Google reviewers rate Ability Rehabilitation 4.8 out of 5 based on 231 reviews, with the owner responding to 85 percent of them. Patients frequently praise the staff's professionalism, punctuality, and ability to provide individualized care for post-surgical and stroke recovery. Recurring criticisms involve front desk inattention during check-ins, scheduling mismatches that result in shared sessions or idle time, and accessibility issues within the facility layout.
Google rating: 4.8 out of 5 from 231 reviews (93% five-star).
Reviews on this page: 231 Google reviews (154 with written comments, 3 with photos).
Owner responses: the business replied to 85% of reviews.
Reviews from Google, shown as published (original wording, unedited).
SB
Samantha Bennett8 reviews
★★★★★
Tammy went above and beyond for our son (age: eleven). He had two elbow surgeries this year, and Tammy offered kind, skilled care over the course of several months. She made a tremendous impact on his healing process. Very thankful for Ability Rehabilitation!
Response from the owner · 2 weeks ago
We truly appreciate your kind words and positive feedback—thank you so much!
Ms. Tammy was amazing with my very active and curious five year old son. She was so patient but still made sure he hit every milestone in his recovery and even faster than we hoped for.
Response from the owner · 3 weeks ago
Your feedback is greatly appreciated—thank you for your kind and encouraging words.
This is my second round coming to Ability Rehabilitation, and once again, I have been very impressed with the experience. The physical therapy staff are always kind, polite, professional, and genuinely caring. They definitely know how to take care of their patients and make sure you leave feeling healthier and stronger.<br><br>The only thing I’m not a fan of is the obnoxious payment monitor with a random person popping up to take your payment. I find it frustrating because you already have perfectly capable staff members who are there with the patients and could easily handle this part of the process.<br><br>It also makes me question whether this is the best use of the company’s resources. I would much rather see those resources invested back into the patients and the staff who are providing such excellent care.<br><br>Overall, though, my experience with the physical therapy team has been very positive, and I truly appreciate the care and professionalism they provide.
Response from the owner · a month ago
We’re very thankful for your kind review. It’s always a pleasure hearing such positive feedback!
All of the therapists I worked<br>With were knowledgeable one therapist stood out. Melissa. She was excellent. Explained everything tea out the exercises and how they helped. I was discharged recently and on my last day Melissa gave me exercises to do at home very good and experience
Response from the owner · a month ago
Your feedback is greatly appreciated—thank you for your kind and encouraging words.
My experience at Ability Rehab. was excellent. The staff was professional and provided individual exercises geared to my capabilities and drive. My sessions started on time with constant feedback and encouragement to keep going. If I need rehab again I will definitely go back to Ability.<br>Nancy Muenzmay
Response from the owner · 2 months ago
Your feedback is greatly appreciated—thank you for your kind and encouraging words.
I can’t say enough about Tammy. She is the best and has help me so much. I have made so much progress with her and she is extremely knowledgeable in getting me back to where I should be
Response from the owner · 3 months ago
We're so grateful for your positive review—thank you for taking the time to share it!
I am so happy with the treatment I received at Abiliity in Apopka. I strongly recommend Joseph, Chris and Daisy. Thanks for restoring me back where I’m able to garden and care for myself without assistance!
Response from the owner · 3 months ago
We truly appreciate your kind words and positive feedback—thank you so much!