Customers frequently cite fair pricing, efficient insurance coordination, and clear communication as key benefits of A-CARR's Auto Body, noting that repairs often restore vehicles to a like-new condition. The shop handles various services, including bumper replacements, paint corrections, and scratch removal, with many clients praising the staff for their professionalism and attention to detail. However, a small number of low-star reviews describe unprofessional interactions during estimate consultations, citing rude behavior, dismissive attitudes, and a refusal to provide written quotes.
Google rating: 4.8 out of 5 from 478 reviews (92% five-star).
Reviews on this page: 478 Google reviews (373 with written comments, 10 with photos).
Owner responses: the business replied to 100% of reviews.
Most recent review: November 4, 2026.
Service: Auto Glass Repair serving Chicago, Illinois.
Data from Google, last updated November 11, 2026.
Star ratings
478 Google reviews we collected
4.8of 5
5 stars44292%
4 stars102%
3 stars31%
2 stars41%
1 star194%
Praise vs complaints
Phrases our text analysis found in 373 written reviews
94%praise
Praise75094%
Complaints506%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude16821%
Quality & results15519%
Would recommend13917%
Speed & response11514%
Price & value9312%
Communication7910%
Honesty & trust516%
What customers talk about
We read 373 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“it's incredibly refreshing to find a shop that treats female customers with the same respect, honesty, and professionalism as anyone else.”
“Unfortunately, the experience was extremely unprofessional.”
“Max & his staff at A-CARR's did an amazing job of repairing my car.”
“The damage included a broken driver's side passenger door window, a damaged driver's door handle from someone trying to force the lock, scratches to t…”
“100% recommend the company to anyone who needs auto body work.”
“Unfortunately, based on my experience, I cannot and would not recommend anyone to take your care to A-Carr's Auto Body.”
“They got me in and out so fast and for far less than the dealer quoted.”
“Now I have to find another shop and am now delayed in getting my car fixed.”
“A Carr always goes above and beyond to provide exceptional service at a fair price.”
“I assumed the work to fix my car was going to be very expensive and I prepared myself for the worst.”
“Max was friendly and kept me updated with the process and timeline of getting my car fixed.”
“As young woman it can be challenging to feel genuinely respected in such a male-dominated business sector.”
“4 hours go by and no update so I call to follow up and get told “we called & left a voicemail”, again lying again!”
People customers mention
Max56 reviews
Carstar19 reviews
Bob10 reviews
Toyota10 reviews
Mark10 reviews
Dre6 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
I recently had my vehicle repaired at this facility and, I appreciate the work completed and am genuinely excited to have my car back after a month.
I would like to recognize Bob who was kind, professional, and helpful. He made the payment process easy and even went out of his way to wash my car.
Perhaps my ZIP code wasn't to Max's liking but regardless everyone deserves to be treated well. I made every effort of being polite and respectful but nothing works.. and I sincerely apologize for any inconvenience I may have caused.
I'd encourage Max to consider how he would want someone treating his own daughter or wife before speaking to another person's family that way. If treating customers respectfully has become such a burden, perhaps it's time to let someone else handle it. 😊 #NoHardFeelings
One thing worth remembering. Many people may forget the details of a transaction but they rarely forget how you made them feel. Good workmanship brings customers through the door, but how you treat them determines what they say about your business afterward and who comes back. Thanks again for your service, stay blessed.
Services: Body & Trim
Response from the owner · 6 days ago
Thank you for your feedback. We’re glad you’re happy with the repairs and appreciate your kind words about Bob. We sincerely apologize that your interactions with our team did not meet your expectations. Every customer deserves to be treated with courtesy and respect, and we take your concerns seriously. We appreciate your business!
Miguel Diaz7 reviewsiTotal number of Google reviews Miguel has written across all businesses on Google Maps, not just this one.
My vehicle was stolen back in August and sending it to ACarrs was a great choice to get my vehicle repaired. They worked well with insurance and they made sure that they didn’t rush anything on my vehicle and that everything was done the right way. I got my vehicle back and it’s like nothing ever happened to it. Great repair shop with a great reputation and if there is ever a time where I would need to take my vehicle back it would have to be to them
Price assessment: Great price
Response from the owner · a week ago
Thank you for the wonderful review! We’re glad our team made a stressful situation easier by handling the insurance process and providing quality repairs. We’re happy your vehicle looks like new again and truly appreciate your trust and recommendation!
Derion Smith3 reviewsiTotal number of Google reviews Derion has written across all businesses on Google Maps, not just this one.
I had a fender bender recently on the right front side of my Volvo. Max & his staff at A-CARR's did an amazing job of repairing my car. You can't really tell there was even an accident! To save money I did not have the car painted to cover the repair. Again, you can't tell there was any repair performed. I couldn't believe how great of a job of repair was performed! Their price was a lot less than the insurance also.
Price assessment: Great price
Services: Body & Trim
Response from the owner · a week ago
Thank you for the wonderful review! We’re glad Max and our team got your Volvo looking great again while keeping the repairs affordable. We truly appreciate your trust and kind words!
Laura Garcia6 reviewsiTotal number of Google reviews Laura has written across all businesses on Google Maps, not just this one.
As young woman it can be challenging to feel genuinely respected in such a male-dominated business sector. it's incredibly refreshing to find a shop that treats female customers with the same respect, honesty, and professionalism as anyone else.
They were recommended to me by the Ford dealership and have taken exceptional care of my Bronco!
Truly remarkable work on both my bumper and my window.
Can’t say enough great things about this shop, their staff, and the owner.
Their work is exceptional!!
Price assessment: Great price
Services: Body & Trim
Response from the owner · 3 weeks ago
Thank you for the wonderful review! It’s great to hear you’re happy with the work on your Bronco! We appreciate your recommendation!
Sandra Skrzycki2 reviewsiTotal number of Google reviews Sandra has written across all businesses on Google Maps, not just this one.
I needed my bumper reattached and some scratches buffed out. They got me in and out so fast and for far less than the dealer quoted. I’ll be coming back! Great service, friendly staff.
Price assessment: Great price
Services: Body & Trim
Response from the owner · 3 weeks ago
Thank you for the great review! We truly appreciate your sharing your experience with us and look forward to helping you again!
Tomasz Dabrowski4 reviewsiTotal number of Google reviews Tomasz has written across all businesses on Google Maps, not just this one.
Mark and the entire team – thank you for the excellent work on my Mercedes GLS 450! The A-CARR's crew just removed scratches from the rear bumper. It looks brand new now. I highly recommend this company. 5-star service with GRAET price.
Price assessment: Reasonable price
Services: Body & Trim
Response from the owner · a month ago
Thank you for the fantastic review! We’re glad Mark and the team got your Mercedes GLS 450 looking brand new again. We truly appreciate the 5-star rating and your recommendation!
Zhanaidar BaizhambayevLocal Guide · 23 reviewsiTotal number of Google reviews Zhanaidar has written across all businesses on Google Maps, not just this one.
I came to this body shop to get an estimate and see if they could fix the previous body work on my car. Unfortunately, the experience was extremely unprofessional. The person who inspected my car was unfriendly, didn’t even greet me, and immediately started making sarcastic comments, saying his granddaughter or a neighbor’s kid could do a better job. I already knew the previous repair wasn’t done properly that’s exactly why I came to a professional body shop to have it fixed, not to hear insulting comparisons.He told me the repair would cost at least $8,000, but provided no written estimate and then said he wouldn’t do the job anyway. I was polite and respectful the entire time, but as I was leaving, he just said, “Good luck, I’m not gonna do it,” and then casually told the receptionist to avoid dealing with this car.
If you don’t want to take a job, that’s completely fine. But there’s no reason to treat a potential customer this way. Very uncomfortable and unprofessional experience.
Price assessment: Not sure
Services: Painting, Body & Trim
Response from the owner · a month ago
Mr. Baizhambayev,
We took the time to meet with you outside, review the condition of your vehicle, and discuss the previous repairs that had been performed. Based on what we observed, the vehicle presented significant issues from prior repair work, making it extremely difficult to estimate accurately.
We understand you hoped we could prepare a detailed estimate, but given the extent and condition of the previous repairs, we did not feel it would be appropriate or productive to proceed. We were upfront about our concerns and wished you the best in finding a shop that might be able to assist you further.
We are disappointed to see the one-star review, as we took the time to inspect the vehicle and honestly explain why we could not provide the service you requested. We wish you the best in resolving the situation.
Sarah Forman2 reviewsiTotal number of Google reviews Sarah has written across all businesses on Google Maps, not just this one.
They were super helpful and professional with fixing my Honda Civic! Max was friendly and kept me updated with the process and timeline of getting my car fixed. If I need any more repairs done I’ll be bringing my car back here. Thank you again!
Response from the owner · a month ago
Thank you for the wonderful review! We’re glad Max and our team made your repair experience smooth and kept you informed throughout the process. Thank you for choosing us!
