Google reviewers rate AAA Soto's Moving & Storage 4.7 out of 5 based on 126 reviews, noting that the owner replied to only 5% of them. Customers frequently praise the company for professional communication, punctuality, careful handling of items, and competitive pricing for local and long-distance moves. However, low-star reviews highlight recurring issues with post-move damage resolution, unreturned estimates, and unsafe driving practices, including aggressive lane changes and excessive speed.
Google rating: 4.7 out of 5 from 126 reviews (90% five-star).
Reviews on this page: 126 Google reviews (108 with written comments, 5 with photos).
Owner responses: the business replied to 5% of reviews.
Most recent review: October 17, 2026.
Service: Packing Service serving Tucson, Arizona.
Data from Google, last updated October 25, 2026.
Photos
Customer reviews
4.7
★★★★★
126 reviews on Google
5★113
4★5
3★0
2★1
1★7
Reviews from Google, shown as published (original wording, unedited).
KD
Kate Duva11 reviews
★★★★★
I love this company, they’re amazing! We just moved with them for the third time, and they were fantastic, as always. They make moving a lot less stressful. Baltazar, Joesiah, and Alfonso took great care of us - they were incredibly fast, efficient, and smart. It’s amazing how well they remember what we need, and where everything goes. They gave me great advice for last minute packing, wrapped my fragile items with care, and even busted out wood glue to fix a broken bookshelf! I loved how they talked and joked with each other as friends, too. Everyone seems to get along and enjoy each other’s company in this small family business - it has great vibes, which is essential when people are handling my most precious things. I wouldn’t move with anybody else.
Price assessment: Great price
Price: $500–1,000
Services: Local moving
Response from the owner · a week ago
Hi Kate
We appreciate you and your business, its was our pleasure working with you again.
Thank Robert Soto
Genuinely amazing movers, with both moves. My girlfriend and I were blown away. They take very good care of your stuff, are efficient and very trustworthy.
I've never used professional, full-service movers in the past. Now, AAA Soto's Moving & Storage has spoiled me for the future.
From the jump, they were responsive, gave me an actionable quote, and maintained communication until the day of the move.
I sent a list of what was being moved to make things easier.
On the morning of the move, they arrived with two movers, father and son, and a third was on their way. However, when Robert saw the quantity of the move, he cancelled the third mover.
To me, that's integrity. He could've easily had the other mover show up, maintain the original (higher) quote, and I would've been none the wiser.
They were efficient, friendly, quick, and most importantly, all of the items arrived exactly the way they picked them up. On top of that, we have a duo adjustable bed that they expertly took apart, wrapped, unwrapped and reassembled just the same.
Last, they were able to put our furniture exactly where we wanted it.
They finished in half the time that was originally quoted. Therefore, I highly recommend AAA Soto Moving and Storage. If we move again, they've got the job.
Amazing service and unbeatable price, best movers I've ever had. Joesiah and Bob were professional, diligent, and efficient - they knocked out my move in 60% of the time other companies quoted! I highly recommend this local family business, you won't find better.
I want to thank Robert and the team of movers! They are very professional, hardworking individuals! I would highly recommend Soto's for any move local or across the country. Thanks again for making the move as stress free as possible!
I wish that I could write a review like the one I did 6 years ago and be able to recommend AAA Soto to friends as I have done over the years - but that's not to be. I reported a number of problems soon after a March 2026 move and the replies were cavalier, untimely and uncaring. Nobody from AAA Soto showed much interest and certainly made no effort to offer a solution. It may be worth noting that 6 years ago every man working the move was a Soto and this past time not a single Soto was among the 3 movers. Sorry Roberto but I am going elsewhere should I move again and referral are history.
We have used AAA Soto's twice and would not hesitate to use them again in the future.
We first hired them back in 2019 for our move from Rancho Sahuarita to Vail. They packed our boxes for us and did a fantastic job. The price couldn't be beat either.
Fast forward to 2026, we had a more complicated move from Vail to storage to Oro Valley. We received a few bids from other companies, but AAA Soto's beat them by a country mile. We also appreciated that they had their own storage facility with insurance AND they packed items into crates. Once again, the AAA Soto's crew packed us carefully and all of our items were safely transferred to our new house.
The crew was respectful to us and our possessions. They also came to collect the boxes after we had unloaded, which was very helpful.
AAA+++ service. We purchased a very heavy table that needed to be delivered. We also had some heavy furniture within our house that needed to be moved and we had items for donation. AAA Soto delivered the heavy table and had to maneuver up a difficult stairway. They wrapped the stairs in blankets to protect the wood. They also placed matts throughout the house when they were moving furniture. They were professional, polite and hard working. Plus they are a local, family businesses. I will definitely use them in the future.
Keep an eye on the movers in your home if you hire this company. My $3,000. Tag Heuer watch was stolen from a bedroom dresser by one of the movers employed by this company. When I reported the theft, the company owner told me that I had signed a contract which said (in fine print) that I was responsible for any of my valuables...
BEWARE: You just might be giving them permission to rob you!!!
Response from the owner · 11 months ago
Hi Ann,
We take all concerns seriously. This move was completed over a year ago, and we hadn't heard anything about a missing item until recently. We would like to note that we do not believe anyone from our team took your watch, especially since your initial review was extremely positive. While the time elapsed makes it difficult to investigate,we are happy to assist by moving the dresser in case the item fell behind or became stuck. Please contact us if you would like to discuss this further.
-Management, AAA Sotos Moving & Storage LLC