Well drilling contractor · South Fulton, GA · reviewed since 2015
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%87+47.5Reliability 24%96+23.3Value 14%87+12.3Replies to reviews 7%30+2.1Craft & service penalty98−0.2Experts Score= 85Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.85SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#21 of 35 well inspectorsiPosition by Experts Score among all companies we track in this category. · better than 41%
4.8★★★★★50 Google reviews · 16 photos
90%five-star reviews
0%1–2★, last 20 reviewsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Customers rate the company 4.8 out of 5 based on 50 reviews, highlighting prompt same-day service, professional conduct, and transparent itemized pricing for well repairs and pump installations. Reviewers frequently note that staff answer phones directly and arrive quickly to resolve water issues. The sole criticism involves the company's refusal to accept credit cards, which some customers found inconvenient due to the requirement for cash or checks.
Google rating: 4.8 out of 5 from 50 reviews (90% five-star).
Reviews on this page: 50 Google reviews (33 with written comments, 2 with photos).
Owner responses: the business replied to 0% of reviews.
Most recent review: May 30, 2025.
Service: Well Inspector serving South Fulton, Georgia.
Data from Google, last updated October 27, 2026.
Score profile vs other well inspectors
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and reliability; weakest: replies to reviews.
Adams-Massey Company LLCWell Inspectors median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Adams-Massey Company LLC: 87/100 on this factor. Category median: 90.A
87
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Adams-Massey Company LLC: 96/100 on this factor. Category median: 88.A
96
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Adams-Massey Company LLC: 98/100 on this factor. Category median: 97.A
98
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Adams-Massey Company LLC: 87/100 on this factor. Category median: 100.A
87
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Not enough reviews for this factor yet. Category median: 100.–
–
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Adams-Massey Company LLC: 30/100 on this factor. Category median: 82.D
30
Bar = this company · dark tick = category median.
Star ratings
50 Google reviews we collected
4.8of 5
5 stars4590%
4 stars24%
3 stars36%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 33 written reviews
98%praise
Praise6198%
Complaints12%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude1626%
Quality & results1118%
Speed & response1118%
Would recommend1118%
Honesty & trust711%
Price & value58%
Communication12%
What customers talk about
We read 33 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“We highly recommend Adams-Massey for any problems with your water systems, they are professional and they are the BEST!”
“…pump (no water coming to the house) and they got right out there and fixed the problem within 30 minutes and now she has water and is very happy.…”
“Seriously can’t express how grateful I am for the quick response and how fast they had everything replaced and the water working.”
“I would highly recommend them for any well service.”
“Very professional, honest & dependable well service company, only company I would use & strongly recommend them!”
“They did what they said they would do and at a good price.”
“I called Adams-Massey and explained my problem.”
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
rex4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
We highly recommend Adams-Massey for any problems with your water systems, they are professional and they are the BEST! They found the problem and they repaired the pump with our water system in just a few minutes. They kept their word about the approximate time they would be available and when they would be…
JamesLocal Guide · 27 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Tuesday night our well went out. I called that evening and left a message. Early Wednesday morning they called me back. They were at my house around 1:30 and had us up and running in about 30 minutes. I would highly recommend them for any well service.
GregLocal Guide · 160 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★
If you need a well, these are your people. One of the most professional and polite folks I have ever worked with thank you. You’re amazing.
HeatherLocal Guide · 47 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★
came out the same day I called to check pump. Rebuilt pump instead of replacing because they said the pump was good .
Exteemely nice, professional and honest. Will use them as long as we live here.
Barbara9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★
My sister needed help with her pump (no water coming to the house) and they got right out there and fixed the problem within 30 minutes and now she has water and is very happy. Highly recommended.
Pat2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★
Michael and his helper came out. They did an awesome job. Very professional and polite. I've found my well company for life. Top notch same day service. 5 a stars isn't enough
We highly recommend Adams-Massey for any problems with your water systems, they are professional and they are the BEST! They found the problem and they repaired the pump with our water system in just a few minutes. They kept their word about the approximate time they would be available and when they would be arriving. They followed-up with a courtesy call of when they were on their way to our home to check our water system. Honest, fast, and reliable service! Many thanks to the employees of Adams-Massey for getting our water working again! Rex
James BrewsterLocal Guide · 27 reviewsiTotal number of Google reviews James has written across all businesses on Google Maps, not just this one.
Tuesday night our well went out. I called that evening and left a message. Early Wednesday morning they called me back. They were at my house around 1:30 and had us up and running in about 30 minutes. I would highly recommend them for any well service.
Greg RampyLocal Guide · 160 reviewsiTotal number of Google reviews Greg has written across all businesses on Google Maps, not just this one.
I called to get someone to fix my momma’s well. I was told everyone was out working on other jobs but when someone came back to the office she would send them out to my location. She had the address on file from when they drilled the well over twenty years ago. I received a call later that same afternoon and she let me know she had a couple of guys on the way. They got to my mom’s at 3:45 and found the issue in ten minutes. The issue was a wire three inches long. They also said the wires going to the pump was damaged and the pump was over its life expectancy. Since they had to pull the pump to replace the wires in the well we decided to change the pump and the other component, I can’t remember what he called it, so we wouldn’t have to worry about them going out at an inconvenience time as life usually happens. The guys had everything changed and left before 5:30. I was impressed. They even had to move the roof on the well house and replaced it. Seriously can’t express how grateful I am for the quick response and how fast they had everything replaced and the water working. I do everything I can to take care of my momma, and when I need to get someone out there to work on something I get anxious knowing most companies will take advantage of people. I did my homework before call Adams-Massey. They had the best reviews. That and the fact that they put the well in made my decision easy. I will reach out to them if I ever need help with the well again. Highly recommend.
Heather BreaultLocal Guide · 47 reviewsiTotal number of Google reviews Heather has written across all businesses on Google Maps, not just this one.
came out the same day I called to check pump. Rebuilt pump instead of replacing because they said the pump was good .
Exteemely nice, professional and honest. Will use them as long as we live here.
Barbara Key9 reviewsiTotal number of Google reviews Barbara has written across all businesses on Google Maps, not just this one.
My sister needed help with her pump (no water coming to the house) and they got right out there and fixed the problem within 30 minutes and now she has water and is very happy. Highly recommended.
Pat Smith2 reviewsiTotal number of Google reviews Pat has written across all businesses on Google Maps, not just this one.
Michael and his helper came out. They did an awesome job. Very professional and polite. I've found my well company for life. Top notch same day service. 5 a stars isn't enough
Jason BrinkleyLocal Guide · 15 reviewsiTotal number of Google reviews Jason has written across all businesses on Google Maps, not just this one.
These guys do good business. I absolutely recommend them.
The jet pump died right before we moved in. I called Adams Massey, and they had the job done in good time.
I like knowing what I'm paying for, so I appreciate the itemized bill. Good work at a fair price.
