901 Real Estate Services

Rented a small home in charming East Buntyn for 2 years and had a good experience with 901 throughout. Quick responses for maintenance issues, addressed concerns in a timely and professional manner. Friendly and responsive via text which was very convenient. Only concern was that they didn’t really address the black mold issues towards the end of my lease. We moved to another company with a bigger/newer home however I low key regret leaving 901 because this new property manager is terrible (Reedy & Co, stay away from them!) 901 is the best in Memphis!

• Property types: Houses

Lisa and her team are the best team hands downs!

• Property types: Houses, Apartments or condos

The best

RUNAWAY FROM THIS COMPANY! They deserve NEGATIVE STARS! I was lied to about the property manger doing a walk through before I moved in. 1. Walking in the door knob came off. 2. The stove and refrigerator supplied by them didn't work. 3. The Air Conditioning doesn't work. 4. The light in the Master Bedroom & Hallway didn't work. 5. Smoke detector hanging from the wall. 6. Dust and paint chips left EVERYWHERE! 7. NO SHOWER ROD to hang liner or curtains! I had to take pictures and videos of each maintenance request and some lady calls with her child screaming in the background while she's asking ignorant questions before she hasn't communicated with any of the 4 maintenance people they've sent here. They never answer the phone when they're supposed to be open. She calls me an hour before they close for a holiday weekend about me having to put up my own shower rod but says NOTHING ABOUT THIS AIR NOT WORKING IN 100 DEGREE WEATHER! KEEP THAT SAME ENERGY WHEN YALL CALL ME ABOUT THE RENT!

Excited for my new rental. Hayden was so helpful and professional. Great move in experience.

If I could give zero stars, I would. I recently moved to Memphis from Houston into River Crest Condos. Before moving in, I repeatedly asked the Asst. Property Manager if the place had been cleaned and if areas around the tubs in both the Master/Guest bedroom had been repaired (major crack/hole around one and missing sealant around the bottom of the tub and around the top of the other) and he (Hayden) claimed the carpet had been cleaned but anything else would need to be reported on the inspection report for repairs. On move in day, I was greeted with a filth apartment - metal corrosion/dirt on shower head in master, water damage to wood outside of shower, hole around tub in master, metal corrosion on several faucets, master toilet with bodily fluid that bubbled up once sprayed w/cleaner, and floors that were riddled with dirt as depicted in the picture with dirty water. The property manager, Lisa, reached out after my complaints and seemed to imply I should've reached out before hiring a cleaner. She even came by the house to look at things. She stated that work orders have been submitted yet it's almost been 2 months and not one single repair has been completed. In fact, I haven't heard anything from Lisa - not even after submitting documentation of the cleaning service I retained. My husband had to pull out the drill and fix obvious issues around the place. There was no Make Ready completed in this condo. And the fact that Lisa sat in my home and acted as if she was appalled by what she saw and yet, to date, has made no moves to get things repaired is beyond disrespectful and unprofessional. I'm not sure why I received such poor service, but the owner of this property needs to be aware. Guess that will be my next move because this property management company isn’t doing anything but collecting rent. They're lucky nothing rises to the level of breaking this lease but even then I'd probably sue for damages. I've included pictures of the issues and text messages because transparency with supportive evidence is key.

I really enjoyed my time living in Madison 19. I had good neighbors that were respectful. Anytime a maintenance issue arose, the service team at 901 was extremely responsive. From the beginning of my stay I was assisted by Lisa Griffis. She was very helpful and informative every step of the way. She would always make herself available to answer any questions that I may have. I recommend 901 real estate for anyone who's looking for quality rental property along with quality support. - Derrick C.

Assistant Property Manager Hayden Davis was more than helpful with my rental search. He took the initiative before we even met, to contact the owner of a pet-free property to find out whether my two cats might receive an exception. He responded to multiple text messages promptly and courteously. I am enthusiastic to rent the space he showed me, and already consider him a friend.

Love this company! They have been excellent since day one. Special shoutout to Hayden, who handled my process from start to finish. He is so nice, professional, and addressed every concern I had in a timely manner. He was also very fair and made sure I didn’t miss out on getting a unit, which I truly appreciated. They also do a great job with check-ins and making sure everything is okay, which really shows they care about their tenants. So far, any maintenance issue I’ve had has been handled quickly and efficiently. Great customer service all around — highly recommend!

I am in a brand new build and have had issues since day one. This property management team is the absolute worst when it comes to management and communication. When completing my walk through I had doors hanging by one hinge, my dishwasher brand new and leaked every where, my shower had muddy foot prints and construction dust everywhere. I was told that my place was having a professional wipe down prior to me moving in and that wasn't done. After I signed the lease I was advised that my unit and the one above me are long term rental and the two across the way are short term rental for people that are stay a minimum of 21 day. If I had know this I would have NOT sign the lease. Most every tenant has disobey the limited parking and assigned garbage can assignment. I was told no to be so upset about trash. I explained that mlgw assign us a trash can and the STR tenants should abide by that because I don't want to be pulling their trash to the curb or cleaning out a filthy can because they put loose raw food in it. I tried moving my can but that was ignored. We have had snow and ice. I reached out to have help because we can't safely get in and out of our secure parking or the side entrance of our apartment. When I reached out she asked me was the ice and snow preventing this, when I clearly stated that it was . So I had to send pictures to prove my point and like always I got ghosted. No response. This company also pushes their company of choice for rental insurance and I am glad I followed my right my and got my own because they don't cover your property and did everything not to pay out. If you are looking to be ghosted and gaslit then you are in the right place. For what we pay you would think that we would be treated with respect. When our lease is up we are out. I don't know how this company has so many good reviews. I wouldn't recommend this company to anyone. ***My response to theirs 2/3/2026 You have tried your best to make me look like a problematic tenant. You all stated that you all didn't manage those units just mines and that parking was important because you all charged additional. Yet the STR people ignored and this made it where I didn't have a place to park. But what the do I know ... All I know is when you are paying almost 1700$ per month this shouldn't have been an issue. If I was the one violating the lease agreement this wouldn't be going like this. But because I am the one being violated no one can do anything about it and I have to just suck it up. As far as the trash cans it was never a misunderstanding from my end because I was told exactly what can was my by the number that was assigned to us. Yet again because he didn't manage his STR people again I was talked less than too and asked why did I care about the trash can so much. I explained and yes he did finally after multiple complaints make it to community trash and had someone else to pick it up and pull it to the street. But this was well after he tried to make me feel bad about voicing my concerns. As far as my rental being professional clean is a lie. You all told me this was happening two days before my move in and have Hayden to come in and say he cleaned up is not professional. When his muddy foot prints were in the shower and construction dust was everywhere and if it was cleaned that wouldn't have come back in 2 days. Because I had it cleaned and it didn't come back . So quit lying. When I told you about all my maintenance issues you didn't believe even with pictures. So you can out to the property to make me out to be a liar. When you arrived you coldly spoke and act like my concerns where not valid. And lastly quit lying like you don't ghost me when I text because they are timestamp and I can show where I text and you didn't text back or waited days later to respond if you did respond. So just remember I have receipts showing and backing up my claims