Google reviewers rate Accel Pest & Termite Control 4.9 out of 5 based on 1913 reviews, with the owner responding to 99% of them. Customers frequently praise punctuality, thoroughness, and clear communication regarding services like termite control, mosquito spraying, and general pest inspections. Recurring themes highlight professional conduct, detailed explanations of treatments, and responsive customer service. However, some low-star reviews cite issues with technicians arriving without homeowner presence, failing to show up, or performing work too quickly to verify.
Google rating: 4.9 out of 5 from 1,913 reviews (97% five-star).
Reviews on this page: 1,913 Google reviews (1,391 with written comments, 5 with photos).
Owner responses: the business replied to 99% of reviews.
Most recent review: October 24, 2026.
Service: Cockroach Control serving Suffolk, Virginia.
Data from Google, last updated October 25, 2026.
Photos
Customer reviews
4.9
★★★★★
1,913 reviews on Google
5★1,854
4★41
3★8
2★1
1★9
Reviews from Google, shown as published (original wording, unedited).
M
Mercedes
★★★★★
I asked that all services be halted being that I am not at the residence to confirm the service and you all came out anyway. Once again, please halt all services until further notice. I prefer to be onsite when services are completed.
Thank you in advance.
Response from the owner · 23 hours ago
Can you email me directly so I can correct this for you and credit back any charges you didn’t authorize? I just need to verify your address. [email protected]
Joseph, called, sated arrival time for treatment. He was on time ,sprayed thoroughly and offered to remove bird house on my light fixture. Thanks Joseph for your professional service.
Price assessment: Great price
Price: $20–40
Services: Hornet & wasp extermination, Ant extermination
Response from the owner · a year ago
Thank you for your kind words, Edith! We're glad to hear Joseph provided you with such professional service and thorough treatment.
Khendall and Robert was amazing!!!. They listened to our concerns to figure out how to be approach our situation. They sprayed every nook and cranny even put something under the sinks near the pipes. He explained everything to us and gave us a bunch of suggestions even gave me a great tip about the sewer near my house.
Price assessment: Reasonable price
Response from the owner · 3 days ago
Thank you for your wonderful feedback, Jaleesa! It's great to hear that Khendall and Robert provided such attentive service and helpful advice for your situation.
Marvin did a great job doing the termite treatments. He explained to me of what to expect and what happens next for a long run.
Price assessment: Reasonable price
Price: $200+
Services: Termite extermination
Pest type: Termites
Response from the owner · 3 days ago
It's wonderful to hear that Marvin provided you with such thorough service and clear explanations during your termite treatment. Thank you for your positive feedback!
Excellent customer service, George was an excellent rep for the company. He was very knowledgeable and thorough. To soon to tell if treatments were effective yet, but have no reason to doubt they will be.
Price assessment: Great price
Price: $120–140
Services: Spider extermination, General pest inspection, Cockroach extermination
Pest type: Cockroaches
Response from the owner · 5 days ago
Thank you for the kind words, Andrew! We’re glad to hear that George provided you with excellent service and showcased his knowledge effectively.
Khendall was very nice and friendly!! Communication was superb, and he did an excellent quick and thorough job.
Response from the owner · Edited 5 days ago
We're so glad to hear you had a positive experience with Khendall at Accel Pest Control! Thank you for sharing your feedback on our communication and service quality.
