BED BUG EXTERMINATORS · ORLANDO, FL
ABC Home & Commercial Services logoHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%22+7.7Reliability 15%33+5Craft & service 20%63+12.6Value 10%71+7.1Momentum 8%40+3.2Track record 7%88+6.2Accountability 5%91+4.6Experts Score= 46Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.46SCORE

ABC Home & Commercial Services

Better than 41% of bed bug exterminators · #17 of 29

4.9★746 Google reviewsGoogle star rating as shown on Google Maps.
4.85★last 12 monthsAverage stars on reviews from the last 12 months only.
3.6%1–2★ in 2 yrs (avg 2.6%)Share of reviews from the last 24 months that gave 1 or 2 stars.
83%complaints answeredShare of 1–3★ reviews the owner publicly replied to.

ABC Home & Commercial Services for general pest inspection

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.71
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.94
Usually paidThe price range customers picked most often for this job.—
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$63–$119
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 76/100.How Job match is calculatedBuilt only from reviews Google tagged “General pest inspection”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#11 / 25
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 71 Google reviews tagged “General pest inspection” · showing 20

★★★★★ dessie · Edited 3 months ago

They go out of their way to do a good job.

Ant exterminationBee exterminationBug & insect extermination+ Responsiveness+ Punctuality+ Quality
★★★★★ Soraya · Edited 4 months ago

Very professional I will recommend it

Hornet & wasp exterminationRodent exterminationSpider extermination+ Responsiveness+ Value
★★★★★ Scott · Edited a year ago

Jose Santiago is a true professional technician. Knows his job very thoroughly and explains everything he does to the homeowners. Great attitude and goes above and beyond to make the customers feel safe about what he is doing

Reasonable priceGeneral pest inspection
★★★★★ Betty · Edited a year ago

Santiago is very good at his job. He’s thorough personable and kind I would recommend him anytime.

Home inspectionSpider exterminationGeneral pest inspection+ Punctuality
★★★★★ Matthew · Edited a year ago

I wasn't home but my son told me that they had come inside as we had asked. I assume that they had baited for roaches as we had asked as well. Thank you Matt

Bug & insect exterminationCockroach exterminationGeneral pest inspection+ Responsiveness+ Punctuality+ Quality
★★★★★ Thomas · Edited a year ago

Since using ABC as my pest control company we have seen no bugs in our house or outside our home

Reasonable priceGeneral pest inspectionBug & insect extermination
★★★★★ Jim · a year ago

Excellent communication. Timely. Efficient. Very thorough. Knowledgeable. Both Nestor and Melvin, a true pleasure to work with. I wholeheartedly recommend them without hesitation.

Reasonable priceGeneral pest inspection
★★★★★ Allison · Edited a year ago

Our tech Santiago is the best! He’s thorough, friendly and takes the time to explain things to us. Highly recommend ABC Home & Commercial services!

Great priceHome inspectionGeneral pest inspection
★★★★★ Joyce · Edited a year ago

Fabian is a great technician. He’s always courteous and mindful of our specific needs. Thank you, Fabian for your dedication to go the extra mile. You are an asset to the company.

General pest inspectionBug & insect extermination+ Responsiveness+ Punctuality+ Quality
★ Ronaldo · Edited 2 years ago

Very poor service. Can not follow the simplest instruction. I would not recommend this company to anybody.

Flea & mite exterminationGeneral pest inspectionCockroach extermination
★★★★★ David · Edited 2 years ago

On time. Very good attention to details.

Hornet & wasp exterminationSpider exterminationGeneral pest inspection+ Responsiveness+ Professionalism
★★★★★ Irma · Edited 2 years ago

Very friendly and professional. Always available and knowledgeable.

General pest inspection
★★★★★ Todd · Edited 2 years ago

They always do an awesome job. We can call them anytime and they will do their best to help us. The best customer service and performance

Ant exterminationCockroach exterminationGeneral pest inspection
★★★★★ nancy · Edited 2 years ago

Love the service ABC provides! Paul and Alfredo are AMAZING !!!! Professionalism, punctuation, thoughtfulness to my animals, and expertise are unmatched!!!!! I do not like bugs especially spiders and since partnering with ABCs, I have not encountered any. Thank you again! Would definitely recommend both !

General pest inspection+ Responsiveness+ Punctuality+ Quality
★★★★★ Danielle · Edited 2 years ago

Updated review: pest control came by for a follow up visit after sorting out the miscommunication that happened within my apartment complex. Asked me questions about what kind of problems I’ve been seeing and set traps up to try and get rid of the problem. Spoke to me about my initial issues and tried his best to…

Cockroach exterminationGeneral pest inspection+ Responsiveness+ Punctuality+ Quality
★★★★★ Laurie · Edited 3 years ago

Melvin performed my annual pest control treatment and as always he provided a great service. He is thorough and diligent. He also alerted me to a problem in my roof and offered suggestions on how to address it. Melvin is the best!

Ant exterminationBug & insect exterminationGeneral pest inspection+ Responsiveness+ Quality
★★★★★ Teri · 3 years ago

We are so glad we went with ABC pest control. They came out quickly and did a great job. Melvin was very knowledgeable and explained the process every step of the way. We couldn't ask for a better technician. I would absolutely recommend them!

Home inspectionGeneral pest inspectionTermite inspection+ Responsiveness+ Punctuality+ Quality
★★★★★ Jorjor · 3 years ago

All the techs here are dedicated and very knowledgeable about what they're doing. The receptionists answering calls are super friendly and helpful as well. I've noticed the difference since I started the service and very happy with the results. I'm really glad I picked them for pest control!!

Ant exterminationBee exterminationBug & insect extermination+ Responsiveness+ Punctuality+ Quality
★★★★★ Miguel · 3 years ago

Excellent services. Responsable, on time.

Home inspectionGeneral pest inspection
★★★★★ Victor · 3 years ago

I’ve had a fantastic experience with this company and it is especially due to the technician that came out to our house, Paul Colon. Paul was extremely professional and super informative. Great communication throughout the whole process.

Bug & insect exterminationHornet & wasp exterminationMosquito extermination+ Responsiveness+ Punctuality+ Quality

Show more general pest inspection reviews (51 more) →

vs category

Blue = ABC, grey = bed bug exterminators average

SatisfactionReliabilityCraftValueMomentumTrackAccountability
This companyCategory average

Rating over time

4.04.55.02024-Q1: 5.00★ (16 reviews)2024-Q2: 4.58★ (19 reviews)2024-Q3: 4.52★ (27 reviews)2024-Q4: 4.75★ (16 reviews)2025-Q1: 4.83★ (18 reviews)2025-Q2: 4.83★ (23 reviews)2025-Q3: 4.67★ (21 reviews)2025-Q4: 5.00★ (7 reviews)2026-Q1: 5.00★ (8 reviews)2026-Q2: 4.69★ (13 reviews)2026-Q3: 5.00★ (7 reviews)2026-Q4: 4.00★ (1 reviews)2024-Q12024-Q42025-Q32026-Q22026-Q4
This companyIndustrydot size = review count

Price

$80-17% vs typical bed bug exterminators

Bar = middle half of what customers paid · gold mark = category median.

Great price 25%Reasonable 69%Overpriced 0%Not sure 6%

Score factorsHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%22+7.7Reliability 15%33+5Craft & service 20%63+12.6Value 10%71+7.1Momentum 8%40+3.2Track record 7%88+6.2Accountability 5%91+4.6Experts Score= 46Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.

SatisfactionSatisfaction · 35%Recency-weighted star average (2-year half-life), shrunk toward the category mean by review volume.Bar = this company’s percentile, tick = category average.
22
ReliabilityReliability · 15%How rarely jobs go badly: share of 1–2★ reviews in the last 24 months (fewer = better).Bar = this company’s percentile, tick = category average.
33
Craft & serviceCraft & service · 20%Google review highlights: Quality, Professionalism, Responsiveness, Punctuality — net praise per review.Bar = this company’s percentile, tick = category average.
63
ValueValue · 10%Customers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights.Bar = this company’s percentile, tick = category average.
71
MomentumMomentum · 8%Last 12 months vs lifetime average — improving or slipping.Bar = this company’s percentile, tick = category average.
40
Track recordTrack record · 7%Review volume and years with reviews.Bar = this company’s percentile, tick = category average.
88
AccountabilityAccountability · 5%Owner replies to 1–3★ reviews.Bar = this company’s percentile, tick = category average.
91

Praised for

Google highlights · percentile vs peersGoogle review highlights (Quality, Professionalism…): positive minus negative mentions per review, as a percentile vs peers.

Quality
+184 / −4
Professionalism
+203 / −0
Responsiveness
+176 / −0
Punctuality
+163 / −1
Value
+133 / −1

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