Analyzing 8,053,1138.1M ReviewsFor 22,83722.8K Experts

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ABC Shuttle Service

Airport shuttle service · Concord, CA · reviewed since 2016

How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%76+48.3Reliability 28%60+16.9Replies to reviews 8%42+3.5Momentum penalty16−8.4Experts Score= 60Not enough data for value; its weight is shared by the others.Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.60SCORE
BGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#55 of 67 airport shuttle servicesPosition by Experts Score among all companies we track in this category. · better than 18%
4.8 ★★★★★ 120 Google reviews · 24 photos
95%five-star reviews
4.00★last 12 monthsAverage stars on reviews from the last 12 months only.
10%1–2★, last 20 reviewsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
80%reviews answered by the owner
Oct 2026latest review
Request a call backWebsite ↗

ABC Shuttle Service at a glance

Google reviewers rate ABC Shuttle Service 4.8 out of 5 based on 120 reviews, with the owner responding to 80% of them. Customers frequently praise the punctuality, professional driving, and reasonable pricing for airport transfers. Recurring themes highlight easy online booking and friendly drivers who assist with luggage. However, low-star reviews criticize poor communication, noting that the company does not answer phone calls or emails promptly, which can lead to missed pickups or booking difficulties.

  • Google rating: 4.8 out of 5 from 120 reviews (95% five-star).
  • Reviews on this page: 120 Google reviews (102 with written comments, 1 with photos).
  • Owner responses: the business replied to 80% of reviews.
  • Most recent review: October 21, 2026.
  • Service: Airport Shuttle serving Concord, California.

Data from Google, last updated November 3, 2026.

Score profile vs other airport shuttle services

Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: satisfaction and reliability; weakest: momentum.

Satisfaction76Reliability60Craft & service–Value–Momentum16Replies to reviews42Satisfaction: 76 (median 79)Reliability: 60 (median 77)Momentum: 16 (median 100)Replies to reviews: 42 (median 50)
ABC Shuttle ServiceAirport Shuttle Services median0 = centre, 100 = best
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.ABC Shuttle Service: 76/100 on this factor. Category median: 79.B
76
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.ABC Shuttle Service: 60/100 on this factor. Category median: 77.B
60
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 98.–
–
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 92.–
–
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.ABC Shuttle Service: 16/100 on this factor. Category median: 100.F
16
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.ABC Shuttle Service: 42/100 on this factor. Category median: 50.C
42

Bar = this company · dark tick = category median.

Star ratings

120 Google reviews we collected

  • 5 stars11495%
  • 4 stars11%
  • 3 stars11%
  • 2 stars00%
  • 1 star43%

Praise vs complaints

Phrases our text analysis found in 102 written reviews

  • Praise18797%
  • Complaints53%

Topic share

How often each topic comes up in the written reviews

  • Staff & attitude5830%
  • Speed & response4825%
  • Quality & results2915%
  • Would recommend2915%
  • Honesty & trust105%
  • Communication95%
  • Price & value95%

What customers talk about

We read 102 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

  • “Harry was great driver, polite, and nice conversation.”
    “The man who owns the minivan hung up on us.”
  • “Was very punctual for an early flight and was polite.”
  • “Great service with wonderful drivers that go above and beyond and are such a pleasure!”
  • “Strongly recommend booking them for travel to and from the airport!”
  • “This was the most reliable airport shuttle service in the Bay Area.”
  • “Always on time and safe driving, comfortable space and thorough communication.”
  • “Very reasonable pricing considering Brentwood is quite far from SFO.”

People customers mention

  • Area 3 reviews

praise complaint · found by our text analysis, Google review wording unchanged.

Recent reviews

Scott1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Awesome ride. Ac omodating, pleasant on or even early. Had no issues adjusting when my plane was 2 hours later arriving than scheduled. I will use them every time I need airport service.

Valorie9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

I don’t usually like shuttles but ABC Shuttle was a seamless experience. My driver communicated with me well via texting. He was prompt and very courteous. I would not hesitate to use ABC Shuttle again!

O4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★

No response to email or WhatsApp. Overly dependent on website which doesn’t show all dates / times. Poor communication is a bad quality for an airport transfer service.

Michelle6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★

We had planned on taking BART from SFO to Brentwood; last minute decision to hire a shuttle service instead. ABC was a superior choice; easy online booking ( I booked while on a cruise ship) an instant quote is given to you. Very reasonable pricing considering Brentwood is quite far from SFO. We were picked up in…

Elizabeth7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Really appreciated the ease and friendliness of ABC shuttle. Strongly recommend booking them for travel to and from the airport!

Alec2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Our shuttle driver was super chill, creating conversation, playing some nice music, and letting us take full control of the air conditioning. He also loaded all of our luggage into the vehicle, and ensured us the best comfort. We had a really smooth ride home and would totally use this shuttle service again. Until the next time we travel!

Compare with

Photos

Customer reviews

4.8 ★★★★★ 120 reviews on Google · rating breakdown

Reviews from Google, shown as published (original wording, unedited).

Team members customers mention
Filter by topic — each topic is highlighted in the reviews in the same color
Bob Krueger5 reviewsTotal number of Google reviews Bob has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Harry was great driver, polite, and nice conversation.

Response from the owner · 5 months ago

Thanks Bob!

Scott Nyhagen1 reviewTotal number of Google reviews Scott has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Awesome ride. Ac omodating, pleasant on or even early. Had no issues adjusting when my plane was 2 hours later arriving than scheduled. I will use them every time I need airport service.

Response from the owner · 5 months ago

Thank you Scott! Always a pleasure.

Valorie Smith9 reviewsTotal number of Google reviews Valorie has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I don’t usually like shuttles but ABC Shuttle was a seamless experience. My driver communicated with me well via texting. He was prompt and very courteous. I would not hesitate to use ABC Shuttle again!

Response from the owner · 8 months ago

Thank you Valorie!

Nikhil Arashanapalli2 reviewsTotal number of Google reviews Nikhil has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

They were on time and professional! Would definitely go with them again.

Response from the owner · 9 months ago

Thank you for the kind words Nikhil!

O I4 reviewsTotal number of Google reviews O has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

No response to email or WhatsApp. Overly dependent on website which doesn’t show all dates / times. Poor communication is a bad quality for an airport transfer service.

Response from the owner · 9 months ago

Thank you for your feedback. We’re sorry you didn’t have the opportunity to use our services before leaving a review. Our website shows real time availability. If no dates or times appear, it means there is no availability for that slot. For bookings made less than 24 hours in advance, availability may also be limited to ensure reliable service. Most FAQs, including pricing, can be found on our website by starting the booking form (no submission required). Due to high call volumes, phone support is limited to scheduled rides. Non urgent inquiries are handled via email, WhatsApp, and text and typically responded to within 6-24 hours, usually sooner. Again we apologize for your experience and wish you the best.

Tony Atmodjo3 reviewsTotal number of Google reviews Tony has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Unsure if this is real, no one answer my call or Whatsapp?

Response from the owner · 10 months ago

Hi Tony, we’re certainly real. Sorry I missed your call. Feel free to text us if that’s easier.

Michelle Munson6 reviewsTotal number of Google reviews Michelle has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

We had planned on taking BART from SFO to Brentwood; last minute decision to hire a shuttle service instead. ABC was a superior choice; easy online booking ( I booked while on a cruise ship) an instant quote is given to you. Very reasonable pricing considering Brentwood is quite far from SFO. We were picked up in a beautiful Tesla and had a very pleasant conversation with the driver the whole way. He was so great that after I was home for over an hour I noticed I left my phone in his car. I called him and he turned around to bring back to me. I insisted on meeting him where he was but he came back, that is great customer service! ABC Shuttle Service is the one to call!

Response from the owner · 2 years ago

Thank you!

Elizabeth Reeds7 reviewsTotal number of Google reviews Elizabeth has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Really appreciated the ease and friendliness of ABC shuttle. Strongly recommend booking them for travel to and from the airport!

Alec Tran2 reviewsTotal number of Google reviews Alec has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Our shuttle driver was super chill, creating conversation, playing some nice music, and letting us take full control of the air conditioning. He also loaded all of our luggage into the vehicle, and ensured us the best comfort. We had a really smooth ride home and would totally use this shuttle service again. Until the next time we travel!

Joshua FosterLocal Guide · 29 reviewsTotal number of Google reviews Joshua has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I had Jose. He was a good driver. Was very punctual for an early flight and was polite. I recommend after getting picked up from Vallejo to sfo. Solid ride.

ABC Shuttle Service on Google Maps →

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