12 reviews
- Dylon 10 reviews
- Rudy 7 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Team members customers mention
G1 reviewTotal number of Google reviews G has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleI cannot say enough amazing accolades about Dylon. I recently purchased a comprehensive home gym with his guidance. He was incredibly knowledgeable and honest throughout the entire process and continues to be there for me with support and pointers on how to maximize this investment in health and longevity. Thank you, Dylon!
Peter Moore3 reviewsTotal number of Google reviews Peter has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleDylan was great. He even helped me figure out how to install a pull up bar on my wall the best way. The store is also beautiful, large with lots of amazing choices but not too jam-packed.
Jim Shorin1 reviewTotal number of Google reviews Jim has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleMy experience buying a Cascade Air Bike with Dylon's assistance at Top Fitness was exceptional. He was with a customer but immediately called me back and then assembled a new competing air bike I was considering so I could compare the two. I came into the store to try both of them (he set them up side by side for easy comparison) and then shared a number of extremely helpful detailed insights based on past experience with the Cascade bike and also his assembly of both bikes. He definitely picked up considerations I would not have noticed in my comparison. Finally, he ordered the Cascade bike and it arrived a few weeks later exactly as promised. Separate from my purchase, it is clearly a great store with an abundance of quality equipment.
Family Morimoto1 reviewTotal number of Google reviews Family has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleDylan was so helpful and great in helping out with finding what we needed! Definitely would come back for future gym supplies.
E-rock11 reviewsTotal number of Google reviews E-rock has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGreat products great service. Dylan is the man!
Bob Vizza15 reviewsTotal number of Google reviews Bob has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleI just left the Top Fitness store in Cupertino, where I purchased a stationary bike from Dylon, the store’s general manager. Dylon was extremely helpful in guiding me through the selection process and ensuring I chose the right bike for my specific needs. He worked with me one-on-one to find a model that truly matched my requirements. While I was there, I took some time to look around and was impressed by the store’s comprehensive selection of fitness equipment. I’ll definitely keep Top Fitness on my list as a go-to source for future purchases. I highly recommend Top Fitness and Dylon for their competitive pricing, excellent service, and wide selection.
Response from the owner · 8 months ago
Thank you for the great review, Bob! We really appreciate your business and hope you enjoy your new bike!
Martha Schrader5 reviewsTotal number of Google reviews Martha has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleI wanted to buy my daughter an exercise bike for her birthday; she goes to the gym every day and uses the Precor Upright bike because it's so easily adjustable. I did some research online and found the Precor at Tot Fitness; there are 25 different Precor bikes; I called and talked to Dylon; I explained that I wanted to buy my daughter the exact bike she uses at her gym; Dylon suggested that she take a photo of the bike she uses; he gave me his personal cell phone number so she could send some photos directly to him. From the photos, Dillan knew exactly what Precor and what model! So this is the start of our journey! When you call Top Fitness, please ask for Dylon; he is the best salesperson I have ever had the pleasure of working with; he is smart, patient, always eager to help, always returns phone calls and texts promptly, offers new ideas or makes clarifications. I placed my order with Dylon; it was shipped directly to her home and set up for her in her spare room. My daughter is very happy which makes me even happier! This happy ending is due to Dylon, who was with me answering all my questions from start to finish; my daughter and I are very grateful, and I will recommend Dylon at Top Fitness to anyone looking for exercise equipment. Martha S.
Gavin Williams3 reviewsTotal number of Google reviews Gavin has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleI purchased a treadmill and a stepper here. Great store, great brands, great customer service, nice big, clean space - top notch in every way. I want to especially call out Dylon (Store Manager I believe) who not only helped me pick my machines and was very helpful with that ... but he also made a trip out to my house to help with a machine that wasn't perfectly setup by the delivery guys. He went above and beyond to make a house call that I don't even think would fall into his 'official duties' to make sure my machine was good to go. Can't recommend this store, and Dylon, highly enough!
Response from the owner · 8 months ago
Thank you for the great review, Gavin! We really appreciate your business and hope you enjoy your new equipment!
Justin Ornelas3 reviewsTotal number of Google reviews Justin has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleHave been coming to the store for many years and always love the customer service I receive here. They always have what I’m looking for and Dylon is the man!!
Response from the owner · a year ago
Thank you for the amazing review, Justin! We really appreciate your continued support and couldn't agree with you more, Dylon is the man!
Business details
- Address: 20610 Stevens Creek Blvd, Cupertino, CA 95014
- Phone: (408) 873-1100
- Website: 360fitnesssuperstore.com
- Service area: San Jose, CA