Diana Acosta-Bacon9 reviewsTotal number of Google reviews Diana has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleAmazing agency, always positive and high energy!
360x Events & Promotions
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%88+55.9Reliability 28%85+24Replies to reviews 8%64+5.3Experts Score= 85Not enough data for value; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.85SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#64 of 94 event plannersPosition by Experts Score among all companies we track in this category. · better than 32%
4.9 ★★★★★ 77 Google reviews · 24 photos
96%five-star reviews
4.87★last 12 monthsAverage stars on reviews from the last 12 months only.
2.1%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
69%reviews answered by the owner
Sep 2026latest review
360x Events & Promotions at a glance
Reviewers rate the agency 4.9 out of 5 based on 77 reviews, with owners responding to 69 percent of them. Customers frequently describe positive experiences with event staffing, highlighting punctuality, clear communication, and attentive leadership during breaks. Recurring themes include professional conduct and supportive team management. A common criticism found in low-star excerpts is unresponsive booking agents.
- Google rating: 4.9 out of 5 from 77 reviews (96% five-star).
- Reviews on this page: 77 Google reviews (57 with written comments, 11 with photos).
- Owner responses: the business replied to 69% of reviews.
- Most recent review: September 16, 2026.
- Service: Event Planner serving Las Vegas, Nevada.
Data from Google, last updated November 10, 2026.
Score profile vs other event planners
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: replies to reviews.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.360x Events & Promotions: 88/100 on this factor. Category median: 93.A
88
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.360x Events & Promotions: 85/100 on this factor. Category median: 96.A
85
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 98.–
–
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 96.–
–
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.360x Events & Promotions: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.360x Events & Promotions: 64/100 on this factor. Category median: 40.B
64
Bar = this company · dark tick = category median.
Star ratings
77 Google reviews we collected
- 5 stars7496%
- 4 stars11%
- 3 stars00%
- 2 stars11%
- 1 star11%
Praise vs complaints
Phrases our text analysis found in 57 written reviews
- Praise5198%
- Complaints12%
Topic share
How often each topic comes up in the written reviews
- Staff & attitude1835%
- Quality & results1427%
- Would recommend815%
- Honesty & trust48%
- Speed & response36%
- Communication36%
- Price & value24%
What customers talk about
We read 57 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“They were extremely professional throughout the entire process, and the overall experience was fantastic.”
“Thank you for an amazing experience in the heart of New York City.”
“I feel valued and appreciated and I recommend 360 as a leading Brand Ambassador and Field Agency!”
“Always efficient and reliable with high vibing experience takeaway!”
“Chris was wonderful always personable, always on time with breaks and made sure we was always accounted for !”
“They were very professional, communicative, and personable.”
“He made the experience so worth it.”
People customers mention
- Shanahan 3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
T3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Thank you for an amazing experience in the heart of New York City. I love working at Times Square.!!
Jessica5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★
Always a pleasure to work events with 360X. Kayla and Anissa are amazing and make it an awesome experience. See you all at the next one. ☺️
Vanessa4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★
Working with 360 has ben amazing! Having Kayla as a lead has been great. She is very caring about her team and helpful. I can't wait for many future events!
Brandon3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★
I have had a wonderful experience working with 360X. Gayle is thorough and communicates clearly. CC and Anissa are fantastic on site. Thomas was great as a lead. Checked in on the team frequently, endured we were all covered. I have referred many colleagues to work with them.
Morgan4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★
Great first time working with 360x! Lawrence and Aaron were fantastic team leads.
Mikael4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★
360x was an absolute pleasure to work with. They were extremely professional throughout the entire process, and the overall experience was fantastic. Highly recommend!” PS always request to be on Thomas Shanahan’s team he’s the best!!!
Photos
Customer reviews
4.9 ★★★★★ 77 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Team members customers mention
T “T_ Beau” Beau3 reviewsTotal number of Google reviews T has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleThank you for an amazing experience in the heart of New York City. I love working at Times Square.!!
L MLocal Guide · 363 reviewsTotal number of Google reviews L has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleUnresponsive booking agents.
Lily Dominguez1 reviewTotal number of Google reviews Lily has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleNice working with Kayla.
Response from the owner · a year ago
Thank you for the five star review Lilly we are grateful to have you as part of our team!
Jessica Singer5 reviewsTotal number of Google reviews Jessica has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleAlways a pleasure to work events with 360X. Kayla and Anissa are amazing and make it an awesome experience. See you all at the next one. ☺️
Response from the owner · 8 months ago
Thank you for sharing the positive feedback - and for being simply amazing to work with!
Vanessa Smith4 reviewsTotal number of Google reviews Vanessa has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleWorking with 360 has ben amazing! Having Kayla as a lead has been great. She is very caring about her team and helpful. I can't wait for many future events!
Response from the owner · 8 months ago
It takes a team to make each event successful. Thank you for sharing the positive feedback - and for being simply amazing to work with!
Brandon Fernandez3 reviewsTotal number of Google reviews Brandon has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleI have had a wonderful experience working with 360X. Gayle is thorough and communicates clearly. CC and Anissa are fantastic on site. Thomas was great as a lead. Checked in on the team frequently, endured we were all covered. I have referred many colleagues to work with them.
Response from the owner · 8 months ago
We are so lucky to have you on our team! Thank you so kindly for the awesome 5-Star Review! YAY!!!
Morgan Haberfield4 reviewsTotal number of Google reviews Morgan has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGreat first time working with 360x! Lawrence and Aaron were fantastic team leads.
Response from the owner · 8 months ago
We are so lucky to have you on our team! Thank you so kindly for the awesome 5-Star Review!
Karoline Phetsavan5 reviewsTotal number of Google reviews Karoline has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleRobert was fantastic with great energy!
Response from the owner · 8 months ago
We are so lucky to have you on our team! Thank you so kindly for the awesome 5-Star Review!
Mikael Tano4 reviewsTotal number of Google reviews Mikael has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google360x was an absolute pleasure to work with. They were extremely professional throughout the entire process, and the overall experience was fantastic. Highly recommend!” PS always request to be on Thomas Shanahan’s team he’s the best!!!
Response from the owner · 8 months ago
We are so lucky to have you on our team! Thank you so kindly for the awesome 5-Star Review!
Business details
- Address: 3225 McLeod Dr Ste 100, Las Vegas, NV 89121
- Phone: (702) 508-6000
- Website: 360x.agency
- Service area: Las Vegas, NV