Access Care Partners

I have been working with this agency on behalf of my mom for almost a year now. Everyone there is super nice and very helpful. Special kudos to Janelle Graham, Diadelisse Colon, and Monica Crespo who have worked countless hours and answered 32424 emails from me. I'm very appreciative of the thoughtful care they have taken to help me navigate so many things. I would recommend Access Care Partners to anyone looking for help with their loved one. They are great and will do whatever they can to support you.

This agency does not follow up on their work nor do they return calls to consumers nor other professional colleagues.

I met with the Outreach & Assessment Coordinator Marissa Merrill from the LTSS program. Marissa brings a tremendous amount of compassion and integrity to her work with individuals with various needs. From the very beginning of our connection, almost 4 months prior, Marissa made every effort she could to connect and track down times that would work to meet and was both persistent and consistently warm and negotiable with her time right down to the hours before the appointment, which occurred at a Friendly's restaurant. Marissa made every effort she could to connect with me and to be on my level, that is to be on the same level with whomever she was talking to, about the program, about what my needs are, and she has a great deal of compassion and understanding for the challenges that people face trying to get help. I would say that she has gone above and beyond her call of duty as the program assessment coordinator and is doing a great service to the bhn Care Alliance of Western Massachusetts. I am grateful to have help with any services available, and Marissa is doing an excellent job in sharing what those services are and what is available. Highly recommended for elders and for people who have needs. A+++!!!

These people are wonderful and caring. My family is a mixed race one. I never felt a trace of racism, only kindness and compassion.

Ok

Employees are very friendly. They go out of their way to assist. Highly recommended for assistance.

I love how nicely they renovated this building and that they help the elderly and disabled.

(2)se pasan el teléfono como papa caliente no contestan te transfieren y vuelven a transferir Me quedé sin horas debido a que el programa está supuestamente corto con el servicio de enfermeras para hacer evaluaciones dos ańos que me pasa lo mismo su contestación la misma de siempre es que me cambiaron de case manager y tenía muchos casos y simplemente se olvidaron de mi dos años con la misma contestación ni pudieron llamar a desir me del problema ahora me quedaré sin mi personal care assistant por negligencia de ustedes este queja es actualmente (1) queja Te dicen una hora para ir ala casa y ni se presentan menos llaman a canselar termino yo llamando a ver por q no fueron siempre q hago algo para el beneficio de mi psa como la hoja para q no tenga q faxiar su nómina todavía es la hora que ese papel ellos no lo enviaron a tempus eso es inrresponsable

Meal program was consistent -and trust worthy until the person on your route is out. Trapping seniors into waiting at home or having to go without. For a company that is supposed to also be checking on a seniors welfare ethics are questionable. MEAL PREP IS NOT conducive to a well balance diet lots of pasta. After initial meeting no follow thru and pricing is not clear on other services until a month after services start - be wary. Caregiver support section is sadly lacking and definitely not what it was.

Went for food safety training Katie did a very thorough job