Darrell Cummings3 reviewsTotal number of Google reviews Darrell has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleTimely, thorough, and helpful
A1 Chimney
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%94+59.7Reliability 28%91+25.7Replies to reviews 8%100+8.2Experts Score= 94Not enough data for value; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.94SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#9 of 22 fireplace installation & repairPosition by Experts Score among all companies we track in this category. · better than 62%
4.9 ★★★★★ 282 Google reviews · 24 photos
99%five-star reviews
4.92★last 12 monthsAverage stars on reviews from the last 12 months only.
1.4%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
99%reviews answered by the owner
Oct 2026latest review
A1 Chimney at a glance
Google reviewers rate A1 Chimney 4.9 out of 5 based on 282 reviews, with the owner responding to 99% of comments. Customers frequently highlight punctual service, thorough chimney and roof inspections, fair pricing, and friendly communication from technicians. They often note that the company treats homes respectfully and provides helpful advice. However, low-star reviews cite instances of missed appointments due to service area issues and aggressive sales tactics where employees pressured customers to write positive reviews.
- Google rating: 4.9 out of 5 from 282 reviews (99% five-star).
- Reviews on this page: 282 Google reviews (281 with written comments, 6 with photos).
- Owner responses: the business replied to 99% of reviews.
- Most recent review: October 26, 2026.
- Service: Fireplace Contractor serving Houston, Texas.
Data from Google, last updated October 27, 2026.
Score profile vs other fireplace installation & repair
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: reliability.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.A1 Chimney: 94/100 on this factor. Category median: 94.A
94
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.A1 Chimney: 91/100 on this factor. Category median: 91.A
91
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 94.–
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ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 100.–
–
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.A1 Chimney: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.A1 Chimney: 100/100 on this factor. Category median: 86.A
100
Bar = this company · dark tick = category median.
Star ratings
282 Google reviews we collected
- 5 stars27899%
- 4 stars00%
- 3 stars00%
- 2 stars00%
- 1 star41%
Praise vs complaints
Phrases our text analysis found in 281 written reviews
- Praise34998%
- Complaints62%
Topic share
How often each topic comes up in the written reviews
- Would recommend10128%
- Staff & attitude9025%
- Speed & response5816%
- Quality & results5215%
- Honesty & trust267%
- Communication175%
- Price & value113%
What customers talk about
We read 281 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“But in this case , highly trained and william was very , very gentle , with its surroundings of our place , totally recommend them to you”
“He said okay sent me with his associate and she told me to pick a pre-made review she had on her phone and retype it on my phone and add five stars.”
“We usually don't know what kind of text people get in other kind of businesses.”
“…n of a fireplace needs to be proper these guys doing inspections in a quick fashion, and they will take care of you speaking from experience…”
“after you try these guys that you will never go to another company Leroy did an amazing job.”
“Terrible customer service and disregard for my time.”
“If you need reliable chimney service in Houston, I highly recommend A1 Chimney with Amit!”
“Great communication, quick service and cleaned up beautifully after the job was done.”
“Liya was out of the world I understand every step and I had a lot of questions my roof looks brand new and the price was very fair highly recommended!”
People customers mention
- David 10 reviews
- Romeo 7 reviews
- Benjamin 7 reviews
- Ronald 5 reviews
- Leroy 5 reviews
- Tal 5 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
Anesuishe1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
I'm really happy with the service.We usually don't know what kind of text people get in other kind of businesses.But in this case , highly trained and william was very , very gentle , with its surroundings of our place , totally recommend them to you
Jesús2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
And the World Cup for great chimney service goes to A1 chimney. Thank you Ronald and Romeo. This dynamic duo was straight up telepathic because the job was done silently. But great results. Highly recommended
CLocal Guide · 56 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
You won’t need anyone else. A1 chimney does roofs as well. Thanks to Ron we are squared away. Bless up
Jossyf6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
Leroy was very kind and gentle with the surroundings of the fireplace , highly recommend them and by the way , asked him about doing the roof as well , they got you very strongly recommended
Jose6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
Thank you, Romeo for your expertise and advice. Highly recommend them. The customer service is brand and results are even more.
Angel2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
These are the guys for your roof and the chimney definitely give them a call people like David and Leroy will hook you up very strongly, recommend you guys this company
Photos
Customer reviews
4.9 ★★★★★ 282 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Anesuishe Mapiye1 reviewTotal number of Google reviews Anesuishe has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleI'm really happy with the service.We usually don't know what kind of text people get in other kind of businesses.But in this case , highly trained and william was very , very gentle , with its surroundings of our place , totally recommend them to you
Response from the owner · 4 months ago
Hi Anesuishe, thank you so much for sharing your experience and highlighting how gentle William was with your surroundings. We are thrilled to hear that you felt confident in the high quality of care provided by our team at A1 Chimney.
Jesús Arvizu2 reviewsTotal number of Google reviews Jesús has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleAnd the World Cup for great chimney service goes to A1 chimney. Thank you Ronald and Romeo. This dynamic duo was straight up telepathic because the job was done silently. But great results. Highly recommended
Response from the owner · 4 months ago
Hi Jesús, thank you so much for the kind words and for highlighting the silent, high-quality work done by Ronald and Romeo. All of us at A1 Chimney are thrilled that you enjoyed such a smooth and effective experience with our team. We truly appreciate your recommendation and are glad to have met your expectations.
C J BLocal Guide · 56 reviewsTotal number of Google reviews C has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleYou won’t need anyone else. A1 chimney does roofs as well. Thanks to Ron we are squared away. Bless up
Response from the owner · 4 months ago
Thank you so much for the kind words and for trusting us with your needs. We are thrilled to hear that Ron helped get your roof squared away and that you feel you won't need anyone else for your home services. All of us at A1 Chimney appreciate your generosity and are grateful to have earned your five stars.
Jossyf figueroa6 reviewsTotal number of Google reviews Jossyf has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleLeroy was very kind and gentle with the surroundings of the fireplace , highly recommend them and by the way , asked him about doing the roof as well , they got you very strongly recommended
Response from the owner · 4 months ago
Hi Jossyf, we are so glad to hear that Leroy was kind and gentle with your fireplace surroundings. Thank you for recommending A1 Chimney to others for both our chimney work and roof inquiries. We truly appreciate your trust in our team.
Jose Gomez6 reviewsTotal number of Google reviews Jose has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleThank you, Romeo for your expertise and advice. Highly recommend them. The customer service is brand and results are even more.
Response from the owner · 4 months ago
Hi Jose, thank you so much for your kind words about Romeo's expertise and the results you received. It truly makes our day to hear that your customer service experience with A1 Chimney was so positive. We appreciate your recommendation and are glad we could exceed your expectations.
Angel Rivas2 reviewsTotal number of Google reviews Angel has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleThese are the guys for your roof and the chimney definitely give them a call people like David and Leroy will hook you up very strongly, recommend you guys this company
Response from the owner · 4 months ago
Hi Angel, thank you so much for the wonderful recommendation and for specifically mentioning David and Leroy. We are thrilled to know that our crew made a strong impression on you and that you feel confident choosing A1 Chimney for your roof A1 Chimney needs.
Fatima Vazquez4 reviewsTotal number of Google reviews Fatima has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGreat job Romeo. We are very happy thank you guys so much for a great job.
Response from the owner · 4 months ago
Hi Fatima, thank you so much for your kind words about our work with Romeo. All of us at A1 Chimney truly appreciate your satisfaction and are glad we could meet your expectations. We hope to serve you again in the future.
Lauren Nava2 reviewsTotal number of Google reviews Lauren has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleDon’t wait around and call A1 chimney things and go bad and you wanna make sure that everything is in place so everything can be contained. Thank you David. You were very kind.
Response from the owner · 4 months ago
Hi Lauren, thank you for sharing your experience with us at A1 Chimney. It was our pleasure to assist David and help ensure every detail of your fireplace system is properly in place. We truly appreciate the kindness mentioned and hope we can serve you again soon.
Chriss Irvin1 reviewTotal number of Google reviews Chriss has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleThis chimney looks better and better every time we visit totally recommend A1 chimney. They have a knack for being responsible and treating you like family. That’s what we love.
Response from the owner · 4 months ago
Hi Chriss, thank you so much for those kind words about how our work keeps improving with each visit. We are truly grateful that the team at A1 Chimney makes your home feel safe and takes care of you like family as well. It means a lot to all of us here that you recommend us so highly.
Business details
- Address: 1 Riverway Dr #1717, Houston, TX 77056
- Phone: (832) 353-3580
- Website: hou.a-1chimney.com
- Service area: Houston, TX