Customers frequently praise the quality of pool resurfacing, remodeling, and landscaping services, noting professional crews, fair pricing, and effective communication during standard projects. However, lower-rated reviews highlight recurring issues with delayed estimates, missed appointments, and poor responsiveness when problems arise. Some clients report significant scheduling conflicts and difficulty reaching staff to resolve post-completion concerns or permit delays.
Google rating: 4.8 out of 5 from 149 reviews (89% five-star).
Reviews on this page: 149 Google reviews (124 with written comments, 20 with photos).
Owner responses: the business replied to 83% of reviews.
Most recent review: October 24, 2026.
Service: Swimming Pool serving Sacramento, California.
Data from Google, last updated November 2, 2026.
Star ratings
149 Google reviews we collected
4.8of 5
5 stars13289%
4 stars96%
3 stars21%
2 stars32%
1 star32%
Praise vs complaints
Phrases our text analysis found in 124 written reviews
95%praise
Praise22095%
Complaints115%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude5725%
Quality & results4821%
Speed & response4218%
Would recommend4017%
Communication2611%
Price & value167%
Honesty & trust21%
What customers talk about
We read 124 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“I will certainly use their professional and personalable services in the future!”
“So glad I got a referral for Adam's pool, excellent work done with permits, reasonable prices as well.”
“Horrible customer service, project taking way too long.”
“Adams was fast and efficient with great service and follow up.”
“Slow to respond.”
“If you’re looking to redo your pool, we highly recommend Adam’s Pool and Landscape Specialties.”
“Great communications with support staff regarding each phase of the project and they were very helpful whenever we had a question.”
“Schedule is not communicated and constantly changes.”
“They were reasonably priced, did quality and timely work.”
“…to refinish was 5 days before Christmas, I was told 2 days to get an estimate and that never came, then the service person was on vacation the follow…”
“I highly recommend them to anyone looking for quality work, reliability, and a team you can trust.”
People customers mention
Pools13 reviews
Matt4 reviews
Roger4 reviews
Rodger3 reviews
Butler3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
So glad I got a referral for Adam's pool, excellent work done with permits, reasonable prices as well. I will certainly use their professional and personalable services in the future!
Price assessment: Reasonable price
Services: Swimming pool equipment maintenance
Response from the owner · a week ago
CJ Run, thank you for the referral and for sharing your experience. We are glad the permit work, pricing, and our team’s personable service met your needs. We appreciate your trust and look forward to assisting you again.
K
Kevin6 reviewsiTotal number of Google reviews Kevin has written across all businesses on Google Maps, not just this one.
Professional & personalized pool & landscaping services. Every team member is knowledgeable & extremely service oriented. Special thanks to Sal for being so accommodating & creative with landscape design & implementation. His vision helped to give us a backyard we truly love! Thanks also to Matt, Claudia & Ari for their patience in answering ALL our questions!
Price assessment: Reasonable price
Services: Landscape installations, Swimming pool equipment maintenance, Outdoor water feature design, Swimming pool resurfacing, Hot tub equipment maintenance, Landscaping design
Response from the owner · a week ago
Thank you, Kevin. We are delighted our team provided a professional, personalized experience and that Sal’s vision helped create a backyard you love. We appreciate you recognizing Matt, Claudia and Ari for their patience answering every question. It was a pleasure working with you.
M
Marni WeberLocal Guide · 69 reviewsiTotal number of Google reviews Marni has written across all businesses on Google Maps, not just this one.
Marni, we appreciate your kind words. It means a lot to hear our team and service stood out. Thank you for recommending us, we look forward to serving you again.
F
Florin Hoa2 reviewsiTotal number of Google reviews Florin has written across all businesses on Google Maps, not just this one.
Due to our previous pool company not keeping up with it we had black algae growth and discoloring to it, and our depth markers were faded, Adams pool came in and did a fantastic job acid washing, replacing our suction covers, and depth markers and bringing our communities pool back to new again. Would highly recommend.
Price assessment: Reasonable price
Services: Swimming pool resurfacing, General repairs, Swimming pool water analysis, Swimming pool tile repair
Response from the owner · a week ago
Florin, thank you for the detailed review. We're glad we could restore the pool, tackle the algae, and update the markers and covers. We appreciate your recommendation and look forward to supporting your community again.
J
Jay Harris12 reviewsiTotal number of Google reviews Jay has written across all businesses on Google Maps, not just this one.
Adams was fast and efficient with great service and follow up.
Price assessment: Reasonable price
Services: Swimming pool resurfacing
Response from the owner · a week ago
Thank you, Jay, for taking a moment to post your review! We love hearing how much you valued our prompt, efficient work along with our thorough follow-up care. Providing seamless service from start to finish is always our goal, and we look forward to taking care of your home whenever you need us down the road!
D
Debra Short2 reviewsiTotal number of Google reviews Debra has written across all businesses on Google Maps, not just this one.
The experience was wonderful. Very thorough and it came out beautiful
Response from the owner · 4 weeks ago
Thank you, Debra. We are delighted you had a wonderful experience and that the results were beautiful. We appreciate your kind feedback and look forward to welcoming you back.
S
Sou Saeturn4 reviewsiTotal number of Google reviews Sou has written across all businesses on Google Maps, not just this one.
Thank you for the kind words, Sou. We’re thrilled Paul turned out great and appreciate you sharing your experience. We look forward to serving you again.
J
Jack Garrett3 reviewsiTotal number of Google reviews Jack has written across all businesses on Google Maps, not just this one.
Adams Pool Company recently refurbished our pool. It was a beautiful job. The pool is 25 years old and had many stains and some structural damage. The people responsible did an outstanding job. Let me give you a few examples. Number one, they were knowledgeable and patient. Roger spent all the time we needed to understand the various services available. There are many. Two, the men doing the work were knowledgeable, efficient, and careful not to do damage to the area around the pool. Three, communication from top to bottom was great. Ariana kept us informed of everything that was about to happen before it happened. Four, the work done was excellent. We are very pleased with. Very. The pool is beautiful. The pebbles sparkle in the sunlight. It's easy to walk on and easy to maintain. Thank you, Roger and everybody who we met. Five Stars!! Adam Pool Company.
Response from the owner · 2 months ago
Jack, thank you so much for the wonderful five-star review and for taking the time to share such a detailed account of your experience. We’re thrilled Roger, Ariana, and the whole Adams Pool Company team provided knowledgeable, patient service and completed the refurbishment to your satisfaction, and it’s wonderful to hear the pebbles sparkle and the pool is easy to walk on and maintain. We will share your compliments with everyone involved; they will be pleased to know their care and communication made a difference. If you need anything in the future or have questions about maintenance, please reach out.
J
Jerry H.10 reviewsiTotal number of Google reviews Jerry has written across all businesses on Google Maps, not just this one.
Great pool remodel of a circa 1987 pool. Their teams were excellent at all phases from demo to final training on the new pool system and its updated features. Great communications with support staff regarding each phase of the project and they were very helpful whenever we had a question. Our “new” pool is fantastic!!
Response from the owner · 2 months ago
Thank you, Jerry — we’re thrilled you’re enjoying your remodeled pool. It means a lot to hear our teams did a great job from demo through final training and that our support staff communicated well. We appreciate you choosing us for this project. If you need anything in the future, we’re here to help.
C
Courtney Denis11 reviewsiTotal number of Google reviews Courtney has written across all businesses on Google Maps, not just this one.
Great experience start to finish. Resurfaced our pool with beautiful pebble. Had just a couple issues with the start up process after the resurface but they took care of it.
Price assessment: Reasonable price
Services: Swimming pool resurfacing
Response from the owner · 3 months ago
Thank you, Courtney. We're thrilled you had a great experience and love the new pebble finish. We apologize for the startup hiccups and appreciate your patience while we resolved them. If you need anything else as you enjoy your pool, please reach out.
