Google reviewers rate A-1 Sewer & Drain Cleaning Service 4.9 out of 5 based on 251 reviews, with the owner responding to 75 percent of them. Customers frequently cite punctuality, clear communication, and reasonable pricing for services like drain unclogging and sewer repairs. While most praise the professionalism and speed of the technicians, some low-star reviews criticize the company for misidentifying leak locations and charging unexpected fees for weekend service calls.
Google rating: 4.9 out of 5 from 251 reviews (97% five-star).
Reviews on this page: 251 Google reviews (217 with written comments).
Owner responses: the business replied to 75% of reviews.
Most recent review: October 30, 2026.
Service: Roof Cleaning Company serving Waterloo, Iowa.
Data from Google, last updated November 2, 2026.
Star ratings
251 Google reviews we collected
4.9of 5
5 stars24397%
4 stars62%
3 stars00%
2 stars00%
1 star21%
Praise vs complaints
Phrases our text analysis found in 217 written reviews
98%praise
Praise49898%
Complaints82%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude12625%
Speed & response11823%
Quality & results7314%
Would recommend6813%
Price & value5110%
Communication4910%
Honesty & trust214%
What customers talk about
We read 217 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Miguel was very professional and honest he did a really good job , I would recommend them also they have affordable prices !”
“Great guy, explained everything to me and got the job done quickly!”
“Was running a little late but identified the problem quickly and fixed it in very timely manner.”
“I had sewer that’s was starting to back up and caused a horrible aroma in my home🤮!”
“It was a great experience, would recommend to anyone, Miguel was very professional, timely and understanding with my financial situation.”
“Miguel was very personable and completed the work in a timely fashion at a reasonable price.”
“No upselling, no unnecessary work, and no overcharging.”
“Easy to talk with and explained everything to us during the process.”
“Thank you A1 and Remy for your through service and integrity!”
People customers mention
Jeremy15 reviews
Chris11 reviews
Miguel7 reviews
Rapids3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Miguel was very professional and honest he did a really good job , I would recommend them also they have affordable prices !
Price assessment: Reasonable price
Response from the owner · 19 hours ago
Thanks for the great recommendation, Alonso! We're glad Miguel took great care of you with his honest, professional service and that you were pleased with our fair, affordable pricing. We truly appreciate your support!
— The A1 Sewer and Drain Team
R
Rob Baumann1 reviewiTotal number of Google reviews Rob has written across all businesses on Google Maps, not just this one.
Remy was fantastic! Professional but personable with a great attitude. Genuinely good dude!
Price assessment: Reasonable price
Response from the owner · 19 hours ago
Thanks for the fantastic review, Rob! We're glad Remy brought his great attitude and personable, professional service to the job while keeping pricing fair. We truly appreciate your support!
— The A1 Sewer and Drain Team
K
Karen Roberts7 reviewsiTotal number of Google reviews Karen has written across all businesses on Google Maps, not just this one.
Great guy, explained everything to me and got the job done quickly! Thank you!
Response from the owner · 19 hours ago
Thanks for the wonderful review, Karen! We're glad our technician was friendly, explained the process clearly, and resolved the issue quickly. We truly appreciate your support!
— The A1 Sewer and Drain Team
L
lloyd k2 reviewsiTotal number of Google reviews lloyd has written across all businesses on Google Maps, not just this one.
Was running a little late but identified the problem quickly and fixed it in very timely manner. Offered good suggestions to prevent a reoccurrence.
Price assessment: Reasonable price
Response from the owner · 19 hours ago
Thanks for the great review, Lloyd! We appreciate your patience with our arrival and are glad our technician resolved the issue quickly, offered helpful prevention advice, and provided fair pricing. Thank you for your support!
— The A1 Sewer and Drain Team
T
Terry LampeLocal Guide · 48 reviewsiTotal number of Google reviews Terry has written across all businesses on Google Maps, not just this one.
Thanks for the great feedback, Terry! We're glad our technician made such a polite and impressive impression. We truly appreciate your support!
— The A1 Sewer and Drain Team
R
Russell Smith4 reviewsiTotal number of Google reviews Russell has written across all businesses on Google Maps, not just this one.
Thanks for the great feedback, Russell! We're glad our technician provided friendly, knowledgeable service. We truly appreciate your support!
— The A1 Sewer and Drain Team
J
Jim Kacher2 reviewsiTotal number of Google reviews Jim has written across all businesses on Google Maps, not just this one.
Prompt on time, friendly and professional competent service , will call them again when needed.
Price assessment: Reasonable price
Response from the owner · 6 days ago
Thanks for the feedback, Jim! We're glad our team arrived promptly, delivered friendly, competent service at a fair price, and earned your future business. We always strive for a 5-star experience and are constantly looking to improve—if there’s anything specific we could have done even better, please feel free to reach out directly to let us know. We appreciate your support!
— The A1 Sewer and Drain Team
H
Heidi Baker3 reviewsiTotal number of Google reviews Heidi has written across all businesses on Google Maps, not just this one.
Miguel was very professional and polite. Explained what he needed to do and also informed me what the problem was that he found. Would highly recommend!!!!
Price assessment: Reasonable price
Response from the owner · 6 days ago
Thanks for the high recommendation, Kevin! We're glad Miguel provided polite, professional service, kept communication clear throughout the job, and delivered great work at a fair price. We truly appreciate your support!
— The A1 Sewer and Drain Team
K
Kalola Roby2 reviewsiTotal number of Google reviews Kalola has written across all businesses on Google Maps, not just this one.
Very professional and got the work done quickly. Really appreciate the great service.
Response from the owner · 6 days ago
Thanks for the great feedback, Kalola! We're glad our team delivered quick, professional service. We truly appreciate your support!
— The A1 Sewer and Drain Team
