Analyzing 10,145,19610.1M ReviewsFor 28,73628.7K Experts
Customers frequently praise the punctuality, professional communication, and reasonable pricing of services such as brake, alternator, and battery replacements. The mobile nature of the business is often highlighted for its convenience, allowing repairs to be completed at the customer's location without towing. However, low-star reviews indicate a pattern of dissatisfaction regarding unreturned calls for scheduling and perceived rudeness or defensiveness during billing discussions.
Data from Google, last updated November 11, 2026.
70 Google reviews we collected
Phrases our text analysis found in 68 written reviews
How often each topic comes up in the written reviews
We read 68 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“…ied not to charge me for the repair (I did pay him for his time) Highly recommend…”
“He did an excellent job at a fair price and was very courteous!”
“The estimate was reasonable, he was friendly and professional the entire time, and he showed up right when he said he would.”
“Shelley did a phenomenal Job working on my vehicle, diagnosing the problem and quickly getting the job done.”
“Finding someone new we could actually trust—who would give a fair, honest estimate—was important to us.”
“Mr Shelly will be my go to as a trusted hand on my cars!”
“Great man, easy to work with and is true to his word!”
praise complaint · found by our text analysis, Google review wording unchanged.
4.9 ★★★★★ 70 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Mr Shelly was referred by someone from work and it was the best!!! Great man, easy to work with and is true to his word!!!! Mr Shelly will be my go to as a trusted hand on my cars! Thank you Mr Shelly!!!! When it comes to cars, I wanted someone I could trust and he came through!
Amazing working with Shelly (sorry if I mis-spelled his name) was great to work with.
We recently moved to the area and for years had a trusted mechanic we always used back where we used to live. Finding someone new we could actually trust—who would give a fair, honest estimate—was important to us. 3A Mobile Mechanic came out to our house to replace the brakes on my son’s Acura. The estimate was reasonable, he was friendly and professional the entire time, and he showed up right when he said he would. He left no mess and did the work competently. The Acura drives noticeably better now. We’ll be using him for all future repairs on our cars. Highly recommend.
Great response and time Mr. Shelly diagnosed my problem took me to get part and had me up running no time very friendly person with great prices go to 3a mobile mechanic for your car repair.
If you’re looking for a mechanic. You’ve found one. Reliable , quality , safe , trustworthy , affordable. Some people just have a good energy about themselves and you know you in good hands. This is one of those companies.
Mr. Shelley did a phenomenal Job working on my vehicle, diagnosing the problem and quickly getting the job done. He has reasonable prices for what it cost to get the Job done and I appreciate the conversation while working and I thank him for his service in the United States Army. I Highly recommend his services.
Had the worst experience ever with Shelly (I think that’s his name). He was more concerned about an estimated invoice than performing work on the car to get it running again. Got defensive, rude, and did not allow me to speak when I questioned this. He then got upset and said he would just put the car back together without a repair and leave since I am implying that he was trying to rip off my elderly parent. Simply the poorest customer service ever!!!
Thank you for taking the time to share your experience. First, I want to acknowledge that the automotive repair industry can be difficult to navigate. Unfortunately, there are dishonest individuals in this field, and I understand why customers may be cautious when faced with unexpected repairs.That said, I believe your review is missing some important context regarding what occurred during this service call. When you initially contacted me, you informed me that you had received a diagnoses from another source, indicating a failed alternator or failed starter. Because of the conflicting information, I explained that a proper diagnostic inspection would be necessary to determine the actual cause of the problem. To help expedite the repair if either prior diagnosis proved correct, I arrived prepared with both parts so that the vehicle could potentially be repaired during the same visit. Since you were unable to be present and your father was handling the vehicle, I took the time to explain the process to you over the phone. After performing a full diagnostic and running multiple tests, I determined that the vehicle had both a failed starter and a failing battery. I then contacted you to explain my findings and the reasoning behind my recommendations.I understood your concerns and spent additional time explaining the starter issues and battery issues in this particular situation. During that conversation, you expressed concerns that I was attempting to take advantage of your father. Despite those accusations, I continued to explain the diagnostic results and answer your questions as thoroughly as possible.You then requested that I travel to another location several miles away to exchange the battery under warranty. While I understand the desire to utilize the warranty, I explained that I was unable to do so at that time because I had other scheduled customer appointments that I was committed to honoring. At that point, it became clear that we were unable to reach a level of trust necessary to move forward with the repair. Rather than argue or pressure anyone into a service they were uncomfortable with, I chose to reassemble the vehicle, end the appointment professionally, and charge absolutely nothing for my time, travel, or diagnostic work. I stand behind the diagnostic process that was performed and always strive to provide honest recommendations based on the condition of the vehicle. While I regret that we were unable to work together, I wish you and your father the very best and hope the vehicle was repaired successfully.
I definitely recommend for any automotive needs. He came to my house promptly to change my brakes and rotors. He did an excellent job at a fair price and was very courteous! So glad I found him!
Professional, prompt repairs done at a reasonable price. Would happily use again.
Absolutely amazing service. Showed up early, very accommodating, got my brakes replaced quickly. Highly recommend!
Analyzing 10,145,19610.1M ReviewsFor 28,73628.7K Experts