Analyzing 10,634,67110.6M ReviewsFor 30,17630.2K Experts
Customers frequently praise the business for quick pickups, same-day cash payments, and professional communication, often noting that staff arrive promptly and handle difficult vehicle removals efficiently. However, low-star reviews highlight a pattern of pricing discrepancies where phone quotes differ from final offers, alongside complaints about missed appointments and unresponsive customer service. Despite these issues, the business maintains a 4.9 rating from 1395 reviews, with the owner replying to 80% of feedback.
Data from Google, last updated November 13, 2026.
1,395 Google reviews we collected
Phrases our text analysis found in 1,220 written reviews
How often each topic comes up in the written reviews
We read 1,220 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Thank you guys Monty was great quick and professional definitely recommend to every one you guys are the best 😊😊😊”
“Very unprofessional don’t recommend at all yet the owner is gonna claim I’m stealing”
“we had two business vehicles towed to the lot and demolished, was quick and easy, they gave us cash for the parts!”
“…them over the weekend to pick up my vehicle and sent the address they never showed up stopped answering after waiting two hours just to call me from d…”
“Thank you for coming out Monty was quick polite definitely recommend to family and friends”
“Sam was amazing and helped me get a great price and easy pickup definitely will be back with my other cars If needed thank you Sam!”
“They bait and switch you by giving you one price on the phone, showing up 3 hours late for their appointment with you, and then give you a completely…”
“Brandon did a great job helping me out with everything”
“Horrible company idk where these good reviews are coming from I called them over the weekend to pick up my vehicle and sent the address they never sho…”
“Amazing customer service came to my Aid and assistat 1 o’clock in the morning tremendous communication, outstanding performance.”
“The owner reached out and said he'd make things right but never fixed anything and ignored me.”
“I had my young daughter with me, no one to call, and honestly didn't know what I was going to do.”
“I pulled out my phone to start recording this shady operator and he said just kidding and gave me the money.”
praise complaint · found by our text analysis, Google review wording unchanged.
4.9 ★★★★★ 1,395 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Sam was amazing and helped me get a great price and easy pickup definitely will be back with my other cars If needed thank you Sam!
Great, great service! we had two business vehicles towed to the lot and demolished, was quick and easy, they gave us cash for the parts! would strongly recommend the service...
thank you
Mike and his team went above and beyond for us. He was fast and the best quote I received for my car and came to pick up the vehicle within a few hours. Highly recommend!!! Thanks again Mike.
thank you
Mike got me together paid me cash for my mercury same day pick up
Thank you for sharing your positive experience with A 1 Towing & Cash For Junk Cars! We're thrilled to hear that Mike was able to assist you efficiently with same-day pickup and cash for your Mercury. Your satisfaction is our top priority, and we're glad we could meet your needs. Looking forward to serving you again in the future!
Gold Standard. Came quick & was professional. Will use again.
thank you
Thank you guys Monty was great quick and professional definitely recommend to every one you guys are the best 😊😊😊
thank you
Amazing So professional full price man of his word very professional
thank you
I was really impressed with how smoothly everything went. My father’s car was picked up within thirty minutes, and cash was exchanged right on the spot. Thank you!
thank you
Thank you for coming out Monty was quick polite definitely recommend to family and friends
thank you for your business
I can't say enough good things about A1 Towing & Cash For Junk Cars on Fort St. Late at night, I ended up stranded on the other side of town after blowing two tires. I had my young daughter with me, no one to call, and honestly didn't know what I was going to do. When I called, the owner immediately sent one of his employees to help us. He took my damaged tires off, went back to their salvage yard, found two good replacement tires, came back, installed them, and got us safely back on the road. I was trying to figure out how I was going to come up with the money to pay because I was already in a tough spot. Instead, they simply told me not to worry about it. They weren't running a charity, and I never expected anything for free. They could just tell I was having a hard time, and they chose compassion over profit. At a time when I felt completely stuck and alone, they showed up for my daughter and me like family. It honestly felt like God put the right people in our path that night. Acts of kindness like this are rare, and I'll never forget what they did for us. They've earned my respect and my business for life. If you ever need towing or roadside assistance, this is the company to call. Thank you from the bottom of my heart for reminding me that there are still people who genuinely care about others. If you ask me that deserves 5 stars 10 if they were available... Again, Thank you so much to the fellows at A1 towing, you will be in my forever prayers and thoughts.... GOD bless you fellows and your families....🙏🙏🙏
thank you
Analyzing 10,634,67110.6M ReviewsFor 30,17630.2K Experts