Above & Beyond Concierge logo

Above & Beyond Concierge

Event planner · Galveston, TX · reviewed since 2021

How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 69%99+68.5Reliability 31%98+30.2Experts Score= 99Not enough data for value, replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.99SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#99 of 201 photographersPosition by Experts Score among all companies we track in this category. · better than 51%
5.0 ★★★★★ 26 Google reviews · 24 photos
100%five-star reviews
5.00★last 12 monthsAverage stars on reviews from the last 12 months only.
0%1–2★, last 20 reviewsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
65%reviews answered by the owner
Jun 2026latest review

Above & Beyond Concierge at a glance

Customers describe a 5.0-star service based on 26 reviews, highlighting punctuality, quick communication, and flexible last-minute changes. Services include beach setups, bonfires, massages, yoga, and event coordination, with frequent mentions of detailed planning and seamless execution. No recurring criticisms appear in the provided excerpts, and the owner responded to 65% of reviews.

  • Google rating: 5.0 out of 5 from 26 reviews (100% five-star).
  • Reviews on this page: 26 Google reviews (24 with written comments, 2 with photos).
  • Owner responses: the business replied to 65% of reviews.
  • Most recent review: June 30, 2026.
  • Service: Photographer serving Galveston, Texas.

Data from Google, last updated November 1, 2026.

Score profile vs other photographers

Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: reliability.

Satisfaction99Reliability98Craft & service–Value–Momentum100Replies to reviews–Satisfaction: 99 (median 99)Reliability: 98 (median 99)Momentum: 100 (median 100)
Above & Beyond ConciergePhotographers median0 = centre, 100 = best
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Above & Beyond Concierge: 99/100 on this factor. Category median: 99.A
99
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Above & Beyond Concierge: 98/100 on this factor. Category median: 99.A
98
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 100.–
–
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 100.–
–
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Above & Beyond Concierge: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 62.–
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Bar = this company · dark tick = category median.

Star ratings

26 Google reviews we collected

  • 5 stars26100%
  • 4 stars00%
  • 3 stars00%
  • 2 stars00%
  • 1 star00%

Praise vs complaints

Phrases our text analysis found in 24 written reviews

  • Praise22100%
  • Complaints00%

Topic share

How often each topic comes up in the written reviews

  • Would recommend732%
  • Quality & results627%
  • Staff & attitude314%
  • Communication314%
  • Speed & response29%
  • Price & value15%

What customers talk about

We read 24 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

  • “I highly recommend Somer and her crew for any of the fun services they provide!”
  • “Her attention to the tiniest details are top notch.”
  • “I cannot ’ express in ’ words how amazing, professional and determined Somer and this company is.”
  • “They were very easy to work with and quick to respond/reply.”
  • “The team was able to pull off getting our beach set-up, including lunch, for the next day.”
  • “On top of it, in order to make sure we still get to experience a good weather sunset evening, they said we get to redo it at no cost.”

People customers mention

  • Sissy 4 reviews

praise complaint · found by our text analysis, Google review wording unchanged.

Recent reviews

Del1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Above and Beyond really came through for us! I noticed the error on the booking date late in the afternoon before we wanted our beach set up. The team was able to pull off getting our beach set-up, including lunch, for the next day. They were very easy to work with and quick to respond/reply. I reached out to two…

Diana5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

This company is amazing! They made absolutely sure we all (including our pup!!) had everything we needed and wanted, including changes mid- weekend due to weather. Thank you so much; we can't wait to come back and work with you again.

Sarah8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★

The Above and Beyond Concierge truly did just that, they went above abs beyond! Every detail of our beach glam setup was absolutely beautiful!

Customer photo from Sarah's reviewCustomer photo from Sarah's reviewCustomer photo from Sarah's reviewCustomer photo from Sarah's review
Stop1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★

I cannot ’ express in ’ words how amazing, professional and determined Somer and this company is. I had a beach side sunset proposal planned and it turned into a 35 mph windy day on the beach. In such a selfless act, instead of giving up because the wind kept blowing away their props, they found the most perfect…

Randy2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★

We had them setup a bonfire on the beach for us. It was awesome!! They made everything so easy from booking, answering questions, and the location we wanted. They setup chairs, little tables, a table for the smores and an awesome fire pit. It was so cool to just walk up and start enjoying the bonfire. We didn't have…

Carrie11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★

We had a girls weekend in Galveston. They helped us schedule massages for six people in the comfort of our own home. It was fabulous!!! So grateful for all the good communication and willingness to book at the last minute. Will book again!

Photos

Customer reviews

5.0 ★★★★★ 26 reviews on Google · rating breakdown

Reviews from Google, shown as published (original wording, unedited).

Team members customers mention
Filter by topic — each topic is highlighted in the reviews in the same color
Kyle1 reviewTotal number of Google reviews Kyle has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Amazing Unforgettable Beach Experience!!

  • Price assessment: Great price
Response from the owner · 4 months ago

Thank you Kyle!

Del Walker1 reviewTotal number of Google reviews Del has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Above and Beyond really came through for us! I noticed the error on the booking date late in the afternoon before we wanted our beach set up. The team was able to pull off getting our beach set-up, including lunch, for the next day. They were very easy to work with and quick to respond/reply. I reached out to two other companies offering similar services. They never responded. Thanks Above and Beyond for a truly memorable beach day!

Diana Marks5 reviewsTotal number of Google reviews Diana has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

This company is amazing! They made absolutely sure we all (including our pup!!) had everything we needed and wanted, including changes mid- weekend due to weather. Thank you so much; we can't wait to come back and work with you again.

Response from the owner · a year ago

Thank you Diana! We look forward to working with you again.

Sarah De La Rosa8 reviewsTotal number of Google reviews Sarah has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

The Above and Beyond Concierge truly did just that, they went above abs beyond! Every detail of our beach glam setup was absolutely beautiful!

Stop Dreaming1 reviewTotal number of Google reviews Stop has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I cannot ’ express in ’ words how amazing, professional and determined Somer and this company is. I had a beach side sunset proposal planned and it turned into a 35 mph windy day on the beach. In such a selfless act, instead of giving up because the wind kept blowing away their props, they found the most perfect spot and secured everything to the point it did not fly away. On top of it, in order to make sure we still get to experience a good weather sunset evening, they said we get to redo it at no cost. That is extremely professional, and shows that they actually care . Thank you somer for helping me with the best thing that’s ever come into my life

Randy Paige2 reviewsTotal number of Google reviews Randy has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

We had them setup a bonfire on the beach for us. It was awesome!! They made everything so easy from booking, answering questions, and the location we wanted. They setup chairs, little tables, a table for the smores and an awesome fire pit. It was so cool to just walk up and start enjoying the bonfire. We didn't have to worry about anything, just enjoyed our time with family. They kept the fire going and checked on us periodically. I highly recommend Somer and her crew for any of the fun services they provide!!!

Carrie Pisklak11 reviewsTotal number of Google reviews Carrie has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

We had a girls weekend in Galveston. They helped us schedule massages for six people in the comfort of our own home. It was fabulous!!! So grateful for all the good communication and willingness to book at the last minute. Will book again!

Response from the owner · 2 years ago

Hi Carri TY this makes us so happy 😊

Toni Tutor15 reviewsTotal number of Google reviews Toni has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I used Above & Beyond’s service for a company function and Sissy did not disappoint. Her attention to the tiniest details are top notch. I will definitely be a repeat customer!

lauren ream2 reviewsTotal number of Google reviews lauren has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

The team at Above and Beyond went “above and beyond”. We loved our fishing trip, bonfire with s’mores, and meal reservations all set up. I highly recommend their services. Next time I will book massages!!!

Response from the owner · 3 years ago

Ty So happy ABC Team was able to assist you & your family w/y’all’s vacation ☺️

StephanieLocal Guide · 45 reviewsTotal number of Google reviews Stephanie has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Thank you Sissy for always assisting me in making my trips to Galveston very memorable ones. From our beautiful beach setup near pleasure pier to my biker rally Airbnb setup, both have been seamless. My family enjoyed the beautiful beach umbrella setup this summer, it made it so easy for us to just show up and enjoy our day. Book Above and Beyond Concierge for any of your future Galveston travel needs. Sissy always goes and above and beyond to deliver her customers needs.

Above & Beyond Concierge on Google Maps →

Business details