Google reviewers rate 360 Pet Medical 4.8 out of 5 based on 376 reviews, with the owner replying to 41% of them. Clients frequently praise the clinic for thorough examinations, compassionate care during emergencies or euthanasia, and clear communication regarding treatment plans. Services include routine wellness checks, dental procedures, and water therapy. However, some low-star reviews criticize high medication markups, billing disputes, and a lack of transparency in scheduling or diagnostic processes.
Google rating: 4.8 out of 5 from 376 reviews (92% five-star).
Reviews on this page: 376 Google reviews (305 with written comments, 20 with photos).
Owner responses: the business replied to 41% of reviews.
Most recent review: November 1, 2026.
Service: Pet Boarding Facility serving Bozeman, Montana.
Data from Google, last updated November 3, 2026.
Star ratings
376 Google reviews we collected
4.8of 5
5 stars34592%
4 stars154%
3 stars31%
2 stars31%
1 star103%
Praise vs complaints
Phrases our text analysis found in 305 written reviews
96%praise
Praise36096%
Complaints164%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude17446%
Quality & results4813%
Speed & response4311%
Would recommend4211%
Honesty & trust308%
Communication226%
Price & value175%
What customers talk about
We read 305 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“She is intelligent, warm, caring, funny, kind, patient, friendly - I could continue with superlatives, but you get the picture!”
“Kenyon was incredibly thorough and identified issues with our little pup we were not aware of.”
“I loved the doc there who worked on my ex-dog but this horrible experience in billing ruined any positive experience.”
“…ting the area and my dog had an emergency - not only did they see him right away but treated him gave us meds enough to get hope scheduled him for a…”
“She moved very slow and was very patient!”
“Attached photos and videos should be proof enough of the 5 stars!”
“Definitely stay away if you need them to diagnose the problem.”
“Detailed, honest, and explains things in a nontechnical way we can understand.”
“She took plenty of time to explain everything and answer our questions about the condition and treatment of our elderly cat.”
“The cost was incredibley reasonable and their care was exemplary!”
“What a rip off.”
People customers mention
Stafford29 reviews
Kenyon25 reviews
Ruth12 reviews
Dawn6 reviews
Vet6 reviews
Odenbeck5 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
This is seriously the best vet. I always feel so good when I’m there and when I leave. They take the best care of our fur babies. Chris Kenyon is amazing!! And all the front desk gals are so awesome.
Price assessment: Reasonable price
Services: Large animals
Response from the owner · a week ago
We are chuffed to hear such wonderful feedback about your experience with us! Knowing that you feel great both during and after your visits truly means the world to our team. Providing the best possible care for Axel and Romona is at the heart of everything we do, and it is so rewarding to hear that it shows. We will be sure to pass along your kind words to our entire team — they will be so happy to know they are making a positive difference. We look forward to seeing you again soon!
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NE Lill8 reviewsiTotal number of Google reviews NE has written across all businesses on Google Maps, not just this one.
Dr Stafford is just all around stellar. She is intelligent, warm, caring, funny, kind, patient, friendly - I could continue with superlatives, but you get the picture! She took plenty of time to explain everything and answer our questions about the condition and treatment of our elderly cat. I hope she never retires!
Price assessment: Reasonable price
Response from the owner · a week ago
Thank you for taking the time to share such a wonderful review! We are so excited to hear about your experience with Dr. Stafford. Your kind words — intelligent, warm, caring, funny, kind, and patient — truly reflect the level of dedication she brings to every visit, and we are so proud to have her on our team.
Thank you for trusting us with Chika's care. We look forward to continuing to be there for her for many years to come!
H
Heather Gard9 reviewsiTotal number of Google reviews Heather has written across all businesses on Google Maps, not just this one.
Dr. Kenyon was incredibly thorough and identified issues with our little pup we were not aware of. You can tell she is 100% invested in your fur baby’s care!
Price assessment: Reasonable price
Response from the owner · 2 weeks ago
Thank you, Poppy, for that thoughtful review! We are blessed to have doctors like Dr. Kenyon, whose intelligence and skill match her caring!
D
donna benjamin7 reviewsiTotal number of Google reviews donna has written across all businesses on Google Maps, not just this one.
The doctors and staff at 360 are the best. I trust them with all of our animals. And for the ones we’ve had to say good bye to, they were amazing and compassionate and really helped soften the blow of losing a pet. I highly recommend them. My family loves them all!
Price assessment: Reasonable price
Services: Large animals
Response from the owner · Edited 2 weeks ago
Hi Lisa! We appreciate you and your family's continued trust in our team.
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Suzie M.3 reviewsiTotal number of Google reviews Suzie has written across all businesses on Google Maps, not just this one.
We brought in a dog that was new to us. They were very gentle and professional. Answered our many questions and helped us to decide the best way to move forward.
Price assessment: Reasonable price
Services: Service not listed
Response from the owner · 2 weeks ago
Thank you for taking the time to share your experience with us! We are happy to hear that the team's approach helped your new dog feel so welcome. Providing gentle, professional care and taking the time to answer your questions are things we truly value. We want every pet owner to feel confident and informed when it comes to their pet's well-being. We look forward to continuing to care for your newest family member!
E
Edie Pinkham10 reviewsiTotal number of Google reviews Edie has written across all businesses on Google Maps, not just this one.
Not very transparent with dental scheduling. Didn’t understand my concerns about scheduling. Feels very corporate.
Response from the owner · 3 weeks ago
Thank you for taking the time to provide feedback. We appreciate you sharing your experience with us, and we are sorry to hear we missed meeting your expectations. Transparency and truly listening to our clients' concerns are things we care deeply about, and we regret that this visit left you feeling unheard. We strive to make our clients feel genuinely supported rather than like just another appointment on the schedule. We would welcome the opportunity to better understand your concerns and work toward a more positive experience. Please do not hesitate to reach out to us directly at (406) 551-2360. We appreciate your trust in us and hope to have the chance to provide you with the level of care and communication you deserve.
A
Alexis S1 reviewiTotal number of Google reviews Alexis has written across all businesses on Google Maps, not just this one.
Our family is always grateful for the 360 team. They treat our precious fur babies as if they were their own family members. “Thank you” is all we have in words, but it does not do our gratitude justice.
Response from the owner · 3 weeks ago
...and we can't say "thank you" enough! We are beyond touched....
S
Susan Meyer15 reviewsiTotal number of Google reviews Susan has written across all businesses on Google Maps, not just this one.
