Google reviewers rate AC Automotive 4.8 out of 5 based on 402 reviews, with the owner responding to 78 percent of them. Customers frequently praise the shop for professional body work, paint blending, friendly staff, and seamless coordination with insurance and rental companies. However, recurring criticisms in lower-rated reviews highlight significant delays beyond estimated timelines, poor communication regarding repair status, and instances of property damage or carelessness during the repair process.
Google rating: 4.8 out of 5 from 402 reviews (93% five-star).
Reviews on this page: 402 Google reviews (273 with written comments, 6 with photos).
Owner responses: the business replied to 78% of reviews.
Most recent review: August 28, 2026.
Service: Auto Repair Shop serving Hartford, Connecticut.
Data from Google, last updated October 25, 2026.
Photos
Customer reviews
4.8
★★★★★
402 reviews on Google
5★375
4★12
3★1
2★5
1★9
Reviews from Google, shown as published (original wording, unedited).
HS
Hasan SamakaabLocal Guide · 25 reviews
★★★★★
I was rear ended violently on December 5th, 2025 and the impact lit up all my warning alarms and compromised my bumper.
AC Automotive gave me an appointment for January 28, 2026 and, after examining the damage and replacements parts required, told me to brace for a call to bring the car back when the order arrives.
February 18th, 2026, I received the call & text and drove up the car to their shop.
Two weeks later, on March 5th, 2026, as promised, my car was fixed as good as new.
I’m not the first customer to speak highly of this facility and, hopefully, won’t be the last.
Thank you for caring.
Response from the owner · a month ago
Hi, Hasan. We appreciate the kind words and are glad we could provide you with a positive experience!
Jesús Antonio Morillo GomezLocal Guide · 26 reviews
★★★★★
It took a long time to complete the job, but the quality of the work was good. The paint blending was about an 8/10. However, the customer experience could be improved. I had to follow up several times during the process because they didn’t provide updates, so you need to plan your rental and time accordingly.
Response from the owner · 8 months ago
Hi, Jesús. Your feedback is highly appreciated. Thank you for the review!
I remembered A.C. Automotive from a previous accident my wife got into 7 years ago- because they were fantastic and do amazing work.
So when I was struck by a vehicle in October of 2025 they were my first and only choice. And guess what? They are still the best and do amazing work!
You will not go wrong trusting they will take care of you.
Thanks Nicole!!
Price assessment: Reasonable price
Services: Painting, Body & Trim
Response from the owner · 10 months ago
Hi, Jacob. Your feedback is highly appreciated. Thank you for the review!
I’ve been a customer of AC Auto for 40 years. They have been consistently reliable, honest and on time with all repairs performed for me. I highly recommend this business without reservation.
Price assessment: Great price
Services: Tires, Painting, Body & Trim
Response from the owner · 10 months ago
Hi, Michael. We appreciate the kind words and are glad we could provide you with a positive experience!
