Google reviewers rate Above The Mess 4.9 out of 5 stars based on 247 reviews, highlighting professional conduct, punctuality, and thorough deep cleaning services. Customers frequently praise the company's responsive communication, reasonable pricing, and ability to handle specific requests like pet hair or move-out preparation. However, a recurring criticism in lower-rated reviews involves unexpected costs exceeding initial quotes and confusion regarding service exclusions, with some clients noting inconsistent crew assignments affecting long-term satisfaction.
Google rating: 4.9 out of 5 from 247 reviews (92% five-star).
Reviews on this page: 247 Google reviews (228 with written comments, 3 with photos).
Owner responses: the business replied to 77% of reviews.
Most recent review: August 12, 2026.
Service: Basement Cleaning Service serving Fox Lake, Illinois.
Data from Google, last updated October 25, 2026.
Photos
Customer reviews
4.9
★★★★★
247 reviews on Google
5★228
4★10
3★4
2★2
1★3
Reviews from Google, shown as published (original wording, unedited).
DP
Donna Palade8 reviews
★★★★★
The whole experience with Above The Mess was very professional from beginning to end. Their crew did an amazing job and they were very communicative with what I needed completed. Can’t wait to have them clean again. They did a very good job and were in and out in a timely manner. I would definitely use them again and now have them set up to clean monthly.
The crew did an amazing job!! I have never had a cleaning company do such a good job! They handled my dogs (and all their hair) so well. They asked me about the parts of my house that I care about most, what products I would like used on surfaces, and left me feeling like they cared about my home. When they left I was amazed at what my house looked like. I would highly recommend this company.
Above the Mess did a fantastic job on my move out clean. They were able to schedule me with just a day notice!! The crew arrived on time and got right to work. They were quick and thorough getting everything done in the time estimated. I immediately put Above The Mess contact info in my phone so I can hire them for all my future cleaning needs!
Response from the owner · 3 months ago
Hi Donna! Thank you so much for taking the time to leave us a review
The Above the Mess team came in and did a fantastic deep clean in a house that was empty and getting ready for sale. Communication was great, pricing was reasonable especially given the included services, they were able to schedule very fast for me and ultimately did a great job. If you are looking for a cleaning service I would highly recommend Above the Mess.
Price assessment: Great price
Services: Moving-related cleaning, Deep clean
Response from the owner · 3 months ago
Thank you very much for allowing us to service your home for you!
I moved into a different home. The staff was very efficient. Emily was the lead cleaner. She talked to me and listened to my concerns. I asked Emily to let me know if she or her staff (Jade and Hope) noticed anything that I should be aware of, to please let me know.
They found three possible issues. Emily gave me suggestions as to how to correct the issues.
They finished in two hours. My new residence was very clean.
Thank you Above the Mess. Job well done.
P.S. I ❤️ loved the paper towels and
I’ve been using Above the Mess for a while now, and they continue to exceed my expectations.
During their most recent visit, an unexpected issue came up when all of my home’s fire alarms suddenly started going off while Above The Mess was servicing my home. Tyler, one of the cleaning crew, immediately called to let me know what was happening and then went above and beyond by thoroughly checking every room in the house for any signs of smoke or fire. He even checked the attic and basement and patiently worked through several troubleshooting ideas with me over the phone.
I offered to have the crew leave so they wouldn’t have to work through the incredibly loud alarms, but Tyler assured me they could continue and finish the job. Despite dealing with constant 120 dB fire alarms, the team remained professional, courteous, and focused. They completed the cleaning and did an outstanding job, just as they always do.
By the time I got home and was able to resolve the alarm issue, they were still there working hard and maintaining a positive attitude throughout the entire situation.
It’s rare to find a company with this level of professionalism, dedication, and customer care. Above the Mess consistently delivers exceptional service, and Tyler and the crew turned what could have been a very stressful situation into a non-issue. I highly recommend them to anyone looking for a reliable, trustworthy, and hardworking cleaning service.
Price assessment: Great price
Services: Standard cleaning, General housekeeping
Response from the owner · 4 months ago
Hi Thomas,
Thank you very much for taking the time to leave such a great review! I am so glad the crew was there to be able to help out!
The team did an excellent job cleaning up our brand new home. We wanted to move in with a feeling that everything was clean and we were not disappointed with the service, communication, or price. Highly recommend!
Price assessment: Great price
Price: $200–250
Services: Standard cleaning
Response from the owner · 4 months ago
Thank you so much, Jake! Congratulations on your new home :)
