Customers frequently cite professional crews, clear communication, and reasonable pricing for gutter cleaning, downspout repairs, and drainage line replacements. Recurring themes include thorough work, prompt scheduling, and staff who explain options without aggressive upselling. However, low-star reviews highlight significant issues with appointment reliability, missed scheduled dates, and unresponsive or rude customer service interactions.
Google rating: 4.9 out of 5 from 3,200 reviews (95% five-star).
Reviews on this page: 3,200 Google reviews (2,336 with written comments, 47 with photos).
Owner responses: the business replied to 35% of reviews.
Most recent review: November 9, 2026.
Service: Gutter Cleaner serving Columbus, Ohio.
Data from Google, last updated November 11, 2026.
Star ratings
3,200 Google reviews we collected
4.9of 5
5 stars3,05395%
4 stars883%
3 stars130%
2 stars110%
1 star351%
Praise vs complaints
Phrases our text analysis found in 2,336 written reviews
99%praise
Praise4,82099%
Complaints621%
Topic share
How often each topic comes up in the written reviews
7topics
Speed & response1,17924%
Quality & results1,06022%
Staff & attitude81517%
Price & value64413%
Would recommend60512%
Communication4459%
Honesty & trust1343%
What customers talk about
We read 2,336 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“They worked efficiently and finished the entire job in no time.”
“The contractor showed up late although he did communicate directly with me it was still unacceptable.”
“Jake with A+ gutters has been out to my house twice and he's done an amazing job both times.”
“…o see if they needed repairs (we had just had a new roof put on that damaged the gutter guards).…”
“The crew was professional, friendly, and took the time to explain everything clearly.”
“After waiting over a month, the guy that came out was difficult to deal with and rude.”
“We use them every year and always feel like we get great service at a great price.”
“I really hope this is not common pricing for them, if so people are getting ripped off.”
“I am extremely happy with the results, and they will definitely be my go-to choice for future maintenance.”
“I have paid the $175 but I cannot stop them from billing me and they will not return my calls.”
“What I appreciated about Andrew and the team was the prompt and clear communication.”
“2 months late, didn't call when they were on site as requested, didnt respond to follow up requests by email.”
“Super responsive communication, explained everything upfront, easy to pay as well.”
“I'm not trying to start a war, but I'm not a liar and my phone works just fine.”
People customers mention
Andrew83 reviews
Jerry30 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Jake with A+ gutters has been out to my house twice and he's done an amazing job both times. If I need gutter services again I will be sure to contact him again.
Price assessment: Reasonable price
Response from the owner · 19 hours ago
Thank you so much, Lynn! We're thrilled Jake took such good care of your home on both visits, and we really appreciate you trusting A+ Gutters & Drains with your gutter cleaning and gutter repair needs. Whenever you need gutter work again, or help with drain cleaning or drain repair, we're just a call away at (614) 305-7246 or at agutterdrain.com. Thanks for being a great customer!
Jim Dillard3 reviewsiTotal number of Google reviews Jim has written across all businesses on Google Maps, not just this one.
Great company! Appreciate the speedy gutter cleaning. Thank you!
Price assessment: Great price
Response from the owner · 19 hours ago
Thank you, Jim! We're glad our team got your gutter cleaning done quickly and to your satisfaction. We appreciate you choosing A+ Gutters & Drains, and we're here if you ever need gutter repair, drain cleaning, or drain repair down the road. You can reach us at (614) 305-7246 or agutterdrain.com. Thanks again for the great review!
Stephen Ayers2 reviewsiTotal number of Google reviews Stephen has written across all businesses on Google Maps, not just this one.
A+ always does a great job. We use them every year and always feel like we get great service at a great price.
Price assessment: Reasonable price
Response from the owner · a day ago
Stephen, thank you so much for the five-star review and for trusting A+ Gutters & Drains year after year! We're glad you feel you get great service at a fair price, whether it's gutter cleaning, drain cleaning, or drain repair. Customers like you are why we do what we do. If you ever need anything else for your gutters or drains, just call (614) 305-7246 or visit agutterdrain.com. We look forward to seeing you again!
Tawanda Baker3 reviewsiTotal number of Google reviews Tawanda has written across all businesses on Google Maps, not just this one.
Brandon was very professional. He made sure I was clear on the jetted process. I felt very satisfied with the service I received.
Response from the owner · 4 days ago
Tawanda, thank you so much for the five-star review and for trusting us with your drain cleaning! We're glad Brandon took the time to walk you through the hydro jetting process and that you felt well cared for. Clear communication is a big part of how we handle drain jetting and drain repair around Columbus, and feedback like yours means a lot to the whole team. If you ever need gutter cleaning, another line cleared, or drain replacement down the road, we'd love to help again—just call (614) 305-7246 or visit agutterdrain.com anytime.
RON SCHAEFFER1 reviewiTotal number of Google reviews RON has written across all businesses on Google Maps, not just this one.
RON, thank you for the five-star review and for letting us know the team did a great job. We appreciate your support and are glad A+ Gutters & Drains could serve you well. We’re here for future gutter cleaning, gutter repair, drain cleaning, or drain replacement.
Tom KraynakLocal Guide · 15 reviewsiTotal number of Google reviews Tom has written across all businesses on Google Maps, not just this one.
Outstanding service from A+ Gutters and Drains LLC! They came out to clean our gutters and downspouts and did an exceptional job from start to finish. The crew was professional, friendly, and took the time to explain everything clearly. They worked efficiently and finished the entire job in no time. While up there, they spotted a few minor issues and were able to rectify them right on the spot during the cleaning. I am extremely happy with the results, and they will definitely be my go-to choice for future maintenance. Highly recommend!
Price assessment: Great price
Response from the owner · 5 days ago
Tom, thank you so much for the five-star review and for recommending us! We're glad the crew gave you outstanding service on your gutter cleaning and downspout cleaning, and that they could spot and fix those minor issues while they were up there. Clear communication and efficient work are exactly what we aim for on every visit. Whether you need gutter cleaning, drain cleaning, or drain repair down the road, we'd be happy to be your go-to again—just call (614) 305-7246 or visit agutterdrain.com anytime.
Kevin Thompson3 reviewsiTotal number of Google reviews Kevin has written across all businesses on Google Maps, not just this one.
What I appreciated about Andrew and the team was the prompt and clear communication.
Response from the owner · 5 days ago
Kevin, thank you for the kind five-star review! Prompt, clear communication is something Andrew and the whole A+ team take seriously, whether we're scheduling gutter cleaning, diagnosing a clog, or handling drain repair and drain replacement. We're glad that stood out on your job. If you ever need us again, give us a call at (614) 305-7246 or visit agutterdrain.com—we'd love to help.
Larry Marshall4 reviewsiTotal number of Google reviews Larry has written across all businesses on Google Maps, not just this one.
Larry, thank you so much for the five-star review! We're glad you found our service excellent and our pricing reasonable, because giving homeowners honest, fair prices on gutter cleaning, gutter repair, and drain cleaning is something our whole team takes pride in. We appreciate you choosing A+ Gutters & Drains. Whenever you need your gutters or drains looked after again, just call us at (614) 305-7246 and we'll be glad to help.
Mark K2 reviewsiTotal number of Google reviews Mark has written across all businesses on Google Maps, not just this one.
Cip and the A+ Gutter and Drain crew did an amazing job! Would definitely recommend them!
Response from the owner · a week ago
Mark, thank you for the great review and for recommending us! We'll be sure to pass your kind words along to Cip and the crew, who take real pride in doing drain cleaning and drain repair work the right way. It means a lot to hear the job left you this happy. If you ever need help with your drains or gutters down the road, we'd be glad to come back out.
TJ D10 reviewsiTotal number of Google reviews TJ has written across all businesses on Google Maps, not just this one.
I was very impressed with the fast service. The team that showed up to my house was knowledgeable The price was competitive and they made me feel that they were looking at ways to save me money vs trying to upsell I don’t write many reviews but happy to write this one.
Price assessment: Reasonable price
Response from the owner · a week ago
TJ, thank you for taking the time to leave such a thoughtful review! We're happy to hear the team got to you quickly and that their knowledge showed on the job, because fast, knowledgeable service is exactly what we aim for on every gutter and drain call. We also appreciate you noting the reasonable price. Whether it's drain cleaning, drain repair, drain replacement, or gutter work, we'd be glad to help you again anytime at (614) 305-7246 or agutterdrain.com.
