4 Paws Pet Hospital, A Thrive Pet Healthcare Partner
4.7★★★★★ · 556 Google reviews · 23 photos
Veterinarian · Albuquerque, NM
4 Paws Pet Hospital, A Thrive Pet Healthcare Partner at a glance
Google reviewers rate 4 Paws Pet Hospital 4.7 out of 5 based on 556 reviews, with the owner responding to 18% of them. Positive feedback highlights compassionate care, thorough examinations, and affordable pricing, particularly for dental procedures and emergency visits. However, recurring criticisms in lower-rated reviews include unexpected price increases, missed communication regarding medication refills, and concerns about diagnostic thoroughness in severe cases.
Google rating: 4.7 out of 5 from 556 reviews (87% five-star).
Reviews on this page: 556 Google reviews (392 with written comments, 15 with photos).
Owner responses: the business replied to 18% of reviews.
Most recent review: September 29, 2026.
Service: Veterinary Technician serving Albuquerque, New Mexico.
Data from Google, last updated October 25, 2026.
Photos
Customer reviews
4.7
★★★★★
556 reviews on Google
5★484
4★32
3★8
2★5
1★27
Reviews from Google, shown as published (original wording, unedited).
AL
Ashley Lopez14 reviews
★★★★★
I’ve been taking my dog for her monthly steroid shot to 4 paws for awhile now I take my dog into today to get her shot they raised the prices of the shot by over hundred dollars without even telling me it was already hard paying for it they where the best place I can find with the price they gave me but now I’m being forced to euthanize my dog because of the price went up without even telling me or trying to work with me thanks for nothing I would NEVER recommend this place to anyone they care more about MONEY then they do your animals
Price assessment: Overpriced
Response from the owner · 2 weeks ago
Hi Ashley, I was out of the hospital when this occurred and reviewed the situation after I returned. I also called you on October 6 and left a message because I wanted the opportunity to speak with you directly.
I understand why an unexpected increase in the cost of a recurring treatment would be upsetting, and we should have communicated the new price to you before the medication was administered. I apologize that did not happen.
As you mentioned, our previous price for this treatment was significantly lower than other options you had found. We have recently made pricing adjustments across the hospital to better reflect the actual cost of providing veterinary care and to keep the hospital sustainable long term. I understand that a substantial increase can still be difficult, particularly when it is unexpected.
Most importantly, I was concerned to read that the cost may affect your ability to continue your dog's care. I sincerely hope you are able to find an option that allows her treatment to continue, whether that is with us or another veterinary provider.
I remain available if you would like to discuss this directly.
Albert Escobedo, Practice Manager
505-821-0309
We had been taking our dogs here for years. After Dr. Engel left, it went completely downhill. They never call back for med refills, had cancelled and rescheduled my dog’s appointment 4 times because the doctor was out, and they are just completely unreliable. I am very disappointed. I did like Dr. Grey and think she’s a great vet but they seem disorganized at this clinic. I got my dog’s records sent to me and I am now taking him to a new vet. I’m very sad with what became of this office.
Response from the owner · a month ago
Hello Priscilla, thank you for bringing this to my attention. I'm sorry you've had to deal with our staffing issues, but our DVM is back. Unfortunately she was out for an extended period of time because of a cat bite and we had to reschedule many appointments. I understand how frustrating that was for you and the others. We also short staffed at our front desk so that has been an issue getting back to people. We are currently hiring for more help on that end. Thank you for appreciating Dr. Gray, she is great indeed. We are under new management and have been rebuilding for the last 5 months. We will get there. I would love to chat with you to see if there's anything I can do at this point, but I'm not sure which dog you were trying to schedule or if I have the right contact. Please give me a call 505-821-0309. -Albert, practice manager.
I've been coming to this vet's office for years since my boxers were babies in 2013 and they were seeing all throughout their life until they died in 2021and 2024. First I saw Dr Robertson who was absolutely amazing she was so compassionate and truly cared about the fur babies and us as fur baby parents. She left then I strated seeing Dr Kulage also was very compassionate just amazing the care and and kindness she showed I absolutely love her! Also no longer there I brought my cat in last Thursday he is sick and dying. The vet we saw (DR. JUDI KRAUSKOPH) she was the most uncompassionate and rude vet I ever met she handled him roughly didn't even talk to him she wasn't careful with him he's a 15 year old cat who is sick and dying she yanked him up by his front legs as did the "Office manager/Vet tech) Who had to make it clear that he " knew everything" because he's the "manager" and " former vet tech" yet he could even use the computer correctly they wanted to charge me over $1,000 to run tests and x rays we discussed some different options of what test and x rays were the most necessary because I could not afford that amount in some what of an emergency situation she let me know he's dying and going to pass soon so I asked for something to keep him comfortable knowing that I'm on a budget she slip in a $100 tube of .05 gram ointment hoping it would give him an appetite. Then she threw in a $70 bottle of gabapentin TABLETS qty of 30 which was so unnecessary 10 or 15 maybe but 30 I feel like it was a total cash grab being they couldn't even get the prices right to began with. when I picked up my baby the bill was over $500 it would have been nice for her to mention hey I'm going to charge you an extra $200 dollars for these medications TABLETS by the way knowing he's not EATING she could have gave something in liquid form however when your picking your baby and they tell you he's dying i did not think to ask about the meds because I was so distraught my fault BUT knowing I was on a budget common courtesy would have been to say something! I've never encountered this kind of rude uncompassionate Vet that literally just wanted money. This office used to be so nice and full of amazing people and now I don't know what happened but I definitely will not be going back. I'd suggest if you want care and compassion for your animal you don't go here either or at least do not see that vet. It's very disappointing. Shame on you people do better. At some point if you're so jaded at your job that you don't even love the animals anymore maybe you should find another job Absolutely disgusted by this care if you wanna call it that. On a positive note the lady at the front desk I believe her name is Sam she was so friendly and so kind and helpful.
Price assessment: Overpriced
Services: Service not listed
Response from the owner · a month ago
Hi Megan, I am sorry things went this way. Thank you, Orlando, for taking my call today and allowing me to try to help as much as possible. I apologize sincerely that I didn't know how this all ended and didn't intervene before you left. I understand your frustrations and will continue to try to improve our medicine and client experience as a team. I hope I was able to provide some relief today but please contact us at (505) 821-0309 if there is anything else I can do for you and Tiger. Patient care is our utmost priority and we didn't do our jobs to show it for you and your fur baby. We will do better. Thank you for bringing it to my attention. -Albert, Practice Manager
We were very pleased with Dr Grey's approach in treating Honey. Her pleasant, friendly and professional bedside manner as well as her care was superb. Also, the Tech who assisted Dr. Gray was friendly and pleasant as well as thorough. The other employees at Four Paws who we encountered were pleasant and helpful.
We appreciated Dr. Gray's thoroghness in Honey's examination. She provided us with information and guidance for us to use in her diagnosis of Honey's arthritis.
We would highly recommend Four Paws to other!
Response from the owner · 2 months ago
Thank you, Frederick! We are very happy to hear about your positive experience with our team and Dr. Gray. Your kind words about the care and thoroughness provided mean a great deal to us. We look forward to seeing you and Honey again!
I had a great experience with the team at 4 Paws. I took my very aggressive kitty Tessa in for an unplanned visit. Tech Stacy and Dr. Gray were fantastic despite her naughty nature and kept me well informed though the entire visit. Thankful to have such a skilled and compassionate team nearby!
Response from the owner · 2 months ago
Hi Alissa! Thanks for sharing! We're glad the team kept you informed and provided compassionate care during your unplanned visit, Tessa is in good hands. We appreciate your trust!
Everyone from the receptionist, the tech, and the vet were very friendly and courteous. The tech and vet were accommodating for my very scared and nervous pup, we'll continue to go to 4 Paws Pet Hospital for the foreseeable future.
Response from the owner · 3 months ago
Thank you, Matt, for the amazing compliments. We care immensely about you, your pup, and your experience with us. We are looking forward to seeing your little pup grow up with us!
My Maltese pup had to have a dental cleaning and extractions done and Dr. Gray was exceptional!
Not only is she very knowledgeable, but she was so compassionate. She made me feel At peace, knowing I left my puppy in her hands. Definitely an amazing doctor and highly recommend her. All of the text at the facility were very sweet and I was very impressed at the cleanliness and operations at 4paws!🐾🫶🏼
Price assessment: Great price
Services: Large animals
Response from the owner · 3 months ago
Hello Sarika, thank you for taking the time to give us a touching review. We're so glad you had a great experience here at 4 Paws. Thank you for recommending us!
