Google reviewers praise 858 Appliance Repair for prompt same-day service, fair pricing, and clear communication regarding diagnoses and repairs for washers, dryers, and refrigerators. However, low-star reviews cite instances of missed appointments, rude phone interactions, and significant price discrepancies between initial estimates and final bills. Some customers also reported dissatisfaction with billing practices for unfixed appliances or perceived overcharging for simple issues.
Google rating: 4.8 out of 5 from 202 reviews (93% five-star).
Reviews on this page: 202 Google reviews (188 with written comments, 4 with photos).
Owner responses: the business replied to 30% of reviews.
Most recent review: October 31, 2026.
Service: Washer Dryer Hookup Service serving San Diego, California.
Data from Google, last updated November 2, 2026.
Star ratings
202 Google reviews we collected
4.8of 5
5 stars18793%
4 stars21%
3 stars52%
2 stars10%
1 star73%
Praise vs complaints
Phrases our text analysis found in 188 written reviews
96%praise
Praise46196%
Complaints204%
Topic share
How often each topic comes up in the written reviews
7topics
Speed & response10722%
Staff & attitude10021%
Price & value7315%
Would recommend6714%
Honesty & trust4810%
Quality & results4710%
Communication398%
What customers talk about
We read 188 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Nick came out same day we called to check out our beloved 20 year old Kenmore Coldspot, which was not staying cool during our horrendous heat wave.”
“Never showed, I called.”
“They are incredibly affordable, professional and we highly recommend!”
“The guy who answered the phone was extremely rude and wouldn't give me an explanation of what was wrong with my GE Monogram refrigerator.”
“The technician diagnosed it, replaced 2 thermostats, and got it heating again — he quoted me a fair price for the work.”
“They didn't try to overcharge me or push for a replacement.”
“…will be calling back tomorrow and still paying the service fee, and I will recommend 858 and Gore to anyone in need of repair, and of course use them…”
“Their reliability, professionalism, and efficiency have been invaluable to my business, and I cannot recommend them highly enough.”
“Honest work, fair price, and he found the root cause instead of just fixing the symptom.”
“If you enjoy being SCAMMED out of $39 -- Give these guys a ring!”
“Very knowledgeable technician fix my washer fast price was great will be returning them and using them if something else comes up great job guys”
“Awful company.”
“…vent at the front of the house, found no air coming out at all, and explained the clogged 30+ ft vent run is what caused the thermostats to fail.…”
People customers mention
Edward15 reviews
Albert4 reviews
Gore3 reviews
Oscar3 reviews
Nick3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
We were referred by a friend who owns some properties in San Diego. Nick came out same day we called to check out our beloved 20 year old Kenmore Coldspot, which was not staying cool during our horrendous heat wave. He was quick, moved the fridge away from the wall, inspected all the usual stuff and said it's our door seal. We were so relieved. After the heatwave and humidity subsided, our fridge eventually got down to the proper temperature and we are thankfully back in business with our beloved Kenmore. They are incredibly affordable, professional and we highly recommend!
Response from the owner · a day ago
Bonnie, thank you so much for the kind words and for trusting a friend’s referral. We're glad Nick could come out the same day, diagnose the door seal issue, and that your Kenmore returned to the proper temperature once the heat and humidity subsided. We appreciate your recommendation and are happy to have provided affordable, professional service.
C
Cel1 reviewiTotal number of Google reviews Cel has written across all businesses on Google Maps, not just this one.
My LG gas dryer stopped heating. The technician diagnosed it, replaced 2 thermostats, and got it heating again — he quoted me a fair price for the work. What really impressed me: he didn't stop at the repair — he checked the vent at the front of the house, found no air coming out at all, and explained the clogged 30+ ft vent run is what caused the thermostats to fail. He even recommended a vent cleaning company that quoted me a fair flat rate. Honest work, fair price, and he found the root cause instead of just fixing the symptom. Highly recommend.
Services: Dryer repair
Response from the owner · a week ago
Cel, thank you for the wonderful review and for recommending us. We're glad our technician could not only repair your LG dryer by replacing the thermostats but also identify the clogged 30+ ft vent run that caused the problem. We pride ourselves on honest diagnostics and fair pricing, and we appreciate you noticing. Thanks again for taking the time to share your experience.
C
Coley Adams2 reviewsiTotal number of Google reviews Coley has written across all businesses on Google Maps, not just this one.
THE. BEST! Tyler and Kevin did the install in record time!! Definitely the fastest we’ve ever had anything get up and running. They were extremely helpful with explaining how the oven worked, and with answering the hundreds of questions we had about it. I would give over 5 stars if I could!! We hope everything runs so well that we won’t have to see them again, but of course we wouldn’t mind if they stopped by!!! Thank you all so much!! 100 out of 5 stars :) Give them a raise!!
Response from the owner · 3 weeks ago
Thank you so much for the amazing review, Coley! We are thrilled Tyler and Kevin exceeded your expectations with a fast, smooth install and clear explanations. We will be sure to pass your praise along to them. Enjoy your new oven and thanks again for the 100 out of 5 stars recommendation!
A
Amber Sliper4 reviewsiTotal number of Google reviews Amber has written across all businesses on Google Maps, not just this one.
Five stars all the way! I cannot recommend this company enough. They were extremely quick to respond and diagnose the problem with our refrigerator. What impressed me most was their honesty and personalized service. They genuinely wanted to help us and gave us advice based on what was best for our family—not what would make them the most money.
They explained that they could absolutely repair our refrigerator, but were honest enough to tell us that if it were their refrigerator, they would put the money toward a new one instead. It’s rare to find a company that is this trustworthy, responsive, and genuinely cares about its customers. I would recommend them to anyone and will absolutely use them again for any future appliance repairs!
Services: Refrigerator/freezer repair
Response from the owner · a month ago
Thank you so much for the wonderful review, Amber. We are glad our team could respond quickly and provide honest, family-focused advice during your refrigerator service. Hearing that our transparency and care made a difference means a lot to us. We appreciate your recommendation and look forward to helping you with any future appliance needs.
D
doug holter2 reviewsiTotal number of Google reviews doug has written across all businesses on Google Maps, not just this one.
Very knowledgeable technician fix my washer fast price was great will be returning them and using them if something else comes up great job guys
Price assessment: Great price
Services: Washing machine repair
Response from the owner · 2 months ago
Doug, thank you for the great review and for choosing us. We're glad our technician could fix your washer quickly and at a fair price. We appreciate your trust and your recommendation. We look forward to helping you again if anything else comes up.
N
Nancy Powers7 reviewsiTotal number of Google reviews Nancy has written across all businesses on Google Maps, not just this one.
I called and they said they could be out in an hour to trouble shoot my dryer. Nick arrived and check the electrical box and the dryer vent. Then found the heater element was broken. Quick fix and I am grateful.
Will call again if anything else goes out. Very pleased.
Price assessment: Reasonable price
Price: $300–350
Services: Dryer repair
Response from the owner · 2 months ago
Thank you so much for the great review, Nancy. We're glad Nick was able to arrive quickly and resolve the broken heating element — I’ll pass along your praise to him. We’re pleased the dryer is working again and appreciate you trusting us. Please call anytime if you need help in the future.
J
Julia Davenport1 reviewiTotal number of Google reviews Julia has written across all businesses on Google Maps, not just this one.
858 Appliance Repair saved the day! My washing machine broke mid-cycle. Within just a few hours, they sent Konstantin to diagnose and fix the problem (a broken drain pump). Everyone was friendly, helpful, and professional. I could not be more grateful for the speedy service they provided!
Price assessment: Reasonable price
Price: $250–300
Services: Washing machine repair
Response from the owner · 3 months ago
Thank you, Julia, for the wonderful review. We’re so glad Konstantin and the team could diagnose and replace the drain pump quickly and get your washer back in service the same day. Your kind words about our friendliness and professionalism mean a lot to us. Please call us anytime if you need appliance help in the future.
K
Karen Lew6 reviewsiTotal number of Google reviews Karen has written across all businesses on Google Maps, not just this one.
858 appliance repair was great! They came out the next day after I called and were able to get my dryer fixed quickly and at a great price. The service technician was friendly and efficient, he was in and out within 30 minutes. I will be calling them again if I need any help with appliance repair in the future.
Price assessment: Great price
Price: $250–300
Services: Dryer repair
Response from the owner · 4 months ago
Thank you, Karen! We’re glad we could get your dryer fixed quickly and at a great price and that our technician was friendly and efficient. We appreciate your trust and look forward to helping with any future appliance needs.
P
Praveen ChallaLocal Guide · 8 reviewsiTotal number of Google reviews Praveen has written across all businesses on Google Maps, not just this one.
Excellent experience with 858 Appliance Repair Service (Egor) in San Diego. After another company misdiagnosed my GE washer, these technicians used the proper GE diagnostic tools, quickly identified the bad control board, and fixed it correctly. Very knowledgeable, honest, and reasonably priced.
Price assessment: Reasonable price
Services: Washing machine repair
Response from the owner · 5 months ago
Thank you so much Mr.Challa for opportunity to service your home we truly appreciate your business.We are very happy we were able to resolve your washing machine problem.
F
flash kellishLocal Guide · 97 reviewsiTotal number of Google reviews flash has written across all businesses on Google Maps, not just this one.
I called a few places before calling here because my dryer had stopped heating. One place quoted $99 for just the service call, another came in at a whopping $129!
But I called 858 and they were only $39!
At that price, one might think that their service might be questionable considering what others are charging, but they sent a technician named "Gore" that came out the next day. He messaged when he was about 25 mins out. He arrived promptly and ran a diagnostic on my dryer. I guess I had gremlins because he said everything checked out. But the most amazing part was when he told me that because of this there was going to be no charge. I offered to give him something for his time, and he said to run the dryer and make sure it's working ok, and if there are any issues, then call him back and he'd be in the area tomorrow, and I could pay then.
I was shocked, what business does that these days?
I have since run the dryer a few times and it's just fine again, I still don't know why it stopped working, but oh well, I'll take it.
Needless to say I will be calling back tomorrow and still paying the service fee, and I will recommend 858 and Gore to anyone in need of repair, and of course use them for all future needs of mine!
Price assessment: Great price
Price: $1–50
Services: Dryer repair
Response from the owner · 5 months ago
Thank you, Flash, for the wonderful review and for trusting 858 Appliance Repair. We're glad Gore could arrive quickly, communicate his ETA, and provide an honest diagnostic; customer service and integrity are exactly what we aim for. We appreciate you offering to pay and for recommending us to others, and we look forward to helping with any future repair needs.
