Google reviewers rate ADT Security Services 4.8/5 based on 503 reviews, with the owner responding to 77% of feedback. Positive comments frequently highlight patient, knowledgeable technicians who provide detailed explanations during system installations and repairs, ensuring equipment functions correctly. However, recurring criticisms involve difficult cancellation processes, long hold times, and aggressive sales tactics, with some customers reporting unresolved billing issues or unresponsive customer support channels.
Data from Google, last updated October 26, 2026.
Reviews from Google, shown as published (original wording, unedited).
Had our ADT system installed today. Our technician Chuck and his partner was knowledgeable and patient. Chuck made sure everything was working before leaving.
Our team works hard to ensure that you have a great experience. We’re glad Chuck took such good care of you!
Chuck and Michael were very helpful with each step of the process! Very courteous and patient with helping us understanding the new technology.
Our team works hard to ensure that you have a great experience. We’re glad Chuck and Michael took such good care of you!
ADT is the safest.
We're glad you're happy with ADT! We strive to provide the best security solutions. ⭐️
Robert Nelson worked soo hard to get my Old system up and running. I installed it 8 years ago and someone else lived at the residence for 1 year so the system was deactivated. That caused a ton of issues and Robert spent over 8hrs getting the system back up and running while also fixing some of my sensors that had broken over time Phenomenal experience. He was so kind and patient and truly went above and beyond
Our team works hard to ensure that you have a great experience. We’re glad Robert took such good care of you!
The CHAT service for ADT Security is terrible. The agent kept asking the same questions and getting the same answers. Nothing to do with what I needed them to do. Very frustrated. Hope the people behind the CHAT are supervised.
Thank you for reaching out to us! We’re sorry to hear about this experience, and we would like to assist you further in resolving it. Please reach out to us directly at [email protected]. Please include the address/phone number of the account and a copy of your post.
Very professional and friendly. Also very patient detailed and efficient. Thank you for your great service
We’re happy to hear you had such a positive experience. Thank you for being a part of the ADT family! 💙
Extremely friendly representative. Angelica was very knowledgeable and explained everything to me with ease. I had a lot of questions she made me comfortable and excited to get everything setup.
We're glad you're happy with ADT! We strive to provide the best security solutions. ⭐️
Great work Angelica and Kevin!
Our team works hard to ensure that you have a great experience. We’re glad Angelica and Kevin took such good care of you!
Great service. I have a problem with my system, Abida took time out to set up a service call and made sure all matters were addressed. Thanks
Our team works hard to ensure that you have a great experience. We’re glad Abida took such good care of you!
Decent customer service, but big expensive contracts that are hard to get out of
Thank you for reaching out to us! We’re sorry to hear about this experience, and we would like to further assist you in getting this resolved. Please reach out to us directly at [email protected]. Please include the address/phone number to the account and a copy of your post.