Analyzing 10,335,55710.3M ReviewsFor 29,24529.2K Experts
Customers frequently cite fast response times, professional conduct, and reasonable pricing for services including key cutting, lock replacement, and safe installation. The business owner actively responds to nearly all reviews, addressing feedback regarding service quality. While many patrons praise the staff's helpfulness and efficiency, a subset of lower-rated reviews report instances of rudeness, communication breakdowns, and discrepancies between quoted and final charges.
Data from Google, last updated November 11, 2026.
142 Google reviews we collected
Phrases our text analysis found in 120 written reviews
How often each topic comes up in the written reviews
We read 120 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“I’ve used A Preferred Locksmith for the past few years to have keys made and replace a lock and they’ve been consistently professional, helpful, and honest.”
“Very poor service by Kevin the owner very rude and has no manners.”
“Recently, I was locked out of my apartment, and they diagnosed the issue over the phone and explained how I could fix it myself immediately and at no cost.”
“Highly recommend him if you need a reliable locksmith.”
“After I purchased the safe at more than fair price, they walked me through a few a few steps for set up and installation.”
“Kevin was prompt, professional, and got the job done quickly without any hassle.”
“This is the worst locksmith ever.”
“I’m really glad to have found a trustworthy locksmith nearby.”
“…he exact opposite: they were extremely polite, honest, responsive and explained everything about the job and how much it would cost and gave an extrem…”
praise complaint · found by our text analysis, Google review wording unchanged.
4.7 ★★★★★ 142 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
I’ve used A Preferred Locksmith for the past few years to have keys made and replace a lock and they’ve been consistently professional, helpful, and honest. Recently, I was locked out of my apartment, and they diagnosed the issue over the phone and explained how I could fix it myself immediately and at no cost. Highly recommend!!!
They were very responsive, fast, professional and kind. I’m so happy with my new lock
I was hesitant because I read a review that the owner , Kevin had no manners. Let me tell you that was the furthest thing from my experience. Tyler, Sean and Kevin are all kind, personable and very helpful! After I purchased the safe at more than fair price, they walked me through a few a few steps for set up and installation. By that time I felt like just hanging out and shooting the breeze with these guys but they carried it out to the trunk for me. A preferred locksmith is a class act. Whoever wrote that nasty review was definitely having a bad day
We needed an old Emtek handleset at our new home rekeyed. They responded right away and asked me to text photos of the lock. The quote was very reasonable. Within just a few hours, the handleset was rekeyed and we had two newly made keys. The work itself took less than 30 minutes. They were true professionals from start to finish. I’m really glad to have found a trustworthy locksmith nearby.
Thank you, Thomas - we’re glad we could help quickly and appreciate your kind words. It means a lot to be your trusted local locksmith.
I had my key fob cut and Tyler was very professional and he even programed my key fob for no extra charge. I recommend this place.
Thank you for your great review! We’re glad Tyler took good care of you and appreciate your recommendation!
Friendly counter person, good service, have been using for a few years…
Thank you, Jerry. We appreciate your continued trust in us!
Needed a hard to find key for my work van. They found and programmed the key in 20 minutes for a very good price. Staff was friendly and helpful.
Thank you, Bryan! We’re here to help anytime!
Highly recommend! Was locked out of my apt and Kevin responded to my request. He and Sean arrived quickly and was kind and very professional. Thank you!
Thank you, Lia! We appreciate your recommendation and are always here if and when you need us again.
Thank you Preffered Lock and Door for coming to our rescue in 15 minutes or less. Very timely, very professional, very grateful! 5 Star👏👏👏👏
Thank you so much, Kate. We are glad we could get to you quickly and appreciate your kind words. We’re always here when you need us!
Kevin was prompt, professional, and got the job done quickly without any hassle. Thank you ! Highly recommend him if you need a reliable locksmith.
Thank you, Leonard! We take pride in being prompt and professional and are glad everything went smoothly. Thank you for your recommendation!
Analyzing 10,335,55710.3M ReviewsFor 29,24529.2K Experts