We booked Lindsey and Caitlin for our wedding in October 2026. Both were absolutely phenomenal! We had makeup for the bride, two bridesmaids and the moms, and hair for all previously mentioned plus the groom. During the entire process, they were very communicative. I never really do my makeup or hair anymore, so I was nervous I wouldn’t really look like “myself. However, during the bridal trial, both Lindsey and Caitlin were amazing listeners and told me exactly what they were doing to my hair and face. During both the trial and the wedding day, they were very open to adjust and pivot if someone didn’t like their makeup/hair. Everyone felt and looked beautiful! My husband was also able to feel special thanks to Caitlin adding some texture and waves to his hair, and he looked SO handsome! I highly recommend AboutFace for your wedding!
About Face of New Orleans
About Face of New Orleans at a glance
Google reviewers rate About Face of New Orleans 4.9 out of 5 based on 93 reviews. Customers frequently praise the staff for their punctuality, clear communication, and ability to create long-lasting makeup for weddings and special events. Many also highlight the quality of facial treatments and the wide selection of products available in-store. However, some low-star reviews criticize the customer service and note that makeup applications did not last as expected or lacked attention to detail.
- Google rating: 4.9 out of 5 from 93 reviews (96% five-star).
- Reviews on this page: 93 Google reviews (80 with written comments, 9 with photos).
- Owner responses: the business replied to 48% of reviews.
- Most recent review: October 18, 2026.
- Service: Makeup Artist serving Westwego, Louisiana.
Data from Google, last updated October 27, 2026.
Score profile vs other makeup artists
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: satisfaction and momentum; weakest: replies to reviews.
Bar = this company · dark tick = category median.
Star ratings
93 Google reviews we collected
- 5 stars8996%
- 4 stars11%
- 3 stars00%
- 2 stars00%
- 1 star33%
Praise vs complaints
Phrases our text analysis found in 80 written reviews
- Praise9796%
- Complaints44%
Topic share
How often each topic comes up in the written reviews
- Staff & attitude3434%
- Would recommend2626%
- Quality & results2525%
- Communication77%
- Speed & response55%
- Price & value22%
- Honesty & trust22%
What customers talk about
We read 80 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“This is the most friendly, kind and welcoming place that you can go in metro new orleans to create beautiful glowing skin.”
“I highly recommend visiting soon and booking some services I always feel happy and delightfully satisfied leaving.”
“Wouldn't recommend.”
“Jenn provides great services and the products are top notch.”
“During the entire process, they were very communicative.”
“They arrived on time and even finished earlier than expected.”
“Great price for the service!”
“The owner Lindsey was absolutely amazing—so knowledgeable, patient, and genuinely fun to be around.”
People customers mention
- Lindsey 6 reviews
- Jennifer 6 reviews
- Jenn 5 reviews
- Tiffany 3 reviews
- Road 3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
We booked Lindsey and Caitlin for our wedding in October 2026. Both were absolutely phenomenal! We had makeup for the bride, two bridesmaids and the moms, and hair for all previously mentioned plus the groom. During the entire process, they were very communicative. I never really do my makeup or hair anymore, so I…
About Face is always great. Jenn provides great services and the products are top notch.
This is the most friendly, kind and welcoming place that you can go in metro new orleans to create beautiful glowing skin. About face gives you a one stop shop for makeup, skin products, suggestions and techniques to keep it looking youthful and healthy. I highly recommend visiting soon and booking some services I…
Love the facials. Great variety of products also! I was having a really bad rosacea break out and their red out facial and products were the chef’s kiss!
I had a makeup lesson with Tiffany! She did an amazing job and the makeup looked amazing. They also had a great selection of products and brushes to pick from!
Tiffany was amazing. Made me feel comfortable and we talked and bonded and I had a great time with her. My makeup came out perfect. I will be back.
Photos
Customer reviews
4.9 ★★★★★ 93 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
About Face is always great. Jenn provides great services and the products are top notch.
Jennifer L is the best. Felt amazing after my treatment.
This is the most friendly, kind and welcoming place that you can go in metro new orleans to create beautiful glowing skin. About face gives you a one stop shop for makeup, skin products, suggestions and techniques to keep it looking youthful and healthy. I highly recommend visiting soon and booking some services I always feel happy and delightfully satisfied leaving.
Love the facials. Great variety of products also! I was having a really bad rosacea break out and their red out facial and products were the chef’s kiss!
I had a makeup lesson with Tiffany! She did an amazing job and the makeup looked amazing. They also had a great selection of products and brushes to pick from!
Tiffany was amazing. Made me feel comfortable and we talked and bonded and I had a great time with her. My makeup came out perfect. I will be back.
I have had the pleasure of being a customer of About Face for over 3 years and one of Jenn Hernandez's clients. There are no words to express how grateful I am to have this pleasure in my life and my face to be in her hands :). If you have not experienced About Face on Metairie Road. Treat yourself. You will forever be a client / customer
Thank you for the kind words Suzy! We are fortunate to have clients like you!
Jenn and the team at About Face in Old Metairie are the absolute best. My facial was extremely relaxing and my face is glowing. Jenn always does the best work on my brows. Best self care spot!
10/10 recommend the makeup lesson. If you want to learn how to do YOUR makeup instead of just following trends, take the class! 💕 I absolutely loved this makeup class! As I’ve gotten older, I’ve realized that I don’t want to just keep following makeup trends; I want to learn how to apply makeup in a way that actually works for my face, my features, and my age. I wanted to understand why certain things look the way they do on my face, how to work with my face shape, where products should be placed on my face, and how to enhance my features instead of trying to copy someone else’s makeup routine. This class taught me all of that and SO much more! The owner Lindsey was absolutely amazing—so knowledgeable, patient, and genuinely fun to be around. She made the whole experience comfortable and personalized, and I walked away with new makeup, new techniques, and a much better understanding of what works for me. Honestly, I got a makeup lesson, some new makeup, and gained a friend all in one session! ❤️ I can’t recommend her enough. If you’re tired of following trends and want to learn how to do makeup for YOUR face, take the class—you won’t regret it!
Ashley, thank you so much for trusting me with your beauty needs. It was such a pleasure meeting. I’m just a hop, skip and a jump away for anything you need! Makeup, skincare, or just an ear! Stop by anytime. I’d love to catch up!💗
Business details
- Address: 701 Metairie Rd 1b 106, Metairie, LA 70005
- Phone: (504) 304-1556
- Website: aboutfaceco.com
- Service area: Westwego, LA