Physical therapist · Erie, PA · reviewed since 2013
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%98+62.3Reliability 28%99+28Replies to reviews 8%100+8.2Experts Score= 98Not enough data for value; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.98SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#8 of 30 dry needling clinicsiPosition by Experts Score among all companies we track in this category. · better than 76%
5.0★★★★★370 Google reviews · 24 photos
98%five-star reviews
4.98★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Activecare Physical Therapy five stars based on 370 reviews, with the owner responding to every comment. Patients frequently cite punctual scheduling, convenient parking, and clear communication as key benefits. Therapists provide individualized care for conditions like back pain, neck issues, and post-surgical rehab using techniques such as dry needling and traction. Reviewers note that staff are knowledgeable and attentive, often resulting in significant pain relief and improved mobility after just a few sessions. No recurring criticisms appear in the provided excerpts.
Google rating: 5.0 out of 5 from 370 reviews (98% five-star).
Reviews on this page: 370 Google reviews (301 with written comments, 2 with photos).
Owner responses: the business replied to 100% of reviews.
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: satisfaction.
Activecare Physical TherapyDry Needling Clinics median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Activecare Physical Therapy: 98/100 on this factor. Category median: 94.A
98
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Activecare Physical Therapy: 99/100 on this factor. Category median: 97.A
99
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet.–
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ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 90.–
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MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Activecare Physical Therapy: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Activecare Physical Therapy: 100/100 on this factor. Category median: 76.A
100
Bar = this company · dark tick = category median.
Star ratings
370 Google reviews we collected
5.0of 5
5 stars36398%
4 stars72%
3 stars00%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 301 written reviews
99%praise
Praise40299%
Complaints51%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude17142%
Would recommend10225%
Quality & results5914%
Speed & response287%
Communication277%
Honesty & trust174%
Price & value31%
What customers talk about
We read 301 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“…not just a 5-star — they are way beyond that… Top-notch, excellent, kind, extremely knowledgeable and so very capable of solving any physical issue(s…”
“I would recommend anyone — with ANY type of issue — to get yourself to Activecare!”
“…ves a 10-star review — not just a 5-star — they are way beyond that… Top-notch, excellent, kind, extremely knowledgeable and so very capable of solvin…”
“Even while multitasking wearing her headset and working on computer, she still makes you feel welcomed right away.”
“5 appointments and I was slowly getting back to my gym routine.”
“What I do know for sure is Ehren Trost listened and has addressed each pain, and what a RELIEF I have had from the pain(s)!”
“Ehren was professional, knowledgeable, and genuinely attentive to my concerns.”
“It is an uncomfortable treatment in the foot but worth it.”
People customers mention
Ehren45 reviews
Julie35 reviews
Trost18 reviews
Johnson8 reviews
Renee8 reviews
Lisa7 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
MMichael2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Ehren is great, they squeezed me in on short notice and had me moving better by the time I left. Couldn't ask for a better experience
GGerald2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 weeks ago★★★★★
Friendly knowledgeable and experienced therapists. Convenient scheduling, location and plenty of parking.
BBill19 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Active care has been my go to PT service for many years. They have always steered me toward great outcomes. I have in the past and will in the future highly recomend them.
DDale2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
After years of pain my wife and I tried ACTIVECARE and have used them ever since…they have treated us for several different problems and have NEVER regretted it. The entire staff works together to give us the best options possible….we still use them and would recommend if you have any type of problem they WILL HELP…
SSusanLocal Guide · 12 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★
Julie was assigned to my treatment regimen. She was kind, patient, and gentle, and developed a comprehensive plan of care for my cervical radiculopathy. She used several treatment modalities including dry needling, massage, cervical traction, neck exercises, and arm band exercises. She repeated the instructions as…
JJustin3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Activecare Physical Therapy is top notch! Ehren and staff are exceptional. They are extremely knowledgeable and able to provide the correct treatment to get you feeling good again. Highly recommend!
Are you someone who has let an ache continue (WAY longer than you should have) not knowing how it could possibly get better? Don’t put it off any longer! I received a shot in my thigh 28 years ago, which resulted in half of my thigh, calf and foot being numb for three weeks. I was told the shot probably hit a nerve and would take about a year to heal. It did take a year to feel more “normal.” However, I have continued to have a “bruised,” deep pain in my thigh through all these 28 years — and most likely contributed to an abnormal way of supporting my body as I walked, exercised, etc. I could give you a number of additional things that MAY have contributed to the pain — there’s no way of knowing for sure. What I do know for sure is Ehren Trost listened and has addressed each pain, and what a RELIEF I have had from the pain(s)! He continues to listen and has made such a difference! Ehren has helped tremendously to get me back to a more normal and solid way of walking. At 68 years young — I’m not looking to run a triathlon — just trying to enjoy everyday life without pain.
My assumption is MOST people are seeking help because of an acute issue/pain, which is why I began PT at Activecare. I have gone beyond the acute pain stage, to the long-standing pain — I am so pleased at the results of my therapy, especially the dry needling, for truly getting to the root of the deeper pain in my leg.
I would recommend anyone — with ANY type of issue — to get yourself to Activecare! You will be so happy with the care you receive! The entire staff deserves a 10-star review — not just a 5-star — they are way beyond that… Top-notch, excellent, kind, extremely knowledgeable and so very capable of solving any physical issue(s) you may have. Set aside your fears — you will receive the care you need!
If you made it to the end of my review — HOLY COW — stop reading & call NOW!😻
Response from the owner · Edited 6 days ago
Lorraine-
Thank you for sharing your experience again. We're so grateful, and so glad you're feeling better.
Be well,
-Ehren Trost and the Activecare Team
M
Michael Gentile2 reviewsiTotal number of Google reviews Michael has written across all businesses on Google Maps, not just this one.
Ehren is great, they squeezed me in on short notice and had me moving better by the time I left. Couldn't ask for a better experience
Response from the owner · 2 weeks ago
MIke- We are so glad we could get you in and bring you quick, meaningful relief! While high demand means we can't always fit everyone in right away, we always do our best to make it happen when someone needs help.
Be well,
Ehren Trost and the Activecare Team
G
Gerald Palotas2 reviewsiTotal number of Google reviews Gerald has written across all businesses on Google Maps, not just this one.
Friendly knowledgeable and experienced therapists. Convenient scheduling, location and plenty of parking.
Response from the owner · 3 weeks ago
Thank you Gerald for mentioning the many benefits of our whole operation at Activecare. We are glad your experience has been superb!
Yours in health,
-Ehren Trost and the Activecare Team
B
Bill Baughman19 reviewsiTotal number of Google reviews Bill has written across all businesses on Google Maps, not just this one.
Active care has been my go to PT service for many years. They have always steered me toward great outcomes. I have in the past and will in the future highly recomend them.
Response from the owner · 3 weeks ago
One of the best parts of practicing physical therapy is getting to know and people an help them solve the various pain and functional issues that arise over time. We are glad you chose us as your "go to PT service". We look forward to being here for you in the future!
Yours in wellness,
-Ehren Trost and the Activecare Team
P
Paula Paden2 reviewsiTotal number of Google reviews Paula has written across all businesses on Google Maps, not just this one.
Activecare is absolutely the best Physical Therapy Center in Erie! *****
When my doctor suggested PT, I had low expectations that the chronic issues I was dealing with for years would improve. I couldn’t have been more wrong!
From day one, I was treated with courtesy, respect and encouragement which was evident the minute I walked in the door. Sarah at the window was incredibly kind and accommodating, certainly setting the tone for the whole experience. I had the pleasure of working with Ehren who is by far the most intelligent and intuitive therapist I have ever worked with. He listened to my issues, made great evaluations, and one by one, created a plan for each issue that has given me a huge improvement in my mobility and pain. The dry needling therapy was an incredible boost to my pain management and healing and has really allowed me to improve even more.
My therapy was individually diagnostic, prescriptive, and set at a pace that allowed me to gain strength and confidence along the way. I began by barely being able to walk in the door “wall surfing” to building stamina, a much larger range of motion, and learning to exercise muscles that helped me improve every week. Each session included evaluation, education, therapy, and a huge amount of encouragement. I have never experienced this in my many years of physical therapy in other places.
Activecare is gold stars all the way!
I didn’t know I could feel this well again!
Thank You Ehren and Staff!!!
Response from the owner · 3 weeks ago
I usually like to respond to reviews pretty quickly, but this one gave me writer's block. Not because I didn't want to respond, but because it is hard to top it!
Paula, you came to us facing severe pain and frustration, but you have been an absolute pleasure to work with. As a therapist, there are certain characteristics a patient can have that really impact their outcomes in PT: a willingness to learn, to listen, and to tell us the truth no matter how inconvenient, along with the ability to let go of the wheel and "let us cook," as they say.
Yes, we have the skill an knowledge to get the job done, but you brought the real sauce of motivation, attentiveness, and a true willingness to invest in your health. I applaud you and anyone else who is willing to let the right practitioner give them their best efforts!
Best to you!
-Ehren Trost and the Activecare Team
D
Dale DeCecco2 reviewsiTotal number of Google reviews Dale has written across all businesses on Google Maps, not just this one.
After years of pain my wife and I tried ACTIVECARE and have used them ever since…they have treated us for several different problems and have NEVER regretted it. The entire staff works together to give us the best options possible….we still use them and would recommend if you have any type of problem they WILL HELP YOU MOVE ON with much less pain and movement…Dale and Claire DeCecco
Response from the owner · 2 months ago
That. Wow, It's been a pleasure keeping you two healthy all these years. Humble thanks for sharing this to the world. Eternally grateful.
Here is wishing you never need us again!! LOL
-Ehren Trost and the Activecare Team
S
SusanLocal Guide · 12 reviewsiTotal number of Google reviews Susan has written across all businesses on Google Maps, not just this one.
Julie was assigned to my treatment regimen. She was kind, patient, and gentle, and developed a comprehensive plan of care for my cervical radiculopathy. She used several treatment modalities including dry needling, massage, cervical traction, neck exercises, and arm band exercises. She repeated the instructions as needed and made herself readily available by texting through the practice’s app and telephone. She advocated for me with my medical care team. It was wonderful to have the full attention of a DPT- Doctor of Physical Therapy throughout. I recommend this practice, including an owner (Renee) and Sarah in scheduling and reception who are always pleasant and accommodating and Julie as an experienced, knowledgeable PT, who shows that she enjoys her profession and time with her patients.
Response from the owner · 3 months ago
Thank you Susan for taking the time to explain the Activecare difference from the patient point of view! As the owner I could not have said it better. We try to hone in on the best treatments for each person's unique situation, and sometimes that means we will help you reach out to other providers and appropriate testing. Many thank yous!
Yours in health,
-Ehren Trost and the Activecare Team
J
Justin Stidham3 reviewsiTotal number of Google reviews Justin has written across all businesses on Google Maps, not just this one.
Activecare Physical Therapy is top notch! Ehren and staff are exceptional. They are extremely knowledgeable and able to provide the correct treatment to get you feeling good again. Highly recommend!
Response from the owner · 3 months ago
Thanks for the 5 stars Justin! We appreciate helping to spread the word about Activecare PT.
Be well!
-Ehren Trost and the Activecare Team
G
Gale W4 reviewsiTotal number of Google reviews Gale has written across all businesses on Google Maps, not just this one.
I had an excellent experience with Ehren Trost, PT. Ehren was professional, knowledgeable, and genuinely attentive to my concerns. He took the time to listen, thoroughly evaluate my condition.
I never felt rushed, and he made sure I was comfortable and understood every step of the process. His compassionate approach and encouragement gave me confidence that I was in good hands.
The entire staff was welcoming and friendly, creating a positive atmosphere from the moment I walked in. I highly recommend Ehren Trost, PT, and the team to anyone looking for exceptional physical therapy care. Thank you for providing such a positive experience.
Response from the owner · 4 months ago
Thank you so much for sharing Valerie! We are on a mission to fix the healthcare experience - starting in our little corner of physical therapy. If you need to be heard and understood, it is the Activecare staff's and my pleasure to listen to and then provide whatever help or solution we can.
Yours in health,
-Ehren Trost and the Activecare Team