John SmithLocal Guide · 35 reviewsTotal number of Google reviews John has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleJohn was very helpful ! Give him a raise ! From Jacob
Access Point Towing
4.9 ★★★★★ 304 Google reviews · 24 photos
96%five-star reviews
8%reviews answered by the owner
Oct 2026latest review
Access Point Towing at a glance
Google reviewers rate Access Point Towing 4.9 out of 5 based on 304 reviews, with the owner responding to 8% of them. Customers frequently praise the company for punctual arrivals, professional drivers, and reasonable pricing during roadside emergencies and towing services. Recurring criticisms include disputes over quoted prices, limited storage hours despite 24/7 roadside availability, and isolated incidents of rude dispatchers or driving violations.
- Google rating: 4.9 out of 5 from 304 reviews (96% five-star).
- Reviews on this page: 304 Google reviews (228 with written comments, 15 with photos).
- Owner responses: the business replied to 8% of reviews.
- Most recent review: October 3, 2026.
- Service: Towing Service serving Detroit, Michigan.
Data from Google, last updated November 13, 2026.
Star ratings
304 Google reviews we collected
- 5 stars29396%
- 4 stars41%
- 3 stars00%
- 2 stars10%
- 1 star62%
Praise vs complaints
Phrases our text analysis found in 228 written reviews
- Praise38298%
- Complaints82%
Topic share
How often each topic comes up in the written reviews
- Speed & response13134%
- Staff & attitude11931%
- Quality & results5314%
- Would recommend3810%
- Price & value226%
- Honesty & trust144%
- Communication133%
What customers talk about
We read 228 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“They were responsive, reliable, and came through when I really needed them.”
“You literally have a sign on the back of your tow truck “slow down, it’s the law” yet you proceed to drive well above the posted speed limit of 55.”
“…cess Point for a tow after an accident early on Saturday morning Very Professional, Reasonable price quote, gave a time frame of 10-15 minutes with d…”
“Great experience, I would use their service again if needed.”
“I requested a flatbed encase the jump did not work, The tow truck driver was prompt here at the time provided by the insurance company.”
“Great service great speed good experience for a bad day highly recommended”
“…kept my vehicle over night tried to sneak at 8am and dropped it off I do not recommend using this tow company to anyone…”
“…e for having a great positive attitude, and for being on point for an affordable price coming to rescue me within a timely matter I really appreciate…”
“AS ALWAYS ACCESS TOWING COMES WITH 1 CALL 📱, AFFORDABLE, PROFESSIONAL, AND MOST IMPORTANTLY RELIABLE!”
“There earlier than quoted time and communicated with me thoroughly!”
People customers mention
- Jeremy 3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Photos
Customer reviews
4.9 ★★★★★ 304 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Thera Radney, Np8 reviewsTotal number of Google reviews Thera has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google⭐⭐⭐⭐⭐ Highly recommend Access Towing! My car unexpectedly broke down in Farmington Hills, and they arrived just in time to prevent it from being towed away by the police. They were responsive, reliable, and came through when I really needed them. With the weather changing and colder months approaching, unexpected breakdowns happen. Definitely keep Access Towing in mind if you ever need roadside or towing assistance. Thank you again for the great service!
- Services: Car towing
Dajuan Thomas2 reviewsTotal number of Google reviews Dajuan has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleFast, super friendly and helpful. I would recommend to anyone. Great experience, I would use their service again if needed.
Cass AllenLocal Guide · 16 reviewsTotal number of Google reviews Cass has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleFast friendly safe service!! Will call again
- Price assessment: Great price
- Services: Car lockouts, Fuel delivery
Gudgurl Cole1 reviewTotal number of Google reviews Gudgurl has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleI would like to give a shout out to Access Point Towing for one for having a great positive attitude, and for being on point for an affordable price coming to rescue me within a timely matter I really appreciate them. Great Business Thank you !! hit them up for any of your towing needs and rescues💯
- Services: Car towing
Johnny Spanish2 reviewsTotal number of Google reviews Johnny has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleExcellent service very prompt when u call splendid job with good prices
- Price assessment: Great price
- Services: Car towing
Harry Baydoun1 reviewTotal number of Google reviews Harry has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleWas promised 500 dollars for a car junking and they came out and said 450. Put me on the spot that I had to take it. Never again
- Price assessment: Not sure
- Services: Car towing
krystal murphy2 reviewsTotal number of Google reviews krystal has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleI called Access Point for a tow after an accident early on Saturday morning Very Professional, Reasonable price quote, gave a time frame of 10-15 minutes with drivers name, arrived within that timeframe Driver very polite and pleasant had the car on the truck in timely matter, The whole experience with Access Point was greatly appreciated during a stressful situation The company will definitely be mine go to towing company in the future and I will gladly pass their company name on to others in need of a tow going forward God Bless Krystal Murphy
Chuck Harris4 reviewsTotal number of Google reviews Chuck has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGreat service great speed good experience for a bad day highly recommended
Milynn Williams1 reviewTotal number of Google reviews Milynn has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google3 miles $100
Business details
- Address: 13550 Fullerton Ave, Detroit, MI 48227
- Phone: (313) 595-1771
- Website: accesspointtowing.com
- Service area: Detroit, MI