Google reviewers rate A Solution Sewer & Plumbing Inc. 4.7 out of 5 based on 176 reviews, with the owner responding to only 2% of comments. Customers frequently praise the company for fair pricing, professional technicians, and efficient handling of services like sewer line clearing, ejector pump replacement, and pipe repairs. However, several low-star reviews highlight recurring issues with missed appointments, lack of communication regarding delays, and failure to deliver promised written estimates or complete warranty work in a timely manner.
Google rating: 4.7 out of 5 from 176 reviews (90% five-star).
Reviews on this page: 176 Google reviews (148 with written comments, 2 with photos).
Owner responses: the business replied to 2% of reviews.
Most recent review: September 22, 2026.
Service: Sewer Service serving Cicero, Illinois.
Data from Google, last updated November 10, 2026.
Star ratings
176 Google reviews we collected
4.7of 5
5 stars15890%
4 stars53%
3 stars00%
2 stars11%
1 star127%
Praise vs complaints
Phrases our text analysis found in 148 written reviews
95%praise
Praise34795%
Complaints175%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude8223%
Speed & response7821%
Quality & results5615%
Would recommend5515%
Price & value4913%
Communication257%
Honesty & trust195%
What customers talk about
We read 148 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“…plumbing issue, it really does make a big difference dealing with a professional that has the patience to explain things and provide his advice.…”
“That’s very unprofessional.”
“He quickly diagnosed the issue with our sewer drain, explained the repair clearly, and completed the work efficiently.”
“first no show for me.”
“I had an excellent experience with A Solution Sewer & Plumbing Inc.”
“The sink is still leaking.”
“I wouldn't hesitate to recommend them to anyone in need of plumbing or sewer services.”
“I will not use this company again because it seems like all he wanted to make a profit.”
“Their pricing was fair and transparent, with no hidden surprises.”
“He sent estimates for other things he wanted to fix that were never requested.”
“…big difference dealing with a professional that has the patience to explain things and provide his advice.…”
“I highly recommend him for anyone looking for a reliable and knowledgeable plumber.”
People customers mention
Rivera21 reviews
Trent5 reviews
Trinidad4 reviews
Gabriel4 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Not happy with my experience with this company this time around. We’re supposed to have someone come out to my home by the name of Trinidad from 9 AM to 11 AM. I received a call at 10:50 AM letting me know that he was running behind and he could be here by noon. I went ahead with a visit cause I wanted to get somebody to come out here and have a look. Talking with the representative or the Plummer it looks like he was just interested in making some money. He was headstrong on replacing my backflow preventer. When I explained to him, I am a person who like to do the lease invasive things first to see if it works before I jump head first and do the most invasive thing. Without even seeing my home, he continued to say that he recommends to do a back preventer outside and dig up the ground, blah blah blah not hearing what I want the customer. Yes, he has been to my home for another issue, but this is a new issue and he has not even visualize it to even make any kind of recommendations. I will not use this company again because it seems like all he wanted to make a profit.
Price assessment: Not sure
Services: Service not listed
Javy GaylorLocal Guide · 131 reviewsiTotal number of Google reviews Javy has written across all businesses on Google Maps, not just this one.
This company has come through and helped my house some important situations I am extremely grateful for. They replaced an ejector pump, and replaced a cast iron drum trap. The prices are fair and won't break the bank. Trinidad is amazing at customer service.
Price assessment: Great price
Price: $1,000+
Services: Plumbing pipe repair, Sewer repair
donna kitchen5 reviewsiTotal number of Google reviews donna has written across all businesses on Google Maps, not just this one.
Solution plumbing fixed a sink 2 months ago and gave me a warranty. The sink is still leaking. Called to make an appointment. When he arrived more than two weeks later he never fixed the sink. He sent estimates for other things he wanted to fix that were never requested. What good is a warranty if he cannot show up in a timely manner and repair the sink. What great customer service.
Price assessment: Reasonable price
Price: $200–300
Services: Plumbing leak detection
Alla S5 reviewsiTotal number of Google reviews Alla has written across all businesses on Google Maps, not just this one.
My experience with Trent was positive. When you have a complex plumbing issue, it really does make a big difference dealing with a professional that has the patience to explain things and provide his advice. The pricing is competitive.
Lisa Gallaga2 reviewsiTotal number of Google reviews Lisa has written across all businesses on Google Maps, not just this one.
I had an excellent experience with A Solution Sewer & Plumbing Inc. Trinidad/Field Supervisor was professional, and knowledgeable. He quickly diagnosed the issue with our sewer drain, explained the repair clearly, and completed the work efficiently. Their pricing was fair and transparent, with no hidden surprises. It's clear they take pride in their work and truly care about customer satisfaction. I wouldn't hesitate to recommend them to anyone in need of plumbing or sewer services.
Lori Wall4 reviewsiTotal number of Google reviews Lori has written across all businesses on Google Maps, not just this one.
I had a great experience working with Jose. He responded quickly to my service request, arrived on time, and got straight to work. The issue was diagnosed and resolved efficiently, and I appreciated how clearly, he explained everything along the way. He also provided helpful recommendations to prevent future problems. I highly recommend him for anyone looking for a reliable and knowledgeable plumber.
Price assessment: Great price
Services: Faucet installation
Ashley N10 reviewsiTotal number of Google reviews Ashley has written across all businesses on Google Maps, not just this one.
This company came out to give us a free estimate and claimed they would draw up a cost proposal within 24 hours. We called to inquire however a week later we still have no proposal and no contact from them despite us attempting to reach out. Now our laundry room is flooded and we had to call emergency services to come out only to find out this company’s technician unplugged our sump pump and that is the reason my laundry room is now flooded. Seconds after plugging it back in, the water drained. Homeowners beware and stay clear.
Response from the owner · a year ago
Good Morning Ashley,
Please give me a call if you have any concerns directly @ 773.532.0420, as we have not had any customers by the name of Ashley in the past week.
Best Regards,
-Trinidad
Field Supervisor
A Solution Sewer & Plumbing, Inc.
Chicago/Bridgeview, IL Locations
Joe SalomoneLocal Guide · 21 reviewsiTotal number of Google reviews Joe has written across all businesses on Google Maps, not just this one.
Great company. We had a main sewer line clogged with tree roots. They came right out and took care of it. Very professional and nice. Great prices. Will call again if needed in the future.
