Google reviewers rate ACE Solutions 4.8 out of 5 based on 163 reviews, with the owner responding to 72 percent of comments. Customers frequently praise the company for punctual service, clear communication, professional conduct, and fair pricing for mini-split installations, boiler repairs, and general maintenance. However, a minority of low-star reviews cite recurring issues with missed appointments, slow response times, and charges that exceeded expectations or failed to resolve initial problems effectively.
Google rating: 4.8 out of 5 from 163 reviews (94% five-star).
Reviews on this page: 163 Google reviews (118 with written comments, 3 with photos).
Owner responses: the business replied to 72% of reviews.
Most recent review: September 12, 2026.
Service: HVAC Contractor serving Fair Lawn, New Jersey.
Data from Google, last updated October 28, 2026.
Customer reviews
4.8
★★★★★
163 reviews on Google
5★153
4★2
3★3
2★2
1★3
Reviews from Google, shown as published (original wording, unedited).
What customers talk about
We read 118 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Everyone was professional, friendly, and knowledgeable from start to finish.”
“They arrived on time, explained everything clearly, and did an excellent job.”
“It took weeks of calls with Mitsubishi to get their engineers to state what they did was not ideal & borderline of overloaded capacity.”
“I would definitely recommend ACE Solutions to anyone looking for reliable and quality service!”
“Excellent service- from speaking with David who patiently explained the different options and terminology to Leo who came, assessed the situation (boi…”
“A nightmare, the worst, most deceitful contractors I have ever dealt with.”
“…ed the pieces within the boiler (part of maintenance) the prices were reasonable - I’m telling you- I had three different companies at my house and th…”
“Service was overpriced.”
“They communicate beautifully and that put me at ease.”
“Truly thankful for their honest and meticulous work.”
People customers mention
Joon8 reviews
Leo7 reviews
Mitsubishi5 reviews
Lennox3 reviews
Kim3 reviews
Mario3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Jobs customers hired them for— from Google's service tags and the review text
Team members customers mention
Filter by topic— each topic is highlighted in the reviews in the same color
Salome YounLocal Guide · 20 reviewsiTotal number of Google reviews Salome has written across all businesses on Google Maps, not just this one.
Excellent service- from speaking with David who patiently explained the different options and terminology to Leo who came, assessed the situation (boiler motor was out) and did the work- he cleaned the pieces within the boiler (part of maintenance) the prices were reasonable - I’m telling you- I had three different companies at my house and this one beats them all. Truly thankful for their honest and meticulous work.
Price assessment: Reasonable price
Price: $1,200–1,400
Services: Heating system repair, Cleaning
Response from the owner · a month ago
Thank you, Salome, for your kind words! We're glad David could provide you with clear options and that Leo's thorough work met your expectations. It's wonderful to hear that you found our service to be the best among others. We truly appreciate your support!
Gabriela GuidozzoloLocal Guide · 90 reviewsiTotal number of Google reviews Gabriela has written across all businesses on Google Maps, not just this one.
I had a great experience with ACE Solutions. Everyone was professional, friendly, and knowledgeable from start to finish. They arrived on time, explained everything clearly, and did an excellent job. The work was done efficiently and they left everything clean and organized. I really appreciate their professionalism and attention to detail. I would definitely recommend ACE Solutions to anyone looking for reliable and quality service!
Price assessment: Reasonable price
Price: $400–600
Response from the owner · 2 months ago
Thank you, Gabriela! We appreciate your kind words about our team's professionalism and attention to detail. It's great to hear you had such a positive experience, and your recommendation means a lot to us!
Patrick FiniganLocal Guide · 28 reviewsiTotal number of Google reviews Patrick has written across all businesses on Google Maps, not just this one.
Great work, fair prices, and very responsive. ACE installed 9 mitsubishi mini splits with 2 heat pumps for the 2 story house. We splurged and got the ceiling ones for the upstairs, definitely worth it!
Response from the owner · 2 months ago
Thank you, Patrick! We're glad you had a great experience with our team and are enjoying the Mitsubishi mini splits. Your feedback on the ceiling units is much appreciated!
Jason ChoeLocal Guide · 20 reviewsiTotal number of Google reviews Jason has written across all businesses on Google Maps, not just this one.
Phenomenal service by ACE solutions in getting my AC fixed on such short notice.
I’ve called at least 10 different HVAC companies (all highly rated on google) and had a total of 3 technicians come out.
ACE solutions technicians quickly diagnosed the true problem and didn’t overcharge for the work or tack on additional fees like roof access which other companies did. Highly recommend, very trustworthy, thorough, and honest which is difficult to find in this space.
Price assessment: Great price
Services: HVAC system repair
Response from the owner · 2 months ago
Thank you, Jason, for your kind words! We're glad to hear that our team was able to diagnose the problem quickly and provide you with honest service. Your recommendation means a lot to us!
Stephen Kloepping2 reviewsiTotal number of Google reviews Stephen has written across all businesses on Google Maps, not just this one.
They installed my mini splits and have done maintenance ever since. They’re helpful and reliable whenever there’s a problem they address it. The service techs are knowledgeable and professional. Highly recommend!
Response from the owner · 2 months ago
Thank you, Cat! We appreciate your kind words and are glad to hear that our team has been helpful and reliable. Your recommendation means a lot to us!
Pradipta Mitra15 reviewsiTotal number of Google reviews Pradipta has written across all businesses on Google Maps, not just this one.
