Customers report that A2Z Pest Control provides prompt, professional service for issues including mice, ants, yellow jackets, and fleas. Reviewers highlight courteous communication, efficient scheduling, and thorough explanations of treatments, with many noting the company avoids aggressive upselling. A recurring criticism in low-star reviews concerns pricing, where one caller found the quoted cost for ant treatment significantly higher than competitors. The business maintains a five-star rating based on one hundred thirteen reviews.
Google rating: 5.0 out of 5 from 113 reviews (99% five-star).
Reviews on this page: 113 Google reviews (100 with written comments).
Owner responses: the business replied to 35% of reviews.
Most recent review: April 14, 2025.
Service: Bed Bug Exterminator serving Pittsburgh, Pennsylvania.
Data from Google, last updated November 2, 2026.
Star ratings
113 Google reviews we collected
5.0of 5
5 stars11299%
4 stars00%
3 stars00%
2 stars00%
1 star11%
Praise vs complaints
Phrases our text analysis found in 100 written reviews
99%praise
Praise22799%
Complaints21%
Topic share
How often each topic comes up in the written reviews
7topics
Speed & response6227%
Staff & attitude5825%
Would recommend3817%
Quality & results2812%
Communication167%
Price & value167%
Honesty & trust115%
What customers talk about
We read 100 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“We immediately started call all the “bee people” that we could find and they either were not accepting new clients or had a month wait.”
“Really nice bloke, and was done quickly and efficiently”
“I would definitely recommend them to anyone who is in need of this kind of service.”
“Thorough investigation and planning surrounding the issue and return visits to ensure that things were managed.”
“It explained why we had recently been finding an occasional one inside our home too.”
“Their price was reasonable and their service, as always, was stellar!”
“him after a nationally known pest control company told me I needed a very expensive termite treatment (I didn’t) and a representative from a second la…”
“Very reliable, I came home from work and the nest was done.”
People customers mention
Scott15 reviews
Sheri6 reviews
Sherry4 reviews
Brad4 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
I called regarding a mouse that had made its way in to my house. They came 2 days later. Everyone i dealt with was courteous. From the phone call to the gentleman that came out they were kind and professional. The following week, they came to check up and the problem had been resolved within a week from the phone call to the end. Highly recommend. Plus, there's nothing better than supporting a small business!
K
Kirstin6 reviewsiTotal number of Google reviews Kirstin has written across all businesses on Google Maps, not just this one.
We haven’t had a repeat problem since they came out last year. So many other companies try to lock you into service plans, and it was very refreshing to have someone who dealt with the problem we were facing (ants) without trying to upsell. 10/10 would recommend.
C
Craig Spencer5 reviewsiTotal number of Google reviews Craig has written across all businesses on Google Maps, not just this one.
After hearing a weird clicking noise by our bedroom window for weeks, we were able to pinpoint where it was coming from in the wall. We found a hole in the brick outside of our bedroom window with a steady stream of yellow jackets flying in and out. It explained why we had recently been finding an occasional one inside our home too.
We immediately started call all the “bee people” that we could find and they either were not accepting new clients or had a month wait. I was panicked because we were stuck in a time crunch. We had windows being installed in a week and a half from when we discovered the hive in the wall.
I reached out to A2Z at 8:00 am and immediately got ahold of Sheri who was so knowledgeable, kind and reassuring! I explained the situation and sent her the video we had taken. Scott was at our house treating that same day. He came back every single day until they were gone.
I can’t express my gratitude enough. It was very nerve wrecking to know that thousands of bees had made their home in our bedroom wall. Thanks to their quick action, we are bee free and can keep the scheduled window install that we’ve been waiting for.
Positive: Responsiveness, Punctuality, Quality, Professionalism, Value
Services: Bee extermination
S
Sherry Wetzel2 reviewsiTotal number of Google reviews Sherry has written across all businesses on Google Maps, not just this one.
I emailed at the end of August. Sheri called me within an hour of my email. Scheduling with her was super easy. She asked what days/times would work best for me and she would accommodate. She did :) .. Scott came out the following week, was on time, explained what he was doing and answered all my questions! I am very happy with the service A2Z pest control provided and there customer service! Wonderful local small business to support!!!
I called yesterday to have a hornets nest removed. Sherri was great, she was able to have Scott come yesterday afternoon and take care of the problem. Very reliable, I came home from work and the nest was done. I believe in supporting local, small businesses and A2Z Pest control did not disappoint!
Positive: Responsiveness
Services: Hornet & wasp extermination
Response from the owner · 4 years ago
Thanks for the kind words. I'm glad we could fit you in same day. We appreciate the small business support!
D
Damien Furey2 reviewsiTotal number of Google reviews Damien has written across all businesses on Google Maps, not just this one.
Didn't use their service. Called for a quote regarding an ant problem. They quoted me $445.00 plus tax. Are you people crazy? Had it done for $187 including tax. Have not seen an ant.
Response from the owner · 4 years ago
We are a small family owned business. Your one star review based on price is a little unfair. We quote you prices up front so you have no surprises. We work really hard to take care of our customers. You didn’t give us a chance to provide a service so a one star review based on price just means you didn’t like our price. We have worked hard for the last 25 years to earn our 5 star reviews. I’m sorry you didn’t give us a chance to earn yours.
P
Paige Mele2 reviewsiTotal number of Google reviews Paige has written across all businesses on Google Maps, not just this one.
I called A2Z to help with my mouse problem. I spoke with Sherri who was very accomadating and was able to get me on the schedule the day after I called. Brad was the one who came to do the work at my house and was very professional, punctual and knowledgeable. I am so glad I decided to go with company and am very happy with the results and will be continuing to use their preventive treatments to help avoid future issues. I would definitely recommend them to anyone who is in need of this kind of service.
Positive: Punctuality, Quality, Professionalism
Services: Rodent extermination
M
Matt Wilson10 reviewsiTotal number of Google reviews Matt has written across all businesses on Google Maps, not just this one.
